REVIEWS.io Product Reviews
Premier Shopify Product Review App | Trusted by 9000+ brands
Rating
4.6
feedback
674
chart
#869
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July 28, 2023
Looks good but cannot even install the widgets, get them displayed on my web, giving up... Please make it easier, what about automatic?
Hi there, We are sorry to hear that you are struggling to set up your REVIEWS.io account. We have plenty of articles to help assist you with installing REVIEWS.io onto your Shopify store and are more than happy to answer any questions you have regarding the installation. Unfortunately, due to each store's set-up being different, it would be difficult to provide automatic installations for all clients, however, if you are using a 2.0 theme in Shopify, we have easy app embeds that can be added using drag&drop. Kind regards Support REVIEWS.io
June 13, 2023
Von Anfang an schwierig. Die Beantworten keine Fragen schriftlich. Sondern versuchen Dich in einen Call zu ziehen. Der "kostenlose" Test lässt Dich nicht alle Features testen. Im Endeffekt sollst Du ein Abo abschließen, bevor Du Geld mit deren App verdient hast. Support drück sich unklar aus. Will dass Du buchst aber drücken es nicht so aus. Für Leute mit Geld die darauf reinfallen, bzw denen es irgendwann zu blöd ist. Wie sich am Ende alles integrieren lässt, habe ich immer noch nicht erfahren. Ist auch auf der Seite / App nicht zu erkennen und total unübersichtlich. Andere Apps sind da viel viel besser. Für riesen Firmen vielleicht egal viel Geld auszugeben, bis es dann läuft. Ich will gleich wissen, worauf ich mich einlasse.
Vielen Dank für Ihr Feedback. Es tut uns leid, dass Sie keinen guten ersten Eindruck von REVIEWS.io hatten. Schade, dass Sie sich nach so kurzer Zeit bereits entschieden haben REVIEWS.io für nicht gut zu befinden. Wir sind stets daran interessiert unser Tool zu verbessern, aus dem Grund, nochmals Danke für Ihr Feedback. Das 14-tägige Trial ist Zwecks Onboarding auch eine notwendige Zeit, die wir unseren Kunden gerne geben. Allerdings deckt das Paket was Sie sich ausgesucht haben nicht Ihre Bedürfnisse, wie ich heraushören konnte. Das Team hat Ihnen daraufhin angeboten, Sie mit einem persönlichen Anruf zu unterstützen, damit Sie das Programm richtig einrichten können - zu keinem Zeitpunkt hat jemand vorgeschlagen, Ihren 14-tägigen kostenlosen Test zu beenden.
April 6, 2023
We had a really poor experience with the support of this app. The trial cancelation UI is very misleading hiding the actual cancel option in fine print and presenting an end trial button that actually just ends the trial and charges you. Also, after reviewing the app against 20 important features that we require we found a lot of issues with the review approval process which is very constricted (reviews can only be verified if prompted via the app system), customization options are very limited, UGC features are paid addons which is not the case for most similarly prices apps. There were other smaller issues we encountered as well in testing.
Thank you for sharing your feedback with us. We apologise that your experience with our service did not meet your expectations. We strive to provide our customers with the best possible experience, and we regret that we fell short in your case. We offer a self-serve subscription that gives you complete control over your plan. You can easily upgrade, downgrade or cancel at any time. We are glad that we were able to assist you in finding a resolution that met your needs during your initial chat with us. As a licensed Google Review Partner, we maintain strict review verification processes to ensure the trust and integrity of our review platform. We also have a vast array of customisable options, that we would have been more than happy to guide you through. If there is anything else we can do to assist you, please do not hesitate to let us know. Best regards, The REVIEWS.io Team.
Feb. 21, 2023
Support is awesome but in the end, there were just too many bugs when importing our reviews from the previous app so we did not keep it. There is too much Review.io branding in widgets, and you don't get access to all features with the highest plan advertised on the app store.
Nov. 22, 2022
We have been having a nightmare of an experience moving from judge.me to this app. We have used about half a dozen review apps, and we thought Reviews.io would be a good fit. The features are great, however, setting up the app is very unclear and there are hundreds of individual settings that one would commonly think are enabled, that you have to dig for to enable. Customer support and the help we have received has been very poor. We are a busy company, and we moved to this app and expected it to be functioning after setting it up, only to learn 29 days into our trial that the program was limiting the number of reviews to 5 that we could receive until our trial was up? We complained to customer support about no reviews 7 days into the trial and at no time did they say, hey by the way, our app will not allow more than 5 reviews during your trial, until you convert to the paid plan. We asked multiple times why our reviews were not coming in like they used to with judge.me. So after losing a whole months' worth of reviews, and different nonsensical answers back and forth from their customer support, with two days left on our trial, we were told this news and we of course immediately moved to a paid plan. We will update our review in a few weeks to update our progress, however, based on this disastrous onboarding, we are already looking for a new app, one that works and one that can syndicate our Walmart reviews as they promised, but have so far been unable to achieve.
Hi, it was good to speak to you the other day and we are really pleased that we've found a path to resolving the issues you've experienced around getting started. We really do try and work with all our clients and their individual needs. As discussed the team has reached out and is actioning their plan of action to be able to assist you further. Once this has all been completed the team will continue to monitor your progress whilst you start to navigate the solution. We look forward to getting to a positive relationship swiftly and thank you again for your feedback. 🙂
June 18, 2018
Ótimo produto para Europeu e Americano. Para a América do Sul e principalmente para o Brasil não atende as expectativas. Não há tradução para português e para traduzir eles cobram $150. Fora da realidade brasileira.