PodsBay review for AfterShip Returns & Exchanges

Jan. 30, 2020

This app is useful (when it works) and when it doesn't it is beyond a doubt the worst app I have ever used. My store does 1million+ on shopify so I have most of the top notch apps and this one is one of the best and one of the absolute worst. I picked a plan upon install and I am "UNABLE" to change that plan. Like at all. Does anybody think thats weird? So I contact support on 17th December 2019. They tell me various fixes like "uninstall your app, reinstall" the usual stuff. None of it works. Whenever those instructions are followed it just reinstalls on your store and again you are UNABLE to choose a new plan. Long story short I have been locked into almost 2 months of overcharges now because these complete children cannot do the most basic of functions which is 1) Provide the Shopify user the ability to upgrade/downgrade their plan or 2) Upgrade or downgrade the plan at the request of the user. They even asked to be added to Admin Access on the store which they were. And they haven't fixed their problem. Their latest email asks me to get on a call to "discuss concerns" Like are these jokers and children the worst support ever? The lowest IQ of the barrel bunch of $2 worker slaves out of Mumbai or something? I CANNOT change my plan due to their apps issues and they WILL NOT change it for me. So I am stuck using an app that I need but am forced to pay overcharges for because I cant upgrade my plan to a higher tier and they cant do or won't do it. I dont say this often but thats basically illegal. These guys are complete clowns.