REVIEWS.io Product Reviews App

A good app until you reach out to their customer support TLDR; Limited features, and all I am told when I reach out for customer support is that "the team is looking into it" for weeks on end, only to find out that a ticket that was supposedly raised over a month ago was actually not raised at all. I switched from Judge.me to Reviews.io and so far I have been pretty disappointed by the lack of useful features and the level of customer service I received. Unexpected integration: The first unexpected behaviour of the app is that, unlike most of the other apps I'm using on my shop, this one isn't showing on my Shopify admin page, and is actually a web app, integrated to my shop. It would have been good to know before I installed it. Moving to a paid plan: When I tried to move from the free to a paid plan, through Shopify, I was strongly encouraged to subscribe to the more expensive plan (available on their website and not through Shopify directly) by all 3 agents I spoke to, as well as the sales person (who even suggested their most expensive plan, that was clearly not a good fit for our business). I had issues switching to the paid plan through Shopify, and was told for several days that the team was "looking into it". I ended up finding the issue and fixing it myself. This was a surprise, as most apps are keen to get you moved to a paid plan as soon as possible. Limited Flow features: Another disappointing discovery is when I found out that, even with a paid plan, I can only have one active flow at once. I found no mention of this anywhere, and had to create workarounds with Shopify Flow to address this issue. Limited Product Widget features: The styling of the default Product Review widget is very limited, and I was advised to use their customisable Product Review Widget, that needs to be implemented with code. I had issues having it working, and, like before, the "team looked into it" for a week. After a lack of useful updates, I used Shopify's Sidekick agent that highlighted the problem in seconds. Once again, I fixed the issue myself after waiting for several days. However, there are still issues with their widget. For instance, I disabled the "no reviews, be the first to write a review" section for products with no reviews, and it is still showing. I reached out to the Customer Support team and have been told that it will be fixed in 5 days. It has now been 3 weeks and, once again, the "team is looking into it". Issues with imported reviews: One other issue that is being "looked into" for weeks is that on the reviews I imported from Judge.me, some customers chose not to include a city, only their country. On the Product Review Widget, if the customer doesn't enter a city, it repeats the country (e.g. Germany, Germany). I raised that issue 3 weeks ago and am still yet to be told that it is resolved. UPDATE: after a month and a half of "looking into it", the issue is now resolved. I asked for an update for another ticket that was submitted at the same time, and was told that there was actually no ticket raised for it, contrary to what I was told back then. Total waste of time, and it happened twice already.

Terrible experience for €45/month Honestly, this service is extremely disappointing for the price. You pay €45/month and in return you get a platform with basically no real support. They allow you to import reviews from other platforms only after subscribing to the €45 plan, and even then the import is done poorly, accents and special characters disappear, making everything look unprofessional. When you contact support, they tell you it can take up to 5 business days to get a reply, which is unacceptable for a paid service. The Shopify 2.0 app blocks widgets are extremely basic, you can barely change anything. They tell you that you can customize the widget however you want, but if you try to save your custom style they hand you a huge 350+ line code snippet to manually insert into your theme. I clearly have no experience touching code, and I’m certainly not going to risk breaking my site. In situations like this, they should be the ones adding the code for the customer, not the other way around. If the support team steps in quickly and actually fixes these issues, I will gladly update my review, but for now, charging €45/month for something that delivers so little value is simply not acceptable.

Doesn't appear any auto review emails are being sent, I've had to manually send them which isn't ideal. difficult to contact support just sent to question bank edit - reply to question - Are you able to help me set this up? Getting in touch with CS seems impossible.

Von Anfang an schwierig. Die Beantworten keine Fragen schriftlich. Sondern versuchen Dich in einen Call zu ziehen. Der "kostenlose" Test lässt Dich nicht alle Features testen. Im Endeffekt sollst Du ein Abo abschließen, bevor Du Geld mit deren App verdient hast. Support drück sich unklar aus. Will dass Du buchst aber drücken es nicht so aus. Für Leute mit Geld die darauf reinfallen, bzw denen es irgendwann zu blöd ist. Wie sich am Ende alles integrieren lässt, habe ich immer noch nicht erfahren. Ist auch auf der Seite / App nicht zu erkennen und total unübersichtlich. Andere Apps sind da viel viel besser. Für riesen Firmen vielleicht egal viel Geld auszugeben, bis es dann läuft. Ich will gleich wissen, worauf ich mich einlasse.

Support is awesome but in the end, there were just too many bugs when importing our reviews from the previous app so we did not keep it. There is too much Review.io branding in widgets, and you don't get access to all features with the highest plan advertised on the app store.