All reviews

Rating Breakdown

  • 5
    91% (634 ratings)
  • 4
    3% (18 ratings)
  • 3
    0% (3 ratings)
  • 2
    0% (3 ratings)
  • 1
    5% (35 ratings)

Reviews with Text

  • 99% (683)
Review RSS Feed Review RSS Feed

5 / 5 Share

June 16, 2025

Support team are great. Had an issue with our plan but Maddox sorted it in no time, and was really quick to respond to follow up questions.

Store

Kakoa

Using app

About 3 years

Total reviews

1

Average rating

5.0

4 / 5 Share

June 12, 2025

great app and super customer-friendly

Store

Amandly

Using app

29 days

Total reviews

2

Average rating

4.5

5 / 5 Share

June 10, 2025

The best review app for brands that just want to integrate product/brand reviews easily. I have little to no experience in coding/web building so I needed something straightforward, quick and easy to add to my website. The team were amazing at helping me set up and get rolling. They're always on hand if I need help which has been great, especially being able to talk to an actual person right away! Don't hesitate or waste your time looking elsewhere.

Using app

About 1 year

Total reviews

1

Average rating

5.0

5 / 5 Share

June 5, 2025

The support team was extremely helpful and able to answer even more technical questions with confidence. I particularly value being able to speak with a real person, which is something REVIEWS.io reliably provides.

Store

fayn

Using app

7 months

Total reviews

1

Average rating

5.0

5 / 5 Share

June 4, 2025

Won was an absolute life saver! Fixed my problem in under 5 minutes after I had been struggling for hours! Thank you!

Using app

28 days

Total reviews

1

Average rating

5.0

5 / 5 Share

June 4, 2025

It took us a while before we fully utilized reviews.io, but during our implementation over the past few weeks, I needed help from the support team several times. In addition to having a clear interface in the tool, the support team is extremely hands-on, always looking for solutions together with you, and also super friendly. I highly recommend this app.

Using app

19 days

Total reviews

1

Average rating

5.0

5 / 5 Share

June 4, 2025

The app was extremely intuitive from a setup perspective, and when I had more complex questions, the support team is extremely responsive and helpful. Highly recommend!

Using app

19 days

Total reviews

2

Average rating

5.0

5 / 5 Share

May 30, 2025

Fast respons time from the customer support!

Using app

3 months

Total reviews

1

Average rating

5.0

5 / 5 Share

May 27, 2025

Happy with Reviews.io. Their support is always helpful and we've never had any issues when implementing the reviews on our site.

Using app

Over 3 years

Total reviews

3

Average rating

5.0

5 / 5 Share

May 25, 2025

We appreciate Trilok's assistance with the setup—he was extremely helpful.

Using app

6 days

Total reviews

5

Average rating

5.0

1 / 5 Share

May 25, 2025

Beware when you go to cancel the service, you have to go and check your email which it doesnt let you know was even sent to then double opt out of their service. When I brought up this scammy slimy move they said they wouldnt even refund it unbeknownst they kept charging me month to month. Had to dispute them with my credit card. Terrible business practice and they were also no help with install. Very pricey.

Using app

6 months

Total reviews

1

Average rating

1.0

5 / 5 Share

May 22, 2025

Early days, but so far I'm really impressed with Reviews.io and their Shopify integration. We used to use TrustPilot, but having had year upon year of ridiculous price rises, no feature development and poor customer service, it's refreshing to have lots more features, for less money, and also better support and service. We have our reviews set to send 7 days after customer orders are marked as delivered and customers can leave photo and video reviews. Simply excellent.

Using app

2 days

Total reviews

2

Average rating

5.0

5 / 5 Share

May 21, 2025

Have been with Reviews.io for many years now and veyr happy. I'm moving my website to Shopify and was having some teething problems with a couple of Reviews.io widgets. I contacted them and was quickly connected to someone who went into my website and sorted out putting in the Reviews widgets correctly. Their website was also very clear and useful as well for helping me integrate the Reviews.io widget on my new Shopify site.

Using app

8 days

Total reviews

1

Average rating

5.0

5 / 5 Share

May 12, 2025

We just started with reviews.io and Maddox is a great support for our setup as we have a few questions and he has a strong knowledge:)

Using app

About 2 hours

Total reviews

21

Average rating

5.0

5 / 5 Share

May 8, 2025

I have contacted the support team several times for queries and have always received a quick response or help/support. Can recommend the tool at any time!

Using app

Over 2 years

Total reviews

5

Average rating

5.0

5 / 5 Share

May 6, 2025

Awesome app, great support! Love the features!

Using app

About 2 months

Total reviews

2

Average rating

5.0

5 / 5 Share

May 2, 2025

Using app

Over 1 year

Total reviews

3

Average rating

5.0

5 / 5 Share

May 1, 2025

Jenson was very helpful with regards integration

Using app

2 months

Total reviews

1

Average rating

5.0

5 / 5 Share

April 28, 2025

Been using reviews.io for over a year, really like the platform and the way it integrates. team is really good and helpful. Solid overall, well worth it.

Using app

Over 2 years

Total reviews

3

Average rating

5.0

5 / 5 Share

April 23, 2025

Maddox from customer support was super helpful, the design team adhered to all of our needs and solved a complex issue.

Store

Heavins

Using app

11 months

Total reviews

2

Average rating

5.0