REVIEWS.io Product Reviews App
The reviews for the Reviews.io Shopify App are mostly positive, highlighting the quick and helpful customer service, seamless order experience, intuitive interface, and excellent support provided by the team. Users appreciate the features, integration options, and value for money offered by Reviews.io. The support team, including individuals like Trilok, Maddox & Mia, Jenson, and Abuzar, receives high praise for being responsive, knowledgeable, and dedicated to resolving issues promptly. However, there are some negative reviews mentioning issues with product reviews widget bugs, poor customer support experiences, limitations in customization, and challenges with migration from other platforms.
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We just switched review platforms to Reviews.io. So far I've noticed that the customer service is very helpful. I've worked with both Maddox & Luke who were responsive & helpful. The process of importing reviews is quick & easy.
Easily one of the the worst apps I have used in all my years on Shopify. Feels like it was built by someone who has never used a Shopify store or ran a business. In the process of transitioning to a new app now. Stay away.
Thank you for your feedback. We're genuinely sorry this was your experience. Your feedback has already been shared with our product team - we're constantly working to improve our features and support. A member of our team will be reaching out directly to see if there's anything we can do to improve your experience with REVIEWS.io
Very quick and helpful service! Glad I asked them for help
Their Product Reviews Widget in Horizon theme has bugs that make it overall not functional for mobile. The theme widget doesn't have the same features as the coded version in the Reviews.io dashboard. Their support sent me a collaborator request asking for basically full access to our entire Shopify Admin account, which is extremely bad. They said they might fix the CSS Flexbox bug in 5 days, which is also a very long fix time, in my experience. I liked their AI support much better than their actual human support, but can't figure out how to go back to AI support. We're overall not happy with Reviews.io and looking at different vendors now.
Thank you for your feedback, and we sincerely apologise for the frustration this has caused. Regarding the collaborator access, our team may have been unclear. Security is paramount, and you always have full control to approve only the specific permissions you feel comfortable with. We're glad you enjoyed using our AI assistant, and we are using your feedback to ensure our human support team matches that speed and efficiency moving forward. We have reached out directly via email to fast-track a fix for you today and would love the opportunity to make this right.
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