RYAN AND REMI review for AfterShip Returns & Exchanges
Oct. 4, 2024
Terrible customer support. They sent me to robot chat because I didn't give them a review right away. Unanswered email for days.
Thank you for your feedback. I sincerely apologize for any inconvenience you faced while seeking support. Our goal is always to make the process as smooth and helpful as possible, and it was never our intention to make you feel obligated to leave a review. Since you haven’t had the chance to fully explore the program yet, one of our experts has already reached out via email to schedule a screen-sharing session. During this meeting, we’ll walk you through the features of our application and address any questions or concerns you may have. We’re also open to any suggestions you might have. Your input is invaluable in helping us better understand the needs of our users, so we can continue delivering an exceptional experience. If you need further assistance while setting up the app or have questions about any feature, feel free to reach out through the live chat option in your account or email us at [email protected]. Best regards, Team AfterShip