REVIEWS.io Product Reviews App
The reviews for the Shopify App are overwhelmingly positive, with users praising the excellent customer service and support provided by the team. Many users highlighted the quick response times and helpfulness of the support staff, mentioning specific team members who went above and beyond to assist them. The app itself was described as easy to use, with intuitive features that helped users manage reviews effectively. However, there were a few negative reviews that mentioned issues with pricing transparency, limitations on features in lower-tier plans, and challenges with theme compatibility and integration with Shopify.
Review RSS feed
We've been experimenting with some of the review providers and the customer service at REVIEWS.io has been fantastic. They are always quick to respond and provide the exact answer we need.
Support is always quick to respond and helps you with anything from importing your reviews from other platforms to design and functionality details.
We've recently moved our product reviews over to REVIEWS.io, and I honestly couldn't be more impressed with the support we've received. We had nearly 400 reviews to transfer from another platform, and what initially seemed like a straightforward job turned into a bit of a technical headache with product IDs, CSV files and getting everything matched correctly to our Shopify store. Leila was absolutely brilliant throughout. She was patient, friendly, knowledgeable and genuinely determined to get everything sorted. Rather than just pointing us towards a help article, she stuck with us, worked through the issues and involved the technical team where needed. By the end of it, all 398 reviews had been successfully imported, and everything we've checked so far is matching beautifully. As a small independent business, this kind of customer service means an awful lot. It's refreshing to deal with someone who genuinely cares about getting things right. A massive thank you to Leila and the team at REVIEWS.io. You've made a fantastic first impression, and we're really looking forward to working with you. The Flat Cap Coffee Roasting Company
We had a great experience with the REVIEWS.io team when moving our reviews over from another platform. All we had to do was send through the exported file, and they handled the rest. Their support made the whole process straightforward and hassle-free. We really appreciate their help!
We reached out to REVIEWS.io support to get our product reviews showing as star ratings in Google Shopping, and they handled it quickly and clearly. Jenson explained exactly how reviews match to products (SKU, MPN, GTIN), confirmed the details we needed for our Shopify feed, and ran a catalogue resync that cleared out years of duplicate and outdated product entries without losing a single review. They also updated our store URL and confirmed our Google Product Ratings feed was live, all within the same conversation. We've used REVIEWS.io for years to collect reviews for our handmade leather goods, and this was a great support experience. Highly recommend.
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