All reviews

Rating Breakdown

  • 5
    91% (647 ratings)
  • 4
    3% (20 ratings)
  • 3
    1% (5 ratings)
  • 2
    1% (5 ratings)
  • 1
    5% (34 ratings)
Review RSS Feed Review RSS Feed

4 / 5 Share

Aug. 27, 2024

Very friendly and helpful!! Thank you

Using app

7 months

Total reviews

2

Average rating

4.5

Developer Reply

Glad we could help out! Thanks for your review.

5 / 5 Share

Aug. 22, 2024

I'm satisfied with the service. They offer a lot of options for the widget, and the customer service is very helpful. Any inquiries made through the live chat are always replied to promptly.

Store

Modayn

Using app

4 days

Total reviews

1

Average rating

5.0

Developer Reply

Thank you for your review! We’re glad to hear you’re satisfied with the service and that our widget options are meeting your needs. It’s great to know that our live chat support has been responsive and helpful. We appreciate you taking the time to share your experience.

1 / 5 Share

Sept. 3, 2024

This company appears to be run by Bots/AI - it is impossible to speak with anyone - the app DOESN'T work and you simply get fobbed off again and again

Using app

13 days

Total reviews

1

Average rating

1.0

Developer Reply

I'm sorry to hear about your frustrations with our customer support team, we do our very best to ensure we provide 10/10 support to all customers. We understand the importance of this issue and apologise for any inconvenience this has caused. Our engineering team has been investigating, and a fix should be implemented soon. We will be in touch as soon as this has been resolved and as always, please contact us if you have any further issues in the meantime. Kind regards Support REVIEWS.io

5 / 5 Share

Aug. 21, 2024

Using app

14 days

Total reviews

2

Average rating

5.0

5 / 5 Share

Aug. 21, 2024

Extremely helpful. Helped me every step of the way across 2 days worth of issues, as I got to grip with the software and integrations. The support was easy, simple, and extremely helpful - not mention very knowledge with what the issue.

Using app

About 1 year

Total reviews

1

Average rating

5.0

Developer Reply

Thank you for sharing your experience! We’re really glad to hear that our support team was able to guide you through the process and help resolve any issues you faced. It’s great to know that you found the support easy to follow and knowledgeable. We're always here to assist as you continue to get the most out of the software and integrations!

5 / 5 Share

Aug. 21, 2024

Superb.

Store

Vitera

Using app

2 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Aug. 19, 2024

Kai & Trilok were of great help. Got the fix in no time. Thank you Kai

Using app

11 months

Total reviews

3

Average rating

5.0

5 / 5 Share

Aug. 19, 2024

easy to use and helpful team when things get a bit too techy for me to understand! They either do it for you or help you do it yourself!

Using app

5 months

Total reviews

4

Average rating

5.0

5 / 5 Share

Aug. 16, 2024

We are very happy with Reviews.io and the online assistance they provide. very speedy and easy communication.

Using app

About 2 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Aug. 15, 2024

Maddox was super helpful with answering all my questions. He patiently understood my queries and quickly responded back with solutions. Great Customer Support!

Using app

7 months

Total reviews

13

Average rating

5.0

Developer Reply

We’re so glad to hear that Maddox provided you with the assistance you needed! It’s fantastic to know he was able to support you quickly & efficiently! Your positive feedback about our customer support means a lot to us. If you ever need further help, don’t hesitate to reach out—we’re always here for you! Thank you for the 5-star review!

5 / 5 Share

Aug. 13, 2024

Working with Reviews.io has been seamless and amazing! Support has been helpful with every step of the way!

Using app

2 months

Total reviews

9

Average rating

4.9

Developer Reply

Thank you for the fantastic review! We're thrilled to hear that your experience with REVIEWS.io has been seamless and amazing. It’s great to know that our support team has been there for you every step of the way. We’re excited to continue supporting your success and appreciate your kind words!

5 / 5 Share

Aug. 8, 2024

Always Great service. A complete platform to handle everything review related. Everything is documented with clear steps on how to implement.

Using app

1 day

Total reviews

2

Average rating

4.5

Developer Reply

Thank you for your fantastic review! We’re thrilled to hear that you’ve had consistently great service and that you find our platform comprehensive for handling everything review-related. It’s wonderful to know that our documentation has been helpful and clear for implementation. Your feedback means a lot to us, and we’re here to support you every step of the way. Thanks for choosing REVIEWS.io!

5 / 5 Share

Aug. 6, 2024

Brilliant Customer Service - problem solved in a prompt and easy manner! Jodi CEO Prolong Lash

Using app

Over 3 years

Total reviews

2

Average rating

5.0

Developer Reply

Thank you, Jodi, for the fantastic 5-star review! We’re so pleased to hear that you had a brilliant customer service experience and that we could solve your problem quickly and easily. Your satisfaction is incredibly important to us, and it’s great to know we met your expectations. Thanks for choosing REVIEWS.io, and for your continued trust in our service!

5 / 5 Share

Aug. 2, 2024

Super smooth onboarding experience with great support from Maddox. From signup, to review migration/import and being live and collecting reviews in only a couple of hours. They even helped us map product handles to SKUs as the export from our previous review app didn't include SKUs. Far superior widgets across the board.

Using app

3 months

Total reviews

2

Average rating

5.0

Developer Reply

Thank you so much for the wonderful review! We’re delighted to hear that your onboarding experience was smooth and that Maddox provided great support from start to finish. It’s fantastic to see you up and running, collecting reviews in just a few hours. We’re thrilled that you’re enjoying our widgets and are excited to be part of your continued growth. We’re here to support you every step of the way! Thanks again for choosing REVIEWS.io!

1 / 5 Share

July 29, 2024

Reviews.io is a scam

Store

Saturo

Using app

Almost 3 years

Total reviews

6

Average rating

4.3

Developer Reply

We are very sorry to hear how you feel about REVIEWS.io. We are aware of your ongoing issue and apologise for how long this is taking to resolve and we understand the impact this has on your business. This has been a high priority for our developers and they have been working on this for you. Our systems have been updated, however, Cloudflare is not updating. Unfortunately, this leaves us in a difficult spot as we have pushed all necessary updates on our side. We are hoping Cloudflare updates as soon as possible. As always, our team is available 20 hours each day 6 days a week to assist as best as they can. Please let us know if we can assist with anything else in the meantime. Again, we can only apologise for the delay on this issue. Kind regards Support REVIEWS.io

1 / 5 Share

July 17, 2024

First we are told we don't have an account - we have been with reviews.io for 6 years, and then we are told they can't help ...yet they can do what we need with a competitor Huh? HUH????

Using app

Over 5 years

Total reviews

8

Average rating

4.0

Developer Reply

I'm sorry to hear about your frustrations with the support you have received. We take your feedback seriously and are continuously working to improve our customer service. We focus highly on providing a smooth and efficient experience for all clients and we're committed to providing the best support possible. We have investigated this for you and can see that our success team have been in touch and resolved your issue. If there is anything we can help you with, please reach out as we are always around and happy to assist. Kind regards Support REVIEWS.io

5 / 5 Share

July 12, 2024

A lot of nice features. And the customer support is outstanding!!! THANKS!

Using app

Over 1 year

Total reviews

1

Average rating

5.0

Developer Reply

Thank you for the awesome review! We're so glad to hear that you're enjoying the features and that our customer support made a great impression. Your enthusiasm means a lot to us—THANK YOU! We’re here for you whenever you need us, and we appreciate your support!

1 / 5 Share

July 5, 2024

Horrible customer support. I reported the issue 11 days ago, and nothing has been solved. Their team is too lazy to do their job responsibly.

Using app

9 months

Total reviews

20

Average rating

3.6

Developer Reply

We sincerely apologize for the negative experience you've had. We understand your frustration and want to assure you that we are fully aware of your issue and are actively working to resolve it. Your case has been escalated to our T3 Team since our latest update, and they are experts in handling such matters. They are carefully reviewing your situation to ensure a thorough resolution. ​ Rest assured, once we hear back from our team, we will promptly reach out to you with an update. Thank you for your patience and understanding. We value your feedback and are committed to improving our services. ​ Kind regards, Support REVIEWS.io

4 / 5 Share

June 26, 2024

We are happy with reviews.io Once the automated reviews are set-up one can be sure that this topic is crossed of the list. The support is swift and helpful. Have used them a lot and never had a bad experience. Some of the features are not optimally efficient yet (like not being able to one-click sort the list of pending invitations for e.g. order numbers or invitation dates) but those are minor compared to having to do that all manually. So we recommend using reviews.io.

Using app

Over 1 year

Total reviews

1

Average rating

4.0

Developer Reply

Thank you for your great review! We’re delighted to hear that you’re happy with REVIEWS.io and that our support team has been swift and helpful. We appreciate your suggestions for improving the efficiency of handling pending invitations. Your feedback is invaluable and will be considered as we work on future updates. Thanks again for recommending us—we’re here if you need anything!

5 / 5 Share

June 13, 2024

I had an excellent experience with reviews.io! The support team is outstanding, especially Trilok, who provided exceptional assistance. Their service is top-notch, and they go above and beyond to help with any queries. Highly recommend! Five stars all the way! ⭐⭐⭐⭐⭐

Using app

7 months

Total reviews

2

Average rating

5.0

Developer Reply

Thank you so much for your wonderful review! We're thrilled to hear that you had an excellent experience with REVIEWS.io. It’s fantastic to know that Trilok and our support team could provide you with the exceptional assistance you deserve. Your recommendation means the world to us. We’re here for you anytime—thanks again for the five stars!