ReturnZap Returns & Exchanges
ReturnZap - Shopify returns, exchanges, and store credit app
Rating
4.8
feedback
93
chart
#1,942
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
0%
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Less than a day
2%
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Less than a month
29%
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Less than a year
59%
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More than a year
10%
Reviews Summary
ReturnZap is highly praised by users for its comprehensive features, seamless customer experience, and exceptional customer support provided by David. Users appreciate the ease of setup, flexibility in return policies, and the efficiency it brings to their return processes. The app is commended for saving time, improving customer satisfaction, and offering a cost-effective solution for returns and exchanges. However, there was one negative review that was not detailed, indicating a potential issue that was not elaborated on. Overall, ReturnZap is recommended for Shopify merchants looking for a powerful and user-friendly return solution with top-notch support.
Highlights
Review RSS Feed
All reviews
Dec. 20, 2025
ReturnZap offers all the features we need for a fully automated return portal, ensuring a smooth and seamless customer experience. David from the support team was incredibly helpful throughout the setup process.
Dec. 16, 2025
A fantastic returns app that suits our needs perfectly. We reviewed and trialled a number of apps before settling with ReturnZap, and it was a great decision. The onboarding process was great and handled by the CEO, David. We went live only after everything was configured as we wanted. The out-of-the-box functionality meets most, if not all, of our needs. And for processes that couldn't at the time, have already been addressed through feature updates (which are frequent) or backend configuration by the ReturnZap team. I strongly recommend ReturnZap if you're scaling your business and are ready for a more professional Returns process.
Dec. 9, 2025
We've been on an almost year long journey with ReturnZap. We've definitely run into some issues along the way but that's the honest process with every app. The big difference maker is that David has provided consistent, fast, and reliable support. He's been professional, prompt, and continues to provide solutions. Every problem has been solved and he's gone out of his way to dig into each one, understand it, and provide great resolution. Not only has he provided amazing support for the app but has also helped us understand more of our shipping processes. This is exactly what you hope for when installing an app. We love using it, it saves us a massive amount of time, and we have complete confidence in it.
Dec. 9, 2025
Returnzap has been absolutely incredible to work with. They personally guided me for weeks to help implement the solution, answering every single question with patience and clarity until everything made sense. Their responsiveness was impressive too—always quick, always helpful. Truly outstanding support and an exceptional experience overall!
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