ReturnZap Returns & Exchanges for Shopify

ReturnZap Returns & Exchanges

ReturnZap - Shopify returns, exchanges, and store credit app

Rating

5.0

feedback

82

Reviews

chart

#1,348

Shopify

Reviews Over Time

App Ranking

Time spent using app

  • Less than an hour
    0%
  • Less than a day
    2%
  • Less than a month
    33%
  • Less than a year
    60%
  • More than a year
    18%

Reviews Summary

ReturnZap is highly praised by ecommerce merchants for its seamless and efficient return and exchange process. Users appreciate the ease of use, flexibility, and cost-effectiveness of the app. The customer service provided by David and his team is exceptional, with many reviewers mentioning the above-and-beyond assistance they received. The app is commended for its user-friendly interface, customizable return rules, and automated workflow, which have significantly improved customer satisfaction and streamlined the returns process. Overall, ReturnZap is recommended as a must-have for any ecommerce business looking for a reliable and trustworthy returns solution.

Highlights

Efficient return and exchange process
Exceptional customer service
User-friendly interface
Cost-effectiveness
Customizable return rules

Rating Breakdown

  • 5
    111% (91 ratings)
  • 4
    1% (1 ratings)
  • 3
    0% (0 ratings)
  • 2
    1% (1 ratings)
  • 1
    0% (0 ratings)
Review RSS Feed Review RSS Feed

All reviews

5 / 5 Share

May 7, 2025

Amazing returns app with all the necessary functionality of the big name return apps for a much more reasonable price. You get direct communication with the co-founder who understands the challenges of fellow e-commerce founders and goes above and beyond to make sure you're set up for success. Highly recommend to anyone looking for a great return app solution that can scale with your business.

Using app

18 days

Total reviews

2

Average rating

5.0

5 / 5 Share

March 17, 2025

ReturnZap has transformed the way we do our returns and we have saved a lot of money in not having to employ someone to process returns. It is really easy to use, takes all the hassle out of returns and is very flexible eg exchanges. The more you use it, the more you see how carefully it has been thought out. One small example is the way it saves stock if there is an exchange - previously, people would ask for an exchange and by the time, the original product arrived back, it would have sold out. Very highly recommended!

Using app

7 months

Total reviews

1

Average rating

5.0

5 / 5 Share

March 7, 2025

We just moved over to Returnzap Returns & Exchanges from Aftership Returns. Aftership cost was getting silly and plans and features were not suitable for a small to medium sized store. We were looking to implement an Exchange program (instead of just returns), including exchange for other variants across store. Returnzap has all the functionality and at a far more reasonable cost. Of equal importance David provided service and help configuring that was above and beyond. A pleasure to work with. Would highly recommend Returnzap for your advanced exchanges, it has everything you need.

Using app

2 months

Total reviews

1

Average rating

5.0

5 / 5 Share

March 7, 2025

David and his team have been incredibly helpful and supportive every step of the way. While we ultimately chose a different solution due to how our store credits works (a limitation with Shopify and the same issue with other return apps, so not a ReturnZap problem). Their customer service was outstanding. They were always accommodating, quick to address any issues, and eager to assist. Highly recommend this app to any business looking for a reliable and trustworthy returns solution!

Using app

4 months

Total reviews

4

Average rating

5.0

5 / 5 Share

March 5, 2025

Exceptional Return & Exchange Solution – Seamless and Efficient! We've been using ReturnZap Returns & Exchanges, and the experience has been nothing short of fantastic. As a business that ships workwear globally, having a reliable and user-friendly return management system is critical—and ReturnZap delivers on all fronts. What We Love: ✅ Effortless Setup & Integration – The platform integrates seamlessly with Shopify, making it incredibly easy to set up and start using. The intuitive dashboard allows us to manage returns and exchanges with minimal effort. ✅ Automated & Hassle-Free Process – ReturnZap has streamlined our return workflow, reducing manual intervention and improving efficiency. Customers can initiate returns and exchanges smoothly, which has significantly improved their overall satisfaction. ✅ Customizable & Flexible – We appreciate how customizable the return rules and policies are. This flexibility helps us tailor the experience to fit our global logistics model while maintaining control over return approvals and conditions. ✅ Excellent Customer Support – Whenever we’ve had questions or needed assistance, the support team has been responsive and knowledgeable. It’s clear they understand e-commerce businesses and go the extra mile to ensure things run smoothly. ✅ Improved Customer Experience – A smooth return process is crucial for any e-commerce store, and ReturnZap helps us maintain high customer satisfaction. With automated updates and clear communication, customers feel confident in shopping with us. Final Thoughts If you're looking for a robust, reliable, and easy-to-use returns management system, ReturnZap is an excellent choice. It has helped us save time, reduce return-related inquiries, and enhance the overall shopping experience for our customers. Highly recommended! ⭐⭐⭐⭐⭐ 5/5 – A must-have for any e-commerce business!

Using app

Almost 2 years

Total reviews

10

Average rating

4.6

All reviews

Sign up to receive AppNavigator updates

Find out when we add keyword-monitoring, review RSS feeds and more