REVIEWS.io Product Reviews App
Premier Shopify Product Review App | Trusted by 9000+ brands
Rating
4.7
feedback
693
chart
#1,399
All reviews
Review RSS Feed
Oct. 27, 2025
Migration support is non-existent. Tried migrating 500 reviews over from JudgeMe and keep our Google syndication intact, but all features were completely blocked and support wouldn't help. Off to YotPo we go..
Aug. 28, 2025
I am very disappointed. The company is advertising three plans here in the App Store, which seems competitive with other apps. But the truth is that the highest plan in Shopify is just a bait-and-switch offer. In reality, it is one of the lowest plans the company has. If you are a company that has between 300 and 500 orders, you have to switch to a higher plan, which is not available in Shopify. The switch is also highly problematic and unprofessional. You then have to switch to credit card payment. However, the Shopify subscription is not stopped, but simply continues to be charged. I have been trying to get a refund for more than a week now. They keep putting me off and saying they can't access the Shopify plans. That's not professional...
I’m sorry to hear that you’ve been disappointed with the platform and the service you’ve received. We completely understand your frustrations around the differences between Shopify and REVIEWS.io subscriptions, as well as the challenges involved in switching. Please know that your feedback has been shared with our internal teams so we can improve this process and make it as seamless as possible moving forward. We do take all customer feedback seriously and try our best to improve, ensuring that our platform meets each customer's needs and provides a better experience moving forward. If there’s anything further we can do to make things right, please let us know Support REVIEWS.io
June 28, 2025
Not impressed with customer service.
Thank you for taking the time to share your feedback. We're genuinely sorry to hear about the challenges you’ve experienced with our platform and support—this isn’t the experience we strive to provide. After reviewing your conversation with our Support team, I can confirm that your concerns were escalated to both our Product and Customer Success teams. We’ve been working to improve system performance and the overall quality of our service based on this feedback. As a gesture of goodwill, we extended your trial by 30 days to give you more time to explore the platform without pressure. Our team also made attempts to follow up and provide further assistance, but we did not receive a response. We take all feedback seriously and are committed to learning and improving. If you have any additional questions or need further support, we’re available via live chat and happy to help. Thank you again for your feedback—we truly appreciate it.
May 25, 2025
Beware when you go to cancel the service, you have to go and check your email which it doesnt let you know was even sent to then double opt out of their service. When I brought up this scammy slimy move they said they wouldnt even refund it unbeknownst they kept charging me month to month. Had to dispute them with my credit card. Terrible business practice and they were also no help with install. Very pricey.
April 3, 2025
Their customer service is extremely slow. I downloaded the app and selected the highest-tier membership, which came with a 14-day trial. However, after installing the app, I realised that there are additional membership tiers beyond the one I chose on their website- not on shopify. It means some key features require even higher payments. I could accept that part, but when I tried to upgrade my plan through their customer support, they couldn’t take timely action. As a result, by the time they responded, my 14-day trial had already been reduced to just 8 days.
Hi there, I am sorry to hear about your experience with the REVIEWS.io app, and you feel as though you did not receive a sufficient level of support from us. We take your feedback seriously and continuously work on improving this. I have looked into your chat with our customer service team, and it looks as though we resolved your query regarding upgrading within 24 hours. Unfortunately, our support team do not have the capabilities to switch plans from Shopify billing, which is why we needed to pass this to our billing team, who act as swiftly as they can. If there is anything else you need at all, please do not hesitate to reach us via live chat.
Feb. 14, 2025
CAUTION!!! If you want to change the platform you have to at least take the Grow subscription from reviews.io which currently costs $299 You have collected reviews for years and then have to pay for a higher subscription before you leave just to download the file.... Unbelievable, NEVER AGAIN
We understand your frustrations regarding the subscription fees and the need for a higher-tier plan to export your reviews. Unfortunately, the Start-Up plan does come with certain limitations including the inability to export reviews. This is currently highlighted on our Plans & Pricing page which you can view below - https://www.reviews.io/front/pricingplans We do take all customer feedback seriously and try our best to improve, ensuring that our platform meets each customer's needs and provides a better experience moving forward. If you have any further questions, our team will be more than happy to assist via live chat. Kind regards REVIEWS.io
Jan. 12, 2025
While Reviews.io has the potential to be a useful tool for managing online reviews, I've found it to be quite frustrating to use. Here are some of the key issues I've encountered: Difficult to Use: The app's interface is not very intuitive, and it takes a while to understand all the features. Shopify Integration Issues: Integrating Reviews.io with Shopify wasn't as smooth as I had hoped. I encountered several challenges during the setup process. Limited Functionality: The app is missing some standard essential features for this tool. For example: Lack of Integration: There are no native integrations with popular marketing platforms like Klaviyo or Nosto, limiting the ability to leverage review data for targeted campaigns. Limited Review Moderation: Inadequate tools for effectively moderating reviews make it challenging to address negative feedback or remove inappropriate content quickly. Poor Branding Options: The review widgets have limited customization options. Essential elements like colours and fonts are difficult to change, making maintaining a consistent brand experience across the site challenging. Overall, I would not recommend Reviews.io to other Shopify store owners. Other apps on the market offer a more user-friendly experience and a wider range of features without requiring you to step outside of Shopify's billing system. Would Recommend If: You are comfortable with a complex interface and don't mind spending time figuring things out. You don't need the app's missing features and are happy to use workarounds or third-party integrations. I hope this review is helpful!
Hi there, I am extremely sorry to hear that your experience with the REVIEWS.io app has been frustrating. We take customer feedback regarding the product and customer service seriously and continuously work on improving this. I have looked into your account to address some issues you were experiencing and it looks as though you were on one of Shopify's plans which does mean you would have limited features compared to REVIEWS.io direct plans. We do have a direct Klaviyo & Nosto integration which was available within the 'integrations' page of your dashboard. I can see that you did connect the Klaviyo integration and this was active. Moderation can be requested for any review within the dashboard and the request would be sent to our Moderation team to investigate further. Unfortunately, we are unable to allow clients to remove their customer's reviews themselves, this would need to be reviewed by our team first and the review would need to go against our Terms & Conditions to be moderated. In regards to the limited widget customisations, we offer two different types of installations - Manual Installation or App Embeds. The App Embeds allow you to install our most popular widgets easily using drag and drop directly within your Shopify customiser. These do, however, provide limited customisations. To customise widgets further, we usually recommend a manual installation as it gives you further design options. Our support team is available via live chat 21 hours a day due to the global reach, meaning that we are on hand to help customers when they need it most. If you have any further questions in the future, our team will be more than happy to assist via live chat. Kind regards Support REVIEWS.io
Nov. 28, 2024
Basically unusable, do not even try, logging takes forever to only see that every feature is watermarked... Free version does not exist
We are sorry to hear about your frustrations and experience with the app. It looks as though you have only been using REVIEWS.io for one day & there has been no communication with our support team to assist with your issues. If you are l still looking for assistance in regards to what's available on your plan, please email [email protected] and our team will be more than happy to help. Regards Support REVIEWS.io
Sept. 26, 2024
The worst reviews app. Their flows do not work, so you will be missing months of potential reviews, and they are not accountable for their mistakes. On top of that they dont give you back the reviews collected when you switch platforms, basically they steal your private information, even the ones you imported when you started using the app. Its a FRAUD
I'm sorry to hear about your frustrating experience with our product and customer service. We take your feedback seriously and are continuously working to improve our customer support. We understand the importance of providing a smooth and efficient experience for our users, and we're committed to providing the best experience possible. Unfortunately, due to your plan's limitations, we cannot facilitate exporting the reviews, however, the data is still accessible via the dash with a subscription. We completely empathize with your disappointment and understand that this may not be the outcome you are hoping for. If there is anything we can help you with in the future then please feel free to get in touch as we are always around and happy to assist. Kind Regards, REVIEWS.io Support Team
Sept. 3, 2024
This company appears to be run by Bots/AI - it is impossible to speak with anyone - the app DOESN'T work and you simply get fobbed off again and again
I'm sorry to hear about your frustrations with our customer support team, we do our very best to ensure we provide 10/10 support to all customers. We understand the importance of this issue and apologise for any inconvenience this has caused. Our engineering team has been investigating, and a fix should be implemented soon. We will be in touch as soon as this has been resolved and as always, please contact us if you have any further issues in the meantime. Kind regards Support REVIEWS.io
July 29, 2024
Reviews.io is a scam
We are very sorry to hear how you feel about REVIEWS.io. We are aware of your ongoing issue and apologise for how long this is taking to resolve and we understand the impact this has on your business. This has been a high priority for our developers and they have been working on this for you. Our systems have been updated, however, Cloudflare is not updating. Unfortunately, this leaves us in a difficult spot as we have pushed all necessary updates on our side. We are hoping Cloudflare updates as soon as possible. As always, our team is available 20 hours each day 6 days a week to assist as best as they can. Please let us know if we can assist with anything else in the meantime. Again, we can only apologise for the delay on this issue. Kind regards Support REVIEWS.io
July 17, 2024
First we are told we don't have an account - we have been with reviews.io for 6 years, and then we are told they can't help ...yet they can do what we need with a competitor Huh? HUH????
I'm sorry to hear about your frustrations with the support you have received. We take your feedback seriously and are continuously working to improve our customer service. We focus highly on providing a smooth and efficient experience for all clients and we're committed to providing the best support possible. We have investigated this for you and can see that our success team have been in touch and resolved your issue. If there is anything we can help you with, please reach out as we are always around and happy to assist. Kind regards Support REVIEWS.io
July 5, 2024
Horrible customer support. I reported the issue 11 days ago, and nothing has been solved. Their team is too lazy to do their job responsibly.
We sincerely apologize for the negative experience you've had. We understand your frustration and want to assure you that we are fully aware of your issue and are actively working to resolve it. Your case has been escalated to our T3 Team since our latest update, and they are experts in handling such matters. They are carefully reviewing your situation to ensure a thorough resolution. Rest assured, once we hear back from our team, we will promptly reach out to you with an update. Thank you for your patience and understanding. We value your feedback and are committed to improving our services. Kind regards, Support REVIEWS.io
June 6, 2024
Incredible Bad Support. Was long Time Customer with many Shops. Never Ever Again.
Thank you so much for your feedback. We apologize that you did not feel you received a sufficient level of support from us. We do our utmost to ensure customer satisfaction. Unfortunately, I am unable to locate any records of your business on our platform here at REVIEWS.io. Our support team is available via live chat 21 hours a day to accommodate our global reach, ensuring we're on hand to help customers when they need it most. If you have any further questions, our team will be more than happy to assist via live chat. Kind regards, Support REVIEWS.io
May 3, 2024
THEY OWN OUR REVIEWS! The worst thing is that if we want to export our reviews, we have to upgrade to the 90€ plan, which is insane. Customer support doesn't answer their emails, and chat is not available. It's one of the best review apps, but it's highly overpriced—I wouldn't switch to them if I hadn't already.
April 19, 2024
Absolutely no customer service there. I uninstalled their app and there is still code on my website. After 3 days no respons at all on a question I've send. Pffff
Hi there, I'm sorry to hear about your frustrating experience with our product and customer service. We take your feedback seriously and are continuously working to improve our customer support. We understand the importance of providing a smooth and efficient experience for our users, and we're committed to providing the best experience possible. Our team has reached out and assist in resolving this issue, however, there has been no response as of yet. If there is anything we can help you with in the future then please feel free to get in touch as we are always around and happy to assist. Kind regards Support REVIEWS.io
April 14, 2024
We loved Reviews.io and have used them for years. No longer.. I'll be removing this app from all of our websites (12). They refuse to import the 670 VERIFIED reviews I had from an old website(s). However, they were perfectly fine adding and publishing Russian spam reviews. How their "trust standards" missed that I don't know.
March 1, 2024
NOT user-friendly at all! If you are trying to switch over from the Shopify Reviews system (which we've had in place for 6 years!) this company's system does NOT coordinate with the export file provided by Shopify to import your current stores reviews. When I attempted to follow the Reviews.io instructions for import, I was told by their associate that I would have to go through 6 years worth of reviews and manually make *each and every review* and line item workable to their system. Reviews.io might be fine if you are brand new company wishing to implement a review system to your store, but they definitely need to update their program and make their system work with Shopify if they want to gain customers who already have reviews on the Shopify platform.
Jan. 18, 2024
ABSOLUTELY DO NOT RECOMMEND. Make sure to review all the points below based on our recent experiences with the Reviews.io & Influence.io platform before considering a switch, in order to save both time and money. 1. We have encountered a significant lack of understanding regarding the impact of their loyalty program on our revenue. It has been challenging for us to evaluate how customers who have joined our loyalty program are affecting our income. It is crucial to note that this is a feature that their competitors already offer, and it is one that we have actively sought on the platforms. 2. Another issue we have come across is the inability to edit email templates and insert links to our website when communicating with customers through the Reviews & Influence platform. They only promote their own platform, so as a brand, you do not even have the option to add a clickable email header with your website logo. Furthermore, each template contains their branding, which cannot be hidden. 3. Additionally, we experienced a delay in the onboarding process. Despite promises of a smooth and timely setup, our accounts were not fully set up until mid-September (the process started in August), causing a significant delay in our ability to fully utilize the applications. 4. The subscription cost MUST include the option to export reviews. Review.io is the first platform where we have encountered issues with this feature. We initially purchased the Pro Plan, but before downgrading the subscription, we were not notified about this rule. To export our data, their team suggested us to purchase the Pro Plan again. 5. Lastly, we have noticed a lack of summary and feedback after our calls with the support team. It is crucial for us to have a clear understanding of the discussions and decisions made during these interactions. Despite requesting a follow-up letter after the call, nobody sends one, and we have to contact multiple times to gain a clear understanding of the points being worked on regarding our case. Сonclusion: The functionality of the plans does not match the market price, there is no detailed reporting on the impact of their application on your profitability, reviews moderation is difficult and the support team does not prepare for your calls to improve the results on the platform and only promises to pass information to other departments.
Nov. 2, 2023
Set this up, assumed it was all working, one of the team reached out and said it is cheaper to go direct with them and cut out Shopify so I said fine, switch me over. A few months go by and I wonder why I have 0 reviews, go to login, no access in account, no active plan running. No reviews requested or collected this whole time. Speak to support to unlock account, pay for an annual plan, ask for help backdating review requests that I missed. But.. you need a more expensive plan. So I have missed out on reviews for months without my knowledge. Do not recommend.
Hi there, I'm sorry to hear about your frustrating experience with our product and customer service. We take your feedback seriously and are continuously working to improve our customer support. We understand the importance of providing a smooth and efficient experience for our users, and we're committed to providing the best experience possible. Our team has reached out multiple times to try and assist in resolving this issue, however, there has been no response as of yet. If there is anything we can help you with in the future then please feel free to get in touch as we are always around and happy to assist. Kind regards Support REVIEWS.io