ReturnZap Returns & Exchanges

May 29, 2023

David is the absolute BEST. I've shopped and tried 5 other apps; Returnzap was by far the most efficient and user-friendly app.

May 23, 2023

I only have good things to say about this app and it's team! After shopping around it was clear that Return Zap was the best choice for us as a large drop shipping store with multiple vendors. The app is easy to use and has all the features we need to automate our returns to multiple warehouses using multiple rules and return options. Better still has been David's customer service! He has answered all of my questions quickly and even added features to the app to help meet our needs. I definitely recommend ReturnZap!

April 11, 2023

David and the team are wonderfully receptive to adding new features and tweaking the app to our needs. Can't recommend this app more!

March 27, 2023

David was awesome to work with getting it set up. It fits well with our work flows and is easy for the team to use

March 15, 2023

Great app. It is exactly the solution we needed to process our customer's returns. And the support from David is outstanding. Highly recommended App for any E-commerce business.

March 6, 2023

We were looking to improve our returns system and this app was perfect for the change that we needed! Also the customer service with David was amazing!!

Feb. 28, 2023

Great app. It is perfect for what we need. And the support from David is brilliant. Highly recommended.

Feb. 27, 2023

We searched for a return app for months until we found ReturnZap, it works wonders for us. Even better now it allows customers to upload images of their retunes! David was extremely pleasant and quick with assistance. He was a pleasure to deal with!

Feb. 12, 2023

This app is fantastic and it is going to make life so much easier for exchanges & returns. David has been a great help with any questions I have had and has been extremely quick to respond. Highly recommend!

Feb. 9, 2023

The app is more useful than before we used. Customers can purchase their own return labels for automatic returns. They don't need to spend time waiting for the seller to approve the return request, which optimizes our returns process. So we highly recommend this APP to all merchants who need it.

Feb. 8, 2023

David has been amazing with the set up of the system. I needed a lot of help and he was extremely responsive and set it up exactly as I asked. I look forward to seeing how my customers enjoy using the platform.

Feb. 6, 2023

We have been using ReturnZap for more than a year and we have not had any issues with this program until recently. However, David has been extremely helpful and prompt to respond to the issues we had and was able to resolve the problem we had very quickly. His professionalism and always checking in has provided a service that is above and beyond. Highly recommend ReturnZap!

Jan. 10, 2023

The app is easy to use and our customers find the process beneficial. We are always informed of the new features and our contact David is only an email away when we need assistance.

Dec. 5, 2022

I recommend this app. It's easy to use and the customer service is great. They are open to make any update to improve the app based on our feedback.

Nov. 29, 2022

The app is very easy to install, manage, and use. Fits our needs perfectly and gives us flexibility to add and adjust functionality as we grow.

Nov. 23, 2022

Recommended. The app's very responsive customer service team went above and beyond to help. Thank you!

Nov. 17, 2022

If you're looking for an app that can help streamline your returns process, I'd definitely recommend giving ReturnZap a try. I think I must have downloaded at least 5 apps to properly road test - including some far (far!) pricier options - and this was the best one for us by far. In my search for a returns app, I found that there really wasn't much choice for UK Shopify sites... i.e. the carriers supported and the language used. ReturnsZap works for UK-based businesses who ship using Royal Mail and want to offer Royal Mail Tracked Returns, as there's an integration via Easypost. The integration needed quite a bit of work, from all parties. But it's been 100% worth it, as it's giving our customers a MUCH better returns experience. Ultimately, it's going to save us a lot of time, too. Plus, allow us to have a better understanding of why customers are returning products so that we can continually improve our offering. With the other returns apps, every single one ultimately had some kind of showstopper that made it unworkable for us, and I think that's partly as they're built to be total returns solutions, so there's much less flexibility. With ReturnsZap, it's designed to be flexible, so you have to manually process refunds in Shopify, but that's fine with us, as we have more control over that aspect of it. There are a few additional features that I'd like to see, but I think some of these are in the pipeline. Of course, this review wouldn't be complete without mentioning David at ReturnZap. What a superstar! His expertise and service were first class, going above and beyond, including various customisations to make it work better.

Nov. 8, 2022

The app developers are great and will work with you to customize your returns process with their app. I highly recommend.

Oct. 15, 2022

THE BEST SUPPORT! The local time here is 22:00 Saturday night, and I received answers to all my questions on the second, wow! Super friendly support. Thank you David. About the app, don`t lose your time with other apps. ReturnZap is the best choice in the market, super easy to set up (a few minutes) Super friendly organization. Again the best app for returns in the market! Thank you! We finally found you :)

Oct. 6, 2022

Very good customer service from David, friendly and quick to reply, had no issue making a colour alteration to the app to fit within my stores design - so far all is good! Thanks :)