REVIEWS.io Product Reviews
Premier Shopify Product Review App | Trusted by 9000+ brands
Rating
4.6
feedback
712
chart
#1,128
All reviews
Rating Breakdown
Review RSS Feed
Sept. 13, 2023
I have been chatting for over 2 hours, asking for help setting up reviews.io app and influence. The chat was getting me nowhere and sadly they refused to switch to a call or zoom unless I had paid for a professional plan.
Hi there, We apologise that you did not feel that you received a sufficient level of support from us. Please be assured that we do our utmost to ensure customer satisfaction and as a gesture of goodwill, our team completed your requested installation. Unfortunately, due to the plan you are currently on, we do not offer Telephone support which is highlighted on our Plans & Pricing page https://www.reviews.io/front/pricingplans Our support team is available via live chat 21 hours a day due to the global reach, meaning that we are on hand to help customers when they need it most. If you have any further questions, our team will be more than happy to assist via live chat. Kind regards Support REVIEWS.io
Sept. 12, 2023
The Reviews.io help team are consistently next level when it comes to sorting out blips with the platform and will go above and beyond to resolve any issues. Very refreshing to deal with. Particular thanks to Jake for assisting me quickly and efficiently this morning.
Thank you for your amazing review, Jake is a superstar in our support team ⭐️ Our team will always go above and beyond for our incredible clients like yourself, if you ever need anything else then our team is always here for you! 🎉
Sept. 11, 2023
Really pleased with reviews.io! Great customer service through their chat and easy-to-use platform. Thank you!
Thank you for your amazing review! ⭐️ Our support team is always here to help and answer any questions you have. We strive on making our platform as straightforward and easy to use to collect reviews from your customers. If you ever need anything else then our support team is here to help! 👏
Sept. 11, 2023
Great customer service. Specially Mollie has been a great and quick help to fix some issues.
Thank you for your great review, Mollie is a fantastic member of our support team here at REVIEWS.io 🎉 If you ever need help, all of our team are here to support you ⭐️
Sept. 11, 2023
Very good and clear app. Setup worked well, and the support is really great. I can only recommend
Thank you so much for your recommendation, it means a lot to us! We're happy you had a positive experience with our support team, we're always here to help you in anything you need :) if you have any further questions or want to discuss new features on your account just let us know! 🎉
Sept. 8, 2023
great app, smoothly switched a few months ago. Great to have productreviews now instead of company reviews only. Quick respons on questions from the team and easy to install! Happy customer from the Netherlands
We're so happy to have you here at REVIEWS.io! Welcome :) 🇳🇱 Collecting both company and product reviews is essential and we'd never restrict you from collecting only one type! If you have any other questions or want to discuss features, we're always here for you 24/7!
Sept. 7, 2023
I didn't know where to start with adding the widgets, spoke with Maddox from support and was able to assist. Maddox took over and installed the widgets on my website by adding the snippets into the back end. Thanks very much for all your support! We are now working on getting the reviews over from TrustPilot and other platforms so we are starting from where we left off with previous platforms. www.fitnfly.co.uk
Wow, what an amazing review - thank you so much for your valued feedback. We're so happy to hear that Maddox provided great support, we always strive to assist our clients in any way we can. We're happy to have you here at REVIEWS.io, if you need anything else, please let us know!
Sept. 7, 2023
A very straighforward and user friendly platform with top class customer support. Instant replies from the help desk during office hours. Highly recommended.
Thank you so much for your great feedback, we really strive to be the friendliest and simple but most effective platform. Our customer support team is always available to you 24/7 should you need to discuss anything from new features to best practices. Let us know if you need anything!
Sept. 6, 2023
So much information at your fingertips! Terrific service and follow-up.
Thanks for the great review, we're always looking at the best ways to provide consumable information for our valued customers :) Our live chat team is always here if you need any further info or if you'd like to discuss features available to you!
Sept. 5, 2023
Smooth sales up front with all the right speak and shiny objects with promise of integrating the 4 apps involved in the upsell. The reality? Ridiculous onboarding experience and promised walk through phone call scheduled at one month interval for each app. Ridiculous.
Sept. 1, 2023
Great app, does exactly what we need. Great support on livechat for any issues.
Thank you for your great review :) We're happy that you were satisfied with our support and live chat system! We're always here for you 24/7 if you have any further questions or if you'd like to talk about our features :)
Aug. 30, 2023
very poor customer support when asking for a simple question, wont help without an upgrade, well Im no table to install it so definitely wont upgrade nothing!
Hi there, We are very sorry that you have had a negative experience with REVIEWS.io. We always aim to provide our customers with excellent support and as a gesture of goodwill, we have completed the widget installation for you. We hope that this has made the transition to REVIEWS.io easier for you. If you do have any further questions please jump back on live chat and our support team will be more than happy to assist. Kind regards Support REVIEWS.io
Aug. 25, 2023
We came from using a different platform for several years and their pricing model simply pushed us away. That's when we discovered Reviews.io and we were impressed about everything it has to offer. The UI is great and everything front-facing is easy to use. There were a few hiccups during the integration process but we are super grateful for Leila at Reviews.io for the guidance and support. Keep it up Reviews.io, we're looking forward to see all the cool things you'll bring in the future. ✨
Wow, thank you for your amazing review! We agree, Leila is a super-star here at REVIEWS.io! Welcome to our platform, we're so happy to have you here and we look forward to working together and what we can achieve in the future! Be sure to hop on our live chat if you have any questions or want to learn about any of our features, we'd be happy to discuss anything :) Once again, thank you for your great feedback! Here's to the future ✨
Aug. 24, 2023
Very helpful with the installs. Great review app, was with Yotpo before and recommend reviews.io !!!
Thank you so much for your review, glad to hear you're happy with your switch to REVIEWS.io. Appreciate your recommendation, if you ever need anything else - questions or just more info on a feature then our team is here for you! :)
Aug. 22, 2023
Tolles Produkt und grandioser Kundenservice. Sie haben uns sehr bei der Einrichtung geholfen. Vorher waren wir bei Trusted Shops und Reviews.io ist wirklich viel besser.
Vielen Dank für Ihre tolle Bewertung und schön das Sie bei REVIEWS.io sind :) Wir freuen uns zu hören, dass unser Team Sie bei der Einrichtung unterstützen konnte. Für weitere Fragen oder wenn Sie mehr über eine bestimmte Funktion erfahren möchten, stehen wir Ihnen jederzeit zur Verfügung!
Aug. 16, 2023
Works exactly how I wanted it to and really helpful customer service. Thanks Maddox and shoutout to Joe
Thank you for your amazing reviews and shoutouts for our super team members; Joe & Maddox! If you have any further questions or want to discuss any of our features, our team is always available to you!
Aug. 15, 2023
I've been using the App for a week now and I'm really impressed with the app and especially with the support! The onboarding process was super comfortable and even with more complicated questions, the support was always there to help me and did a really good job. The backend is very clear and easy to navigate. The integration with Shopify is easy and all widgets are visually very attractive. I also find the price-performance ratio very good compared to other providers, the costs are transparent and the scope of functions great. I am thrilled all around and recommend this app to anyone who wants to collect reviews on an independent platform.
Welcome to REVIEWS.io! We're so happy to have you here and look forward to working together :) Thank you for your amazing feedback on our platform, we'll continue to make our solution even better! If you have any further issues or questions, please let us know!
Aug. 15, 2023
I received incredible customer service from the REVIEWS.io tem when I needed help with installation. They were friendly and their dedication and expertise made the experience stress-free. I highly recommend their exceptional service. Thank you for your incredible support!
Wow! Thank you for your incredible review! Our team love to hear feedback like this as we strive to offer the best support ever. Once again, thank you for your super review and if you ever need any further support, you know where we are!
Aug. 12, 2023
The customer service was excellent. Shout out to Maddox, he was very helpful and have helped us with setting up and fixing any technical issues. The platform was very easy to set up and use.
We're glad you agree that Maddox is a star on our support team! If you need support or have any questions on our platform - our amazing support team is available 24/7. Once again, thanks for your great review :)
Aug. 10, 2023
Easily the worst customer service I've ever received for any product or service. There are lots of cool-sounding features but they're all buggy and don't work on even a basic level. I wasted countless hours going back and forth with customer support, to which they routinely ignored my questions and just spat out obtuse and unhelpful responses. I switched to Klaviyo Reviews and it has been incredible from the very beginning. Save yourself a ton of headaches and go with Klaviyo.
Hi there, I'm sorry to hear about your frustrating experience with our product and customer service. We take your feedback seriously and are continuously working to improve our customer support. We understand the importance of providing a smooth and efficient experience for our users, and we're committed to providing the best experience possible. If there is anything we can help you with in the future then please feel free to get in touch as we are always around and happy to assist. Kind regards Support REVIEWS.io