ReturnZap Returns & Exchanges
Automate returns & exchanges, with labels and advanced logic
Rating
4.8
feedback
95
chart
#1,451
Reviews Over Time
App Ranking
Time spent using app
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Less than an hour
0%
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Less than a day
2%
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Less than a month
29%
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Less than a year
58%
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More than a year
11%
Reviews Summary
ReturnZap is highly recommended by ecommerce merchants for its ease of use, comprehensive features, and exceptional customer support. Users praise the app for streamlining the return process, saving time, and providing a seamless experience for customers. The CEO, David, is highlighted for his hands-on approach in assisting with setup and resolving any issues promptly. The app is commended for its flexibility, frequent updates, and integration with shipping carriers like Royal Mail and UPS. Users appreciate the customizable return policies, user-friendly interface, and cost-effectiveness of ReturnZap. However, some users experienced minor issues that were quickly addressed by the responsive support team. Overall, ReturnZap is lauded as a top choice for Shopify retailers seeking a powerful and reliable return solution.
Highlights
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All reviews
Feb. 1, 2026
Before choosing ReturnZap, I downloaded and tested around eight Shopify-integrated returns apps during their free trial periods. Nearly all of them had noticeable limitations unless you subscribed to their top-tier plans (often well over $100 USD per month), which just isn’t justifiable for a smaller brand like mine. Common issues included limited automation, clunky workflows, or not allowing exchanges for different items. ReturnZap stood out because its mid-tier plan already included the core functionality I actually needed, without forcing an expensive upgrade. During setup I had a few specific requirements and ran into some minor issues, but David from ReturnZap was incredibly helpful. His customer service was exceptional. He was responsive, knowledgeable, and he resolved everything quickly without any back-and-forth. Overall, ReturnZap appears to be a reliable, flexible solution for a smaller brand like mine (which has around 30-50 returns a month), that still needs robust exchange options and a returns system that simply works.
Jan. 30, 2026
Love this app - they have a ton of features that meet all my needs for returns. Very reasonably priced, intuitive/easy to figure out all the settings. Awesome support - super responsive and helpful. 10/10 recommend!
Jan. 20, 2026
Highly recommend. This return app is very easy to use and has eliminated points where human error can occur. They have been very helpful with the set up when we needed help and making sure we understand what is going on and why. We are an online clothing store on Shopify, have tried three different return apps and hands down this one is the best. Again, we highly recommend.
Dec. 20, 2025
ReturnZap offers all the features we need for a fully automated return portal, ensuring a smooth and seamless customer experience. David from the support team was incredibly helpful throughout the setup process.
Dec. 16, 2025
A fantastic returns app that suits our needs perfectly. We reviewed and trialled a number of apps before settling with ReturnZap, and it was a great decision. The onboarding process was great and handled by the CEO, David. We went live only after everything was configured as we wanted. The out-of-the-box functionality meets most, if not all, of our needs. And for processes that couldn't at the time, have already been addressed through feature updates (which are frequent) or backend configuration by the ReturnZap team. I strongly recommend ReturnZap if you're scaling your business and are ready for a more professional Returns process.
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