AvalonKing Staging review for REVIEWS.io Product Reviews

2 / 5

April 6, 2023

We had a really poor experience with the support of this app. The trial cancelation UI is very misleading hiding the actual cancel option in fine print and presenting an end trial button that actually just ends the trial and charges you. Also, after reviewing the app against 20 important features that we require we found a lot of issues with the review approval process which is very constricted (reviews can only be verified if prompted via the app system), customization options are very limited, UGC features are paid addons which is not the case for most similarly prices apps. There were other smaller issues we encountered as well in testing.

Using app

12 days

Total reviews

1

Average rating

2.0

Developer Reply

Thank you for sharing your feedback with us. We apologise that your experience with our service did not meet your expectations. We strive to provide our customers with the best possible experience, and we regret that we fell short in your case. We offer a self-serve subscription that gives you complete control over your plan. You can easily upgrade, downgrade or cancel at any time. We are glad that we were able to assist you in finding a resolution that met your needs during your initial chat with us. As a licensed Google Review Partner, we maintain strict review verification processes to ensure the trust and integrity of our review platform. We also have a vast array of customisable options, that we would have been more than happy to guide you through. If there is anything else we can do to assist you, please do not hesitate to let us know. Best regards, The REVIEWS.io Team.

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