Tanglefree Shop review for AfterShip Returns & Exchanges

Nov. 21, 2019

The app works great if the return is for a single box. We have processed hundreds of returns with this app and have been relatively satisfied overall. One challenge: If a customer has multiple boxes to return, there is no way to provide multiple shipping labels to the customer. At that point, we need to manually create electronic shipping labels and email over to the customer. This defeats the purpose of the app. Additionally, In the past month, I've seen a large volume of customers say they never received the secondary email after we've approved them for a return. At that point, there is no way for me to re-send the confirmation email (which contains the optional return label for them to print). As such, I typically need to manually save their return label and send it over to them on my own. Again, this completely defeats the purpose. It would also be nice to be able to easily change shipping label weight and dimensions for each return as we have hundreds of different size and weight packages. If you need a return solution for single, uniform boxes, this app should be great for you. If you need anything flexible or variable (or if you have customers who potentially don't receive emails from the app) then you might not be satisfied with this app.