REVIEWS.io Product Reviews App
Capture product reviews, UGC & Q&A effortlessly
Rating
4.7
feedback
703
chart
#1,499
All reviews
Review RSS Feed
Aug. 28, 2025
I am very disappointed. The company is advertising three plans here in the App Store, which seems competitive with other apps. But the truth is that the highest plan in Shopify is just a bait-and-switch offer. In reality, it is one of the lowest plans the company has. If you are a company that has between 300 and 500 orders, you have to switch to a higher plan, which is not available in Shopify. The switch is also highly problematic and unprofessional. You then have to switch to credit card payment. However, the Shopify subscription is not stopped, but simply continues to be charged. I have been trying to get a refund for more than a week now. They keep putting me off and saying they can't access the Shopify plans. That's not professional...
I’m sorry to hear that you’ve been disappointed with the platform and the service you’ve received. We completely understand your frustrations around the differences between Shopify and REVIEWS.io subscriptions, as well as the challenges involved in switching. Please know that your feedback has been shared with our internal teams so we can improve this process and make it as seamless as possible moving forward. We do take all customer feedback seriously and try our best to improve, ensuring that our platform meets each customer's needs and provides a better experience moving forward. If there’s anything further we can do to make things right, please let us know Support REVIEWS.io
Aug. 26, 2025
The best rating tool in e-commerce. Top customer service! Fast, efficient, and helpful! We can recommend it 100%.
Aug. 14, 2025
I’ve been a loyal user of REVIEWS.io for many years, and in every eCommerce business I’ve worked with, I’ve made it a priority to upgrade every store I worked with to REVIEWS.io to take full advantage of their advanced features and capabilities. The platform is incredibly convenient and intuitive to use. The flexibility in styling and implementing widgets is outstanding, allowing full customization to match any brand. Features like multi-language support, product grouping, and custom review invitations with advanced automation rules make it easy to create a seamless and engaging review experience for customers — a true recipe for success. What really sets REVIEWS.io apart is their exceptional customer support. In my experience, it’s the best in the industry — the live chat team is always available, quick to respond, and consistently goes above and beyond to resolve questions or implement adjustments. I can confidently and wholeheartedly recommend REVIEWS.io to any eCommerce business looking to elevate their review strategy and boost customer trust.
Aug. 11, 2025
I had an excellent experience with the support team throughout the migration process to the Review.io platform. Their assistance made the transition smooth and efficient. Additionally, the seamless integration with Klaviyo and Shopify was incredibly helpful and made everything much easier to manage.
Aug. 7, 2025
Setting up was a bit tedious at first, but everything is working super well now. Chat and email support is very helpful and responsive.
Aug. 6, 2025
So far so good, support is quick and easy and the platform is diverse enough to let you do most things.
Aug. 5, 2025
Jenson, did a great job...and helped to identify the issue and rectified the problem.
July 31, 2025
The app itself is very easy to understand with a few hidden gems in there that I hadn't thought about doing previously. We had a couple of issues while we were first setting it up and the support team were great. Very responsive and quick to dive in behind the scenes to help investigate issues.
July 29, 2025
Great, and easy platform to use. I also love that it seamlessly integrates with my email provider, but the best part is their customer support. So quick and responsive!
July 25, 2025
Simple integrations, easy to navigate and use, plus very responsive support team!
July 24, 2025
It's wonderful; I like the moisturiser. It's all-day hydration for me. Thanks, Moody Lemon.
July 24, 2025
Jenson on the chat bot - has just been amazing - thank you so much for helping us out...
July 17, 2025
Excellent service and app, Maddox was really helpful when we had a few issues with sending out to old customers.