CDLP review for AfterShip Returns & Exchanges

We have been paying customers of AfterShip for a long time, and the platform itself works well, but the customer support experience has recently been deeply disappointing. Our account access was revoked without any prior notice or communication, based on a third-party message that was never verified with us. It took escalation to get our access restored. For a business-critical tool like returns and exchanges, this is not acceptable. The platform has potential, but the account management needs serious improvement.