REVIEWS.io Product Reviews App
Premier Shopify Product Review App | Trusted by 9000+ brands
Rating
4.7
feedback
693
chart
#1,399
All reviews
Review RSS Feed
April 16, 2025
Great fast live chat help - makes a huge difference when you're in the zone setting something up.
April 15, 2025
Great app! I have been using Reviews.io for a while now and just opened it up on another store. Their support is great and the tech is great as well.
April 10, 2025
I had trouble with the app, but Maddox quickly helped me solve the problem. Tech support is GREAT! Thank you!
April 4, 2025
We have been using REVIEWS.io for some time and the portal has developed a lot. We recently migrated the website from Magento to Shopify and the migration and integration was straightforward. The support is excellent. Maddox resolved a recent issue promptly. We would have given 5 stars not 4 if it wasn't for the recent near doubling of the price. That said it is still way better value than Trustpilot and I understand a lower cost plan is on the way.
April 3, 2025
Their customer service is extremely slow. I downloaded the app and selected the highest-tier membership, which came with a 14-day trial. However, after installing the app, I realised that there are additional membership tiers beyond the one I chose on their website- not on shopify. It means some key features require even higher payments. I could accept that part, but when I tried to upgrade my plan through their customer support, they couldn’t take timely action. As a result, by the time they responded, my 14-day trial had already been reduced to just 8 days.
Hi there, I am sorry to hear about your experience with the REVIEWS.io app, and you feel as though you did not receive a sufficient level of support from us. We take your feedback seriously and continuously work on improving this. I have looked into your chat with our customer service team, and it looks as though we resolved your query regarding upgrading within 24 hours. Unfortunately, our support team do not have the capabilities to switch plans from Shopify billing, which is why we needed to pass this to our billing team, who act as swiftly as they can. If there is anything else you need at all, please do not hesitate to reach us via live chat.
March 25, 2025
March 25, 2025
I was helped quickly and the problem was solved in a few minutes. Mr. Abuzar is a very competent and helpful employee. Thank you very much!
March 17, 2025
Great customer service team. Really go above and beyond! Special thanks to Trilok :)
March 11, 2025
Just excellent compared with previous review companies. From signing up, they have fully supported me step by step to the point where within 2 working days, I've had all my reviews imported and I'm live.. So far, and excellent company.
March 10, 2025
Eine gute App die alles relevante anzeigt und eine einfache Integration mit allen gängigen Themes hat. Vielen Dank auch an Maddox, welcher mit nochmal mit dem Code geholfen hat.
March 7, 2025
Very good and helpful support. Our questions were answered immediately and we received targeted help. We can highly recommend reviews.io.
Feb. 24, 2025
I was short cited in my original review. I installed the app, attempted self installation, hit numerous road blocks, and became frustrated. I was immediately contacted and offered help. So far customer service seems great. I am well on my way to resolving issues. Highly recommend downloading and working with the excellent customer service team. Although the app isn’t user friendly, there’s a great support staff backing you up.
We are sorry to hear about your frustrations and experience with the app. It looks as though you have only been using REVIEWS.io for 2 days & there has been no communication with our support team to assist with your issues. If you are still looking for assistance in regards to what's available on your plan, please email [email protected] and our team will be more than happy to help. Regards Support REVIEWS.io
Feb. 20, 2025
The support team is very helpful and competent. My billing issue was resolved in no time.
Feb. 14, 2025
CAUTION!!! If you want to change the platform you have to at least take the Grow subscription from reviews.io which currently costs $299 You have collected reviews for years and then have to pay for a higher subscription before you leave just to download the file.... Unbelievable, NEVER AGAIN
We understand your frustrations regarding the subscription fees and the need for a higher-tier plan to export your reviews. Unfortunately, the Start-Up plan does come with certain limitations including the inability to export reviews. This is currently highlighted on our Plans & Pricing page which you can view below - https://www.reviews.io/front/pricingplans We do take all customer feedback seriously and try our best to improve, ensuring that our platform meets each customer's needs and provides a better experience moving forward. If you have any further questions, our team will be more than happy to assist via live chat. Kind regards REVIEWS.io