REVIEWS.io Product Reviews App
Collect product reviews, star ratings, testimonials, UGC + Q&A
Rating
4.8
feedback
710
chart
#2,484
All reviews
Review RSS Feed
May 8, 2025
I have contacted the support team several times for queries and have always received a quick response or help/support. Can recommend the tool at any time!
May 2, 2025
April 28, 2025
Been using reviews.io for over a year, really like the platform and the way it integrates. team is really good and helpful. Solid overall, well worth it.
April 23, 2025
Maddox from customer support was super helpful, the design team adhered to all of our needs and solved a complex issue.
April 16, 2025
Great fast live chat help - makes a huge difference when you're in the zone setting something up.
April 15, 2025
Great app! I have been using Reviews.io for a while now and just opened it up on another store. Their support is great and the tech is great as well.
April 10, 2025
I had trouble with the app, but Maddox quickly helped me solve the problem. Tech support is GREAT! Thank you!
April 4, 2025
We have been using REVIEWS.io for some time and the portal has developed a lot. We recently migrated the website from Magento to Shopify and the migration and integration was straightforward. The support is excellent. Maddox resolved a recent issue promptly. We would have given 5 stars not 4 if it wasn't for the recent near doubling of the price. That said it is still way better value than Trustpilot and I understand a lower cost plan is on the way.
April 3, 2025
Their customer service is extremely slow. I downloaded the app and selected the highest-tier membership, which came with a 14-day trial. However, after installing the app, I realised that there are additional membership tiers beyond the one I chose on their website- not on shopify. It means some key features require even higher payments. I could accept that part, but when I tried to upgrade my plan through their customer support, they couldn’t take timely action. As a result, by the time they responded, my 14-day trial had already been reduced to just 8 days.
Hi there, I am sorry to hear about your experience with the REVIEWS.io app, and you feel as though you did not receive a sufficient level of support from us. We take your feedback seriously and continuously work on improving this. I have looked into your chat with our customer service team, and it looks as though we resolved your query regarding upgrading within 24 hours. Unfortunately, our support team do not have the capabilities to switch plans from Shopify billing, which is why we needed to pass this to our billing team, who act as swiftly as they can. If there is anything else you need at all, please do not hesitate to reach us via live chat.
March 25, 2025
March 25, 2025
I was helped quickly and the problem was solved in a few minutes. Mr. Abuzar is a very competent and helpful employee. Thank you very much!
March 17, 2025
Great customer service team. Really go above and beyond! Special thanks to Trilok :)
March 11, 2025
Just excellent compared with previous review companies. From signing up, they have fully supported me step by step to the point where within 2 working days, I've had all my reviews imported and I'm live.. So far, and excellent company.
March 10, 2025
Eine gute App die alles relevante anzeigt und eine einfache Integration mit allen gängigen Themes hat. Vielen Dank auch an Maddox, welcher mit nochmal mit dem Code geholfen hat.
March 7, 2025
Very good and helpful support. Our questions were answered immediately and we received targeted help. We can highly recommend reviews.io.