REVIEWS.io Product Reviews App
The reviews for the Shopify App are a mix of positive and negative feedback. On the positive side, customers appreciate the quick and helpful customer service provided by the app's team. Many users highlighted the user-friendly interface and the ease of importing reviews from third-party platforms. The support team, including individuals like Jenson, Maddox, and Luke, received praise for their responsiveness and professionalism. Additionally, the app offers valuable features like seamless order experiences, quick migration processes, and integration with Google Store Ratings and Google Shopping. However, on the negative side, some users expressed dissatisfaction with the limited features of the app, issues with the Product Review Widget, unexpected behaviors like not showing on the Shopify admin page, and challenges with transitioning to paid plans through Shopify. Some customers also mentioned difficulties with customization and poor support experiences, including delays in responses and unprofessional interactions.
Unfortunately, without any prior comms from ReviewsIO, they "improved" their plans, increasing our monthly fee from €99 to €150 per month. Haven't received any comms from their team upfront or afterwards, only a popup when logging in "congrats you've got some new features" without any price mentioning. Also, the rates on this Shopify reviews page, are NOT the current prices anymore. They are much higher. Intransparency sucks..
The customer service responds very quickly. They can patiently answer the questions I don't understand, and the app is also very user-friendly.
Jenson was great when it came to importing reviews from a 3rd party. Easy to work with and professional, also great app highly recommend
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