MMASI review for REVIEWS.io Product Reviews
April 30, 2024
Edit: The team reached back out and offered to make an exception for me to upload my reviews. I was about to move forward, however the reviews from Fera need extensive formating because Fera does not include the order ID in their template at the time of writing this. (also the formating is only necessary if I would like my reviews validated on google.) I will not have the time to do this formating before relaunch so i will go with another app. However, review.io customer service has been great at resolving issues. And of all the review apps in terms of functionality, reviews.io continues to be one of the best if not the best. I reached out to support to inquire about uploading my genuine reviews from fera prior to my RElaunch. They told me that i have to finish my trial before they can help me upload my reviews. and i told them that i can not wait that long because the site is closed (hence the relaunch) and we have to TEST to make sure the mailchimp integrations work. I can't just wait 7-15 days to use the app. And if i'm uploading my reviews to your app wouldn't it make sense that i would likely stay after as a long term customer!!
Thank you for updating your review and sharing your experience in such detail. We’re glad we could assist you and appreciate your understanding of the situation with the review upload process. We know how important it is to get everything right before a relaunch, and we’re sorry that the formatting requirements posed a challenge. While we’re disappointed that we couldn’t be the perfect fit for this stage of your project, we’re truly grateful for your kind words about our customer service and the functionality of our platform. It means a lot to us that you consider REVIEWS.io one of the best review apps out there. If your needs change in the future or if there’s anything else we can assist with, please don’t hesitate to reach out. We’d love to support you again whenever the time is right.
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