ReturnZap Returns & Exchanges
ReturnZap - Shopify returns, exchanges, and store credit app
Rating
4.8
feedback
92
chart
#1,720
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
0%
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Less than a day
2%
-
Less than a month
28%
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Less than a year
57%
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More than a year
10%
Reviews Summary
ReturnZap is highly praised by users for its exceptional features and customer support. Users appreciate the seamless integration with Shopify, flexibility in return policies, and efficiency in managing returns and exchanges. The app is commended for its ability to save time and resources, improve user experience, and offer cost-effective solutions. Customers highlight the outstanding support provided by David, the co-founder, who goes above and beyond to address any issues and customize solutions to meet specific needs. Overall, ReturnZap is recommended for its reliability, ease of use, and transformative impact on streamlining the return process for Shopify retailers.
Highlights
Review RSS Feed
All reviews
Dec. 9, 2025
We've been on an almost year long journey with ReturnZap. We've definitely run into some issues along the way but that's the honest process with every app. The big difference maker is that David has provided consistent, fast, and reliable support. He's been professional, prompt, and continues to provide solutions. Every problem has been solved and he's gone out of his way to dig into each one, understand it, and provide great resolution. Not only has he provided amazing support for the app but has also helped us understand more of our shipping processes. This is exactly what you hope for when installing an app. We love using it, it saves us a massive amount of time, and we have complete confidence in it.
Dec. 9, 2025
Returnzap has been absolutely incredible to work with. They personally guided me for weeks to help implement the solution, answering every single question with patience and clarity until everything made sense. Their responsiveness was impressive too—always quick, always helpful. Truly outstanding support and an exceptional experience overall!
Dec. 5, 2025
Good software. Has all the features we were looking for to give our customers automated returns with built in rules.
Dec. 4, 2025
We are sorry to hear that you've had a poor experience with ReturnZap. Our goal is 100% customer satisfaction and we can almost always help if you contact us directly. We've followed up via email to see what we can do, as your review didn't mention a concern and we don't have a record of any customer service contact regarding your shop. - David at ReturnZap
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