REVIEWS.io Product Reviews App
Collect product reviews, star ratings, testimonials, UGC + Q&A
Rating
4.8
feedback
710
chart
#2,484
All reviews
Review RSS Feed
July 4, 2025
very good customer service provided by Maddox, sorted out some subscription issues promptly. many thanks
June 28, 2025
Not impressed with customer service.
Thank you for taking the time to share your feedback. We're genuinely sorry to hear about the challenges you’ve experienced with our platform and support—this isn’t the experience we strive to provide. After reviewing your conversation with our Support team, I can confirm that your concerns were escalated to both our Product and Customer Success teams. We’ve been working to improve system performance and the overall quality of our service based on this feedback. As a gesture of goodwill, we extended your trial by 30 days to give you more time to explore the platform without pressure. Our team also made attempts to follow up and provide further assistance, but we did not receive a response. We take all feedback seriously and are committed to learning and improving. If you have any additional questions or need further support, we’re available via live chat and happy to help. Thank you again for your feedback—we truly appreciate it.
June 26, 2025
I had a great experience with the support team — they were super helpful and quick to respond. The review app itself works perfectly and is really easy to use. Highly recommend it!
June 25, 2025
Leila is the best. Had some trouble setting up but support helped me integrate correcty!
June 23, 2025
I am very satisfied with the support. They helped me quickly and competently. I look forward to continuing to work with them and am excited to see how the ratings will be used in our new store.
June 19, 2025
We've had a fantastic experience with Reviews.io from day one. The platform is intuitive, powerful, and packed with features that have helped us build trust and increase conversions. What truly sets Reviews.io apart, though, is their incredible customer support. Every time we've had a question or needed help, the support team has responded quickly with clear, helpful solutions. They genuinely care about your success and go the extra mile to ensure everything runs smoothly. It's rare to find a team that's both knowledgeable and so approachable.
June 16, 2025
Support team are great. Had an issue with our plan but Maddox sorted it in no time, and was really quick to respond to follow up questions.
June 10, 2025
The best review app for brands that just want to integrate product/brand reviews easily. I have little to no experience in coding/web building so I needed something straightforward, quick and easy to add to my website. The team were amazing at helping me set up and get rolling. They're always on hand if I need help which has been great, especially being able to talk to an actual person right away! Don't hesitate or waste your time looking elsewhere.
June 5, 2025
The support team was extremely helpful and able to answer even more technical questions with confidence. I particularly value being able to speak with a real person, which is something REVIEWS.io reliably provides.
June 4, 2025
Won was an absolute life saver! Fixed my problem in under 5 minutes after I had been struggling for hours! Thank you!
June 4, 2025
It took us a while before we fully utilized reviews.io, but during our implementation over the past few weeks, I needed help from the support team several times. In addition to having a clear interface in the tool, the support team is extremely hands-on, always looking for solutions together with you, and also super friendly. I highly recommend this app.
June 4, 2025
The app was extremely intuitive from a setup perspective, and when I had more complex questions, the support team is extremely responsive and helpful. Highly recommend!
May 27, 2025
Happy with Reviews.io. Their support is always helpful and we've never had any issues when implementing the reviews on our site.
May 25, 2025
Beware when you go to cancel the service, you have to go and check your email which it doesnt let you know was even sent to then double opt out of their service. When I brought up this scammy slimy move they said they wouldnt even refund it unbeknownst they kept charging me month to month. Had to dispute them with my credit card. Terrible business practice and they were also no help with install. Very pricey.
May 22, 2025
Early days, but so far I'm really impressed with Reviews.io and their Shopify integration. We used to use TrustPilot, but having had year upon year of ridiculous price rises, no feature development and poor customer service, it's refreshing to have lots more features, for less money, and also better support and service. We have our reviews set to send 7 days after customer orders are marked as delivered and customers can leave photo and video reviews. Simply excellent.
May 21, 2025
Have been with Reviews.io for many years now and veyr happy. I'm moving my website to Shopify and was having some teething problems with a couple of Reviews.io widgets. I contacted them and was quickly connected to someone who went into my website and sorted out putting in the Reviews widgets correctly. Their website was also very clear and useful as well for helping me integrate the Reviews.io widget on my new Shopify site.
May 12, 2025
We just started with reviews.io and Maddox is a great support for our setup as we have a few questions and he has a strong knowledge:)