CDLP review for AfterShip Returns & Exchanges
March 24, 2026
We have been paying customers of AfterShip for a long time, and the platform itself works well, but the customer support experience has recently been deeply disappointing. Our account access was revoked without any prior notice or communication, based on a third-party message that was never verified with us. It took escalation to get our access restored. For a business-critical tool like returns and exchanges, this is not acceptable. The platform has potential, but the account management needs serious improvement.
Hi CDLP Team, We sincerely apologize for the inconvenience caused due to the cancellation of your plan. We understand the importance of this for your operations and truly regret any disruption this may have caused. Upon reviewing the situation, we have identified that the cancellation occurred due to an internal operational error. Please be assured that our team is actively working on resolving this issue on a priority basis and have already reached out to you regarding the same. In the meantime to ensure that your business operations continue smoothly we have enabled an Enterprise plan temporarily on your account. We will keep you informed and share an update as soon as the issue is fully resolved. We would like to assure you that this is not the experience we aim to provide to our users. We genuinely appreciate your patience and understanding in this matter. Thank you for your continued support. Regards, Team AfterShip
Retain traffic & revenue with exchanges and store credits