REVIEWS.io Product Reviews
Premier Shopify Product Review App | Trusted by 9000+ brands
Rating
4.6
feedback
712
chart
#1,152
All reviews
Rating Breakdown
Review RSS Feed
June 7, 2024
Great Customer support. One of the best apps out there.
Wow, thank you for the fantastic review! We're absolutely thrilled that you love our app and had such a great experience with our customer support. Knowing that you find value in what we offer makes our day! We’re here to keep supporting you every step of the way. Thanks again for choosing us—we’re excited to continue to develop our app & features to support clients like you!
June 6, 2024
I'm extremely satisfied with the Reviews app. It’s incredibly useful for allowing customers to see others' opinions. We encountered a few issues, but Adam resolved them promptly and was very kind throughout the process. We are very pleased with his customer service and would definitely recommend Reviews.
Thank you so much for the 5-star rating! We're thrilled to hear that you find our app incredibly useful! We're also glad to hear that Adam was able to promptly resolve any issues you encountered & that you were pleased with his customer service. Thank you for recommending us - your review means a lot to us!
June 6, 2024
Incredible Bad Support. Was long Time Customer with many Shops. Never Ever Again.
Thank you so much for your feedback. We apologize that you did not feel you received a sufficient level of support from us. We do our utmost to ensure customer satisfaction. Unfortunately, I am unable to locate any records of your business on our platform here at REVIEWS.io. Our support team is available via live chat 21 hours a day to accommodate our global reach, ensuring we're on hand to help customers when they need it most. If you have any further questions, our team will be more than happy to assist via live chat. Kind regards, Support REVIEWS.io
June 3, 2024
Good interface and customer service - not all AI. Templates easy to change for automatic reviews. Happy with the app
Thank you for your positive review! We’re glad to hear that you’re happy with the interface, customer service, and the ease of customizing templates for automatic reviews. We’re always striving for 5 stars—if there’s anything we can do to improve your experience even more, please let us know. We’re here to help! Thanks again for your feedback!
May 31, 2024
great app, seamless integration and great support
Thank you for the wonderful review! We’re so glad to hear that you’re enjoying the app and that the integration was seamless. It’s also great to know our support team has been there for you. Your feedback means a lot to us! Thanks for choosing REVIEWS.io—we’re here whenever you need us!
May 15, 2024
Great customisation options for widgets and excellent support. If your problem isn't covered in the support documentation, there is always someone on hand to help really quickly.
Thank you for the fantastic 5-star review! We’re delighted to hear that you’re enjoying our customization options for widgets and that our support team has been able to assist you quickly when needed. Your satisfaction is our top priority, and it’s great to know that we’ve been able to meet your expectations. If you ever need further assistance, we’re always here to help! Thanks again for your kind words and support.
May 15, 2024
Very good reviews platform for all thing D2C !
Thank you for the great review! We're delighted to hear that you find our platform valuable for all things D2C. Your feedback is much appreciated, and we’re here to keep supporting your success! Thanks for choosing REVIEWS.io!
May 10, 2024
Easy to set up, works fine and the support team is super helpful. Highly recommended!
Thank you for the great review! We’re so glad to hear that you found the setup easy and that everything is working smoothly. It’s wonderful to know our support team has been super helpful as well. Your recommendation means a lot to us! Thanks for choosing REVIEWS.io—we’re here whenever you need us!
May 8, 2024
Great support team, I had the pleasure of dealing with Leila who was super helpful and solved my issues
Thank you for the fantastic review! We’re thrilled to hear that Leila provided you with such great support and was able to solve your issues. We’re proud of our team and glad to know they made a positive impact on your experience. If you ever need further assistance, don’t hesitate to reach out—we’re here to help!
May 4, 2024
Used it in several stores by now and am fully convinced that this is by far the best review app there is. You might start with another but if things progress everyone I am in contact with switches to Reviews.io. Great support, superior product and fair pricing (from free for those who start and all the way to scaling companies).
Thank you for such an incredible review! We’re thrilled to hear that you’ve chosen REVIEWS.io for multiple stores and consider us the best review app out there. Your trust in our platform and feedback about our support, product quality, and pricing mean the world to us. It’s wonderful to know that as businesses grow, they find value in switching to reviews.io. We’re here to support you every step of the way, whether you're just starting out or scaling up. Thanks again for your continued trust and support!
May 3, 2024
THEY OWN OUR REVIEWS! The worst thing is that if we want to export our reviews, we have to upgrade to the 90€ plan, which is insane. Customer support doesn't answer their emails, and chat is not available. It's one of the best review apps, but it's highly overpriced—I wouldn't switch to them if I hadn't already.
April 30, 2024
We love reviews.io they were extremely helpful in the onboarding process and respond to enquiries straight away. We have accumulated over 700 reviews on our products since launch 6 months or so ago which is amazing! Thanks guys!
Thank you so much for the lovely review! We’re thrilled to hear that you’ve had such a positive experience with REVIEWS.io, especially during the onboarding process. It’s fantastic to see that you’ve already accumulated over 700 reviews in just six months—what an achievement! We’re so glad we could be a part of your journey, and we’re here to support you every step of the way. Thanks for choosing us, and we’re excited to see your continued success!
April 30, 2024
The team from REVIEWS.io is amazing. You can get in touch very easily and they help you super quick with your problem. thanks for that. Very good customer service.
Thank you for the wonderful review! We're so glad to hear that you found our team amazing and that we could assist you quickly with your needs. Providing top-notch customer service is our priority, and it’s great to know we hit the mark. Thanks again for your kind words—we’re always here to help!
April 30, 2024
Edit: The team reached back out and offered to make an exception for me to upload my reviews. I was about to move forward, however the reviews from Fera need extensive formating because Fera does not include the order ID in their template at the time of writing this. (also the formating is only necessary if I would like my reviews validated on google.) I will not have the time to do this formating before relaunch so i will go with another app. However, review.io customer service has been great at resolving issues. And of all the review apps in terms of functionality, reviews.io continues to be one of the best if not the best. I reached out to support to inquire about uploading my genuine reviews from fera prior to my RElaunch. They told me that i have to finish my trial before they can help me upload my reviews. and i told them that i can not wait that long because the site is closed (hence the relaunch) and we have to TEST to make sure the mailchimp integrations work. I can't just wait 7-15 days to use the app. And if i'm uploading my reviews to your app wouldn't it make sense that i would likely stay after as a long term customer!!
Thank you for updating your review and sharing your experience in such detail. We’re glad we could assist you and appreciate your understanding of the situation with the review upload process. We know how important it is to get everything right before a relaunch, and we’re sorry that the formatting requirements posed a challenge. While we’re disappointed that we couldn’t be the perfect fit for this stage of your project, we’re truly grateful for your kind words about our customer service and the functionality of our platform. It means a lot to us that you consider REVIEWS.io one of the best review apps out there. If your needs change in the future or if there’s anything else we can assist with, please don’t hesitate to reach out. We’d love to support you again whenever the time is right.
April 23, 2024
Absolutely horrible customer service, which was needed since the product doesn't work properly. Overall a waste of time and money.
Hi there, We're genuinely sorry to hear about the frustrating experience you've had with our product and customer service. Your feedback is incredibly important to us, and we're continuously striving to enhance our customer support. We understand the importance of ensuring a seamless and effective experience for our users, and we're fully dedicated to delivering the highest level of service. Our team promptly reached out and attempted to assist in resolving this issue. We were eagerly awaiting your update to continue providing further assistance. However, we haven't received a response yet. We're more than happy to assist. Please reach out to our team to resolve your query. Should you need any assistance in the future, please don't hesitate to reach out. We're always available and eager to help. Best regards, Support REVIEWS.io
April 19, 2024
Absolutely no customer service there. I uninstalled their app and there is still code on my website. After 3 days no respons at all on a question I've send. Pffff
Hi there, I'm sorry to hear about your frustrating experience with our product and customer service. We take your feedback seriously and are continuously working to improve our customer support. We understand the importance of providing a smooth and efficient experience for our users, and we're committed to providing the best experience possible. Our team has reached out and assist in resolving this issue, however, there has been no response as of yet. If there is anything we can help you with in the future then please feel free to get in touch as we are always around and happy to assist. Kind regards Support REVIEWS.io
April 18, 2024
April 14, 2024
We loved Reviews.io and have used them for years. No longer.. I'll be removing this app from all of our websites (12). They refuse to import the 670 VERIFIED reviews I had from an old website(s). However, they were perfectly fine adding and publishing Russian spam reviews. How their "trust standards" missed that I don't know.
April 3, 2024
We chose this app for our company reviews. We were surprised how many other modules the app offers. Maddox from the reviews.io team helped us incredibly with the installation in our store. And everything looks great. We highly recommend the app.
Thank you so much for your wonderful review! We’re delighted that you chose REVIEWS.io for your company and that you were pleasantly surprised by the additional modules we offer. It’s fantastic to hear that Maddox was able to assist you with the installation and that everything is looking great. Your recommendation means a lot to us. We’re here to support you every step of the way—thanks again for choosing REVIEWS.io!