REVIEWS.io Product Reviews App
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We just switched review platforms to Reviews.io. So far I've noticed that the customer service is very helpful. I've worked with both Maddox & Luke who were responsive & helpful. The process of importing reviews is quick & easy.
Easily one of the the worst apps I have used in all my years on Shopify. Feels like it was built by someone who has never used a Shopify store or ran a business. In the process of transitioning to a new app now. Stay away.
Thank you for your feedback. We're genuinely sorry this was your experience. Your feedback has already been shared with our product team - we're constantly working to improve our features and support. A member of our team will be reaching out directly to see if there's anything we can do to improve your experience with REVIEWS.io
Very quick and helpful service! Glad I asked them for help
Their Product Reviews Widget in Horizon theme has bugs that make it overall not functional for mobile. The theme widget doesn't have the same features as the coded version in the Reviews.io dashboard. Their support sent me a collaborator request asking for basically full access to our entire Shopify Admin account, which is extremely bad. They said they might fix the CSS Flexbox bug in 5 days, which is also a very long fix time, in my experience. I liked their AI support much better than their actual human support, but can't figure out how to go back to AI support. We're overall not happy with Reviews.io and looking at different vendors now.
Thank you for your feedback, and we sincerely apologise for the frustration this has caused. Regarding the collaborator access, our team may have been unclear. Security is paramount, and you always have full control to approve only the specific permissions you feel comfortable with. We're glad you enjoyed using our AI assistant, and we are using your feedback to ensure our human support team matches that speed and efficiency moving forward. We have reached out directly via email to fast-track a fix for you today and would love the opportunity to make this right.
The app and customer support are extremely disappointing. The platform has major limitations — all reviews we collected and wanted to migrate lost their “Verified” badge, which is a huge issue for credibility and conversions. Customer support was very unprofessional, unable to clearly explain even simple questions, and came across as rude rather than genuinely willing to help or find solutions. The experience felt frustrating from start to finish. Unfortunately, I would not use this app again.
Thank you for your review. I am sorry to hear that you found our customer support disappointing. This is not the standard of service we pride ourselves on, and your experience should not have been frustrating. Regarding the migration of your reviews, we completely understand how vital that credibility is for your conversions. Because these reviews were collected on another platform, our system must classify them as third-party reviews in our widgets. If they were originally collected via a Google-licensed platform, the verified badge would remain. If there is anything we can do to support you further, please let us know.
I find the features and intuitive interface really helpful, and the support is absolutely brilliant. I had an issue I couldn’t sort out myself, and the team resolved it very quickly and spot on.
Incredibly supportive and helpful with migration from another review tool (Judge.me), and they have the integration from their reviews to Google Store Ratings and Google Shopping. Thank you Trilok!
It's a great system and I am happy with the service, easy to use and the support if you do need it is excellent, they are responsive, polite and willing to help.
It's not easy to find a solid review platform if you are running store with multilingual support and clients all over the world. We tried several other review apps, but we are definitely staying with reviews.io. The fact they are google partners and that they have a lot of awesome widgets we can simply use with our shopify store makes them #1 pick for us as a review platform. Their support is alive and helpful and the price for the plan is also reasonable considering the value you get. Don't waste time on other review apps - this one is simply the best.
Really great and excellent support. I highly recommend it.
Reviews.io has delivered exceptional value for money. When we compared it to a much larger competitor, it offered the same functionality and overall service at a MUCH better price. The real standout, however, has been the team behind it. Their support, ideas, and proactive approach make it feel as though they are genuinely invested in the success of our company, rather than simply acting as a supplier. What we also love is how effortless the platform is on our side. It requires virtually no input from us, yet consistently delivers strong results. It is a rare combination of affordability, effectiveness, and true partnership.
Great app, great support (literally, they are always here to help), 100% recommend if you're looking to expand your reviews collection initiative!
Very fast migration, nice team and easy setup!
Amazing support - especially Seri.
I'm going through some integration issues which I believe are mostly due to my own bad data from import. The support have been great and are working me through everything step by step. The app performs really well so far and looking forward to using more features once I'm fully set up
Been a Joy to work with so far and would like to say thanks to the online support help side which has been helping a lot with no issues at all.
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