XBODY UK review for AfterShip Returns & Exchanges
Feb. 10, 2020
Beware! This app does not automatically issue a refund like the free Shopify app does! We found out after a few weeks that this app had not refunded the money to our customers once we had processed the refunds, so we had to go back and do it all manually! The creator has NOT clearly informed about this! It makes the app useless to us, as it's time-consuming to do every refund manually. We're going back to the free app we used previously. UPDATE to developer: I have already reached out to you and was told that refunds have to be done manually.
Hi, We are sorry about your case. However, in Returns Center, merchant can refund to customer's original payment method directly. We simply call Shopify refund endpoint to do so. Therefore, this might be an individual case. Could you please kindly reach out to us at [email protected]? So that we can figure how it happened and help you solve this issue. Thank you so much!
