REVIEWS.io Product Reviews
Premier Shopify Product Review App | Trusted by 9000+ brands
Rating
4.6
feedback
712
chart
#1,152
All reviews
Rating Breakdown
Review RSS Feed
Nov. 9, 2023
!!!! ATTENTION!!! If you install the app, create an account for your store and this account is rated, it can NOT be deleted!!!!!!! The ratings and the account will continue to exist!!!!! If I could, I wouldn't even give it one star. I installed the app to collect reviews for my products. All good so far. After I decided to deactivate the store and delete the existing accounts, I contacted the support chat. I initially had to wait about half an hour for someone to reply, after which the employee simply left and a new one arrived. I explained my situation and was told that the public page would not be deleted. But the problem is that I have opened another store with the same name on a page. Now the ratings for the store remain although it no longer exists and the ratings have nothing to do with the new store. Hands off!!! !!!!ACHTUNG!!! Wenn Ihr die App installiert, für euren Shop einen Account erstellt und dieser Bewertet wird, kann dieser NICHT mehr Gelöscht werden!!!!!!! Die Bewertungen und der Account bleiben weiterhin bestehen!!!!! Wenn ich könnte, würde ich nicht einmal ein Stern geben. Ich habe die App installiert um Bewertungen für meine Produkte zu sammeln. Soweit alles gut. Nachdem ich beschlossen habe, den Shop zu deaktivieren und die bestehenden Accounts zu löschen, habe ich mich an den Support-Chat gewandt. Ich musste zunächst ungefähr eine halbe Stunde warten, bis jemand geantwortet hat, danach ist der Mitarbeiter einfach gegangen und ein neuer gekommen. Ich habe meine Sachlage mitgeteilt und mir wurde gesagt, dass die Öffentliche Seite nicht gelöscht wird. Das Problem ist aber, dass ich einen anderen Shop mit dem gleichen Namen auf einer Seite eröffnet habe. Jetzt bleiben die Bewertungen für den Shop obwohl dieser nicht mehr Existiert und die Bewertungen haben nichts mit dem neuen Shop zutun. Finger weg!!!
Nov. 2, 2023
Set this up, assumed it was all working, one of the team reached out and said it is cheaper to go direct with them and cut out Shopify so I said fine, switch me over. A few months go by and I wonder why I have 0 reviews, go to login, no access in account, no active plan running. No reviews requested or collected this whole time. Speak to support to unlock account, pay for an annual plan, ask for help backdating review requests that I missed. But.. you need a more expensive plan. So I have missed out on reviews for months without my knowledge. Do not recommend.
Hi there, I'm sorry to hear about your frustrating experience with our product and customer service. We take your feedback seriously and are continuously working to improve our customer support. We understand the importance of providing a smooth and efficient experience for our users, and we're committed to providing the best experience possible. Our team has reached out multiple times to try and assist in resolving this issue, however, there has been no response as of yet. If there is anything we can help you with in the future then please feel free to get in touch as we are always around and happy to assist. Kind regards Support REVIEWS.io
Nov. 2, 2023
Just stared using it, integration has been quick and simple. Customer service is on point.
Thanks for your review, glad to hear that you're finding our solution quick and simple! If you ever have any questions about your account, our live chat is always available to you! 🌟
Nov. 1, 2023
The team at reviews.io have been fantastic in helping us get set up, and their pricing and feature set are very competitive. Looking forward to seeing the results.
Thank you so much for your review, we hope to continue helping with your set-up and getting everything up and running for you! Our live chat support is always available to you if you need anything else 🌟
Oct. 27, 2023
This is such a great software! Being on a customer support team it's great to have access to all our reviews in one place. We can easily monitor and respond accordingly. The CS team at Reviews.io are absolutely amazing as well and leaves you feeling super supported along the way. Highly recommend!
From customer support to customer support: thank you for your amazing review 🌟 We're super happy to hear that you're loving our platform and it's making review collection as easy as possible for you! If you ever need anything else, our live chat is always open to you!
May 15, 2024
One of the few applications with a Polish language version on Shopify. Great support, responds quickly and is very helpful. EDIT: When I upgraded to a higher package, I was treated unprofessionally. Simple bug fixes take months. Also, after upgrading, I lost access to several features I had on the lower package. Think twice before you choose this company. EDIT2: After a few more weeks of waiting for the introduction of a couple of translations that are simply wrong in Polish and reminding the support about it, the chat function for reporting problems simply disappeared :) We were abandoned. I will add another update in some time. Greetings
Hi there, I'm sorry to hear about your frustrations with the product and customer support. We take your feedback seriously and are continuously working to improve our product features and the languages we support whilst trying to provide the most efficient customer service we can. We understand the importance of this issue and our development team has pushed a fix for this which should now be reflected on your site. Our team aims to provide excellent customer service and I am very sorry to hear you feel as though you were treated this way. The live chat service should be accessible within your dashboard at all times and our support teams are available 20 hours each day 6 days a week. Please let us know if you do need anything else at all and our team will be happy to assist the best they can. Kind regards Support REVIEWS.io
Oct. 19, 2023
App is easy to use, pretty nice designed, intuitive for customers. Also, their CS is great and responsive. Props for Adam for helping me resolve some issues quickly.
Thank you so much for your amazing review, we're glad Adam was able to help you with those issues 💪 If you need anything else; Adam and the team are available to you!
Oct. 16, 2023
Great customer support. Spoke to Adam on the service desk and he helped with my installation of the widgets required on my website. Very Knowledgable and helpful.
Super happy to hear that Adam was able to help you with your set-up! 🌟 If you ever need anything else, our live chat team is there to help and assist!
Oct. 10, 2023
Really helpful support staff and great product!
Thank you so much for your review, if you need any further assistance our support team is available for you! 🌟
Oct. 4, 2023
Adam on live chat support is a life saver! managed to help me out big time installing code into my store as I have no experience. Not very clued up computer wise but the overall set up and customisation of widgets, email templates etc is quick, efficient and very manageable. A lot of options of customisable widgets and look forward to being able to track my reviews effortless. thank you would definitely recommend.
We're super happy to hear that Adam was able to help you out! Our support team is always looking to find the best solution for our amazing clients. Let the team know if you need anything else! 🌟
Oct. 2, 2023
Oh I love the app! The app adds a lot of value to the look and feel and also the automation emails are very seamless and easy to draft and execute!
We're so happy to hear you love the app! We're always working on making it even more seamless and easy to use. If you have any questions or would like to discuss your account, jump on to our live chat! 🎉
Oct. 2, 2023
Preis-Leistung ist wirklich top! Wir hatten vorher trusted Shops für die Shop Bewertungen und judge.me für die Produkte. Nun haben wir beides in einem für einen wirklich tollen Preis. Toll ist auch, dass wir Reviews.io auch mit Klaviyo verbinden können und hier die Bewertungsabfragen raus senden können. Was nicht ganz optimal ist, ist das unser Shop wenn wir alle möglichen Banner online haben an Page Speed verliert. Der Start war bei uns auch etwas holprig, da die Entwickler am Live Theme gearbeitet haben und manche Bewertungen dann doppelt und dreifach angezeigt wurden. Man muss allerdings sagen, dass das Team dann schnell reagiert hat und das Problem gelöst wurde.
Sept. 22, 2023
Really good company to work with. Review companies can be so expensive, but reviews.io offer a good level of service with great value. Easy to dela with and quick to respond to any queries.
Thank you so much for your fantastic review, any further queries and we're here for you on our live chat support!
Sept. 21, 2023
I somehow messed up the codes and it was displaying on my website. I reached out the support team, Daniel, and he was SUPER helpful in getting it fixed. He not only fixed what I had messed up, he downloaded the widget to get the reviews to display on my website. Great experience.
We're so glad to hear you had an amazing experience with our support team member Daniel, he's a super-star! Any other issues or if you want to discuss any features, our team is always here for you! 💪
Sept. 20, 2023
The customer service is second to none, Daniel just walked me through adding the reviews to our home page......... if I can do this then anybody can. Highly recommend this app for reviews.
Thanks for your incredible review, Daniel is a champion when it comes to assisting with installations! Any other issues and our support team is always available to you!
Sept. 18, 2023
Amazing customer service as always!!
Thank you so much for your amazing review! We really appreciate you taking the time to submit your valuable feedback 🎉
Sept. 15, 2023
Amazing support! All the team is so nice and hansome, thank you so much! Would choose reviews.io again! Perfect service, app, customer support, etc. Best regards
Thank you so much for your amazing review, in terms of customers we'd always choose you too! We're glad you found our platform perfect! We're always here for you if you need support 💪
Sept. 13, 2023
We're really happy with the constant, quick, and great support the team is providing whenever we need help! The app runs great on our website and there are many options to choose from.
Thank you so much for your amazing review! We really appreciate you taking the time to submit your valuable feedback 🎉 If you ever need any more help or just want to discuss the platform and features available to you then we're available 24/7!
Sept. 13, 2023
We have made the switch from Trustpilot for our service reviews and JudgeMe for our product reviews so they can be handled via one platform. Plus REVIEWS.io is packed with useful widgets and tools to help show off our reviews. A big thank you to Daniel, Kai, Maddox, Nancy and the rest of their team for helping set everything up.
Thank you for your amazing review! Welcome to REVIEWS.io 🎉 We're super happy that you've decided to use our platform for collecting all reviews :) It's great to see so many name drops - super glad our amazing team was able to chip in to give you a great set-up experience. We're all here if you need any further assistance or wish to discuss any of our features, new and old ⭐️
Sept. 13, 2023
Wir verwenden Reviews.io jetzt seit ca. 1 Monat auf trinklusiv.at und wir sind SEHR zufrieden. Der Support ist extrem freundlich und hilfsbereit. Weiter so!