REVIEWS.io Product Reviews App

Great app, with excellent support.

I received great support with setting up the reviews, and many of my questions were clearly answered. The team was very helpful, patient, and supportive throughout the process. Thank you for all the help!

The support team is very responsive, they are keen to help you with any obstacle. I recommend Reviews due to their devotament to fix any errors and for the detailed explanation to any questions you might have!

Customer service has now helped me resolve the issue, and I appreciate their assistance. However, I did have to upgrade my subscription in order to send out a campaign to 5,000 customers. The best part about this app is that you can display Google Seller Reviews from your company reviews, which is a great feature. The team is also very helpful through live chat and can assist with importing reviews from another platform, which made the migration process much easier. However, there are still quite a few downsides. The app can be very clunky with Shopify, and not all of the widgets work properly with every theme. In my case, I've had to have the support team carry out installations in certain areas, which is frustrating because it takes time going back and forth through live chat and directing different people to what needs to be done. Another major limitation is that review reminders are not available on the Start-Up plan. You have to move to a higher-priced plan to access this feature. This seems like an important feature for many stores, as customers don't always leave a review after their first purchase and reminders can make a significant difference to the number of reviews you collect. I also don't think the pricing is transparent enough on the Shopify App Store listing. I'm currently paying around $63 per month for the Start-Up plan, which works out to approximately $758 per year. The Start-Up plan isn't clearly displayed on the Shopify listing, and you have to contact the team through live chat to switch to it, after which you're billed separately. I think the pricing and available plans should be much clearer from the beginning. Overall, the app has some excellent features (more sought after ones you need to upgrade and pay more) and the customer service team has been helpful, particularly with importing reviews and resolving issues. However, there are still significant areas where the app could improve, especially around Shopify integration, theme compatibility, pricing transparency. I hope the developers continue improving these areas because the core product has a lot of potential.

Customer service was quick and helpful. Embedded PDP widgets are also easy to use and customise.

Great and Quick Support. All time.

Super Support! Immer hilfreich und schnell.

Awesome !!!

Reviews.io ist für uns eine tolle Möglichkeit, ehrliches Kundenfeedback sichtbar zu machen. Die Plattform hilft dabei, authentische Bewertungen unserer Produkte und unseres Shops übersichtlich darzustellen und schafft dadurch Vertrauen bei potenziellen Kundinnen und Kunden. Besonders positiv finden wir die einfache Handhabung sowie die verschiedenen Integrationen und Darstellungsmöglichkeiten. Auch der Support reagiert schnell und kompetent, wenn man Unterstützung benötigt. Insgesamt eine zuverlässige Plattform, die sich problemlos in unseren Arbeitsalltag integriert und einen echten Mehrwert bietet.

Best customer support team ever. App also bug-free. Connect with Shop App reviews too.

Great product. Customer service is extremely quick and helpful

Really fast and efficient help from Jenson at Reviews.io on the online chat. Super helpful and resolved my issue in a few minutes.

I deleted this app and they are still emailing me! I had to create a new account and log on to search for a way to delete my account and guess what? No such option. I am leaving this review and I hope they see it. STOP EMAILING ME AND DELETE MY ACCOUNT!

I have been using reviews.io for 2 years now and I am very happy with their support and service. The platform really helps manage reviews and build customer confidence and their approach to ensuing data integrity is met is much appreciated, especially in today's day and age of AI. I also have to say that the customer service has been amazing and fast and very professional and integration was also very easy. Would highly recommend.

I am using this company for few months and it solve all my problems with rich results.

This app is straight forward and easy to use. Biggest plus is the customer service support. Once I got past the AI support, the customer service rep was awesome to work with!

Great! I have returned to Reviews.io and it is very good. A few niggles were helpfully and professionally resolved by Leila.

Great review platform! Easy integration and support team are excellent.