All reviews

Rating Breakdown

  • 5
    91% (640 ratings)
  • 4
    3% (21 ratings)
  • 3
    0% (3 ratings)
  • 2
    1% (4 ratings)
  • 1
    5% (36 ratings)

Reviews with Text

  • 99% (694)
Review RSS Feed Review RSS Feed

5 / 5 Share

Aug. 2, 2024

Super smooth onboarding experience with great support from Maddox. From signup, to review migration/import and being live and collecting reviews in only a couple of hours. They even helped us map product handles to SKUs as the export from our previous review app didn't include SKUs. Far superior widgets across the board.

Using app

1 day

Total reviews

2

Average rating

5.0

Developer Reply

Thank you so much for the wonderful review! We’re delighted to hear that your onboarding experience was smooth and that Maddox provided great support from start to finish. It’s fantastic to see you up and running, collecting reviews in just a few hours. We’re thrilled that you’re enjoying our widgets and are excited to be part of your continued growth. We’re here to support you every step of the way! Thanks again for choosing REVIEWS.io!

1 / 5 Share

July 29, 2024

Reviews.io is a scam

Store

Saturo

Using app

Almost 3 years

Total reviews

7

Average rating

4.4

Developer Reply

We are very sorry to hear how you feel about REVIEWS.io. We are aware of your ongoing issue and apologise for how long this is taking to resolve and we understand the impact this has on your business. This has been a high priority for our developers and they have been working on this for you. Our systems have been updated, however, Cloudflare is not updating. Unfortunately, this leaves us in a difficult spot as we have pushed all necessary updates on our side. We are hoping Cloudflare updates as soon as possible. As always, our team is available 20 hours each day 6 days a week to assist as best as they can. Please let us know if we can assist with anything else in the meantime. Again, we can only apologise for the delay on this issue. Kind regards Support REVIEWS.io

1 / 5 Share

July 17, 2024

First we are told we don't have an account - we have been with reviews.io for 6 years, and then we are told they can't help ...yet they can do what we need with a competitor Huh? HUH????

Using app

Over 5 years

Total reviews

8

Average rating

4.0

Developer Reply

I'm sorry to hear about your frustrations with the support you have received. We take your feedback seriously and are continuously working to improve our customer service. We focus highly on providing a smooth and efficient experience for all clients and we're committed to providing the best support possible. We have investigated this for you and can see that our success team have been in touch and resolved your issue. If there is anything we can help you with, please reach out as we are always around and happy to assist. Kind regards Support REVIEWS.io

5 / 5 Share

July 12, 2024

A lot of nice features. And the customer support is outstanding!!! THANKS!

Using app

Over 1 year

Total reviews

1

Average rating

5.0

Developer Reply

Thank you for the awesome review! We're so glad to hear that you're enjoying the features and that our customer support made a great impression. Your enthusiasm means a lot to us—THANK YOU! We’re here for you whenever you need us, and we appreciate your support!

1 / 5 Share

July 5, 2024

Horrible customer support. I reported the issue 11 days ago, and nothing has been solved. Their team is too lazy to do their job responsibly.

Using app

9 months

Total reviews

25

Average rating

3.9

Developer Reply

We sincerely apologize for the negative experience you've had. We understand your frustration and want to assure you that we are fully aware of your issue and are actively working to resolve it. Your case has been escalated to our T3 Team since our latest update, and they are experts in handling such matters. They are carefully reviewing your situation to ensure a thorough resolution. ​ Rest assured, once we hear back from our team, we will promptly reach out to you with an update. Thank you for your patience and understanding. We value your feedback and are committed to improving our services. ​ Kind regards, Support REVIEWS.io

4 / 5 Share

June 26, 2024

We are happy with reviews.io Once the automated reviews are set-up one can be sure that this topic is crossed of the list. The support is swift and helpful. Have used them a lot and never had a bad experience. Some of the features are not optimally efficient yet (like not being able to one-click sort the list of pending invitations for e.g. order numbers or invitation dates) but those are minor compared to having to do that all manually. So we recommend using reviews.io.

Using app

Over 1 year

Total reviews

3

Average rating

4.7

Developer Reply

Thank you for your great review! We’re delighted to hear that you’re happy with REVIEWS.io and that our support team has been swift and helpful. We appreciate your suggestions for improving the efficiency of handling pending invitations. Your feedback is invaluable and will be considered as we work on future updates. Thanks again for recommending us—we’re here if you need anything!

5 / 5 Share

June 21, 2025

I had an excellent experience with reviews.io! The support team is outstanding, especially Trilok, who provided exceptional assistance. Their service is top-notch, and they go above and beyond to help with any queries. Highly recommend! Five stars all the way!

Using app

Over 1 year

Total reviews

3

Average rating

5.0

Developer Reply

Thank you so much for your wonderful review! We're thrilled to hear that you had an excellent experience with REVIEWS.io. It’s fantastic to know that Trilok and our support team could provide you with the exceptional assistance you deserve. Your recommendation means the world to us. We’re here for you anytime—thanks again for the five stars!

5 / 5 Share

June 7, 2024

Great Customer support. One of the best apps out there.

Using app

About 2 years

Total reviews

2

Average rating

5.0

Developer Reply

Wow, thank you for the fantastic review! We're absolutely thrilled that you love our app and had such a great experience with our customer support. Knowing that you find value in what we offer makes our day! We’re here to keep supporting you every step of the way. Thanks again for choosing us—we’re excited to continue to develop our app & features to support clients like you!

5 / 5 Share

June 6, 2024

I'm extremely satisfied with the Reviews app. It’s incredibly useful for allowing customers to see others' opinions. We encountered a few issues, but Adam resolved them promptly and was very kind throughout the process. We are very pleased with his customer service and would definitely recommend Reviews.

Using app

Over 1 year

Total reviews

3

Average rating

5.0

Developer Reply

Thank you so much for the 5-star rating! We're thrilled to hear that you find our app incredibly useful! We're also glad to hear that Adam was able to promptly resolve any issues you encountered & that you were pleased with his customer service. Thank you for recommending us - your review means a lot to us!

1 / 5 Share

June 6, 2024

Incredible Bad Support. Was long Time Customer with many Shops. Never Ever Again.

Using app

About 1 month

Total reviews

2

Average rating

3.0

Developer Reply

Thank you so much for your feedback. We apologize that you did not feel you received a sufficient level of support from us. We do our utmost to ensure customer satisfaction. Unfortunately, I am unable to locate any records of your business on our platform here at REVIEWS.io. Our support team is available via live chat 21 hours a day to accommodate our global reach, ensuring we're on hand to help customers when they need it most. If you have any further questions, our team will be more than happy to assist via live chat. Kind regards, Support REVIEWS.io

4 / 5 Share

June 3, 2024

Good interface and customer service - not all AI. Templates easy to change for automatic reviews. Happy with the app

Using app

9 months

Total reviews

2

Average rating

4.5

Developer Reply

Thank you for your positive review! We’re glad to hear that you’re happy with the interface, customer service, and the ease of customizing templates for automatic reviews. We’re always striving for 5 stars—if there’s anything we can do to improve your experience even more, please let us know. We’re here to help! Thanks again for your feedback!

5 / 5 Share

May 31, 2024

great app, seamless integration and great support

Using app

About 1 year

Total reviews

1

Average rating

5.0

Developer Reply

Thank you for the wonderful review! We’re so glad to hear that you’re enjoying the app and that the integration was seamless. It’s also great to know our support team has been there for you. Your feedback means a lot to us! Thanks for choosing REVIEWS.io—we’re here whenever you need us!

5 / 5 Share

May 15, 2024

Great customisation options for widgets and excellent support. If your problem isn't covered in the support documentation, there is always someone on hand to help really quickly.

Using app

Over 3 years

Total reviews

3

Average rating

5.0

Developer Reply

Thank you for the fantastic 5-star review! We’re delighted to hear that you’re enjoying our customization options for widgets and that our support team has been able to assist you quickly when needed. Your satisfaction is our top priority, and it’s great to know that we’ve been able to meet your expectations. If you ever need further assistance, we’re always here to help! Thanks again for your kind words and support.

5 / 5 Share

May 15, 2024

Very good reviews platform for all thing D2C !

Store

ELEAT

Using app

Almost 2 years

Total reviews

7

Average rating

5.0

Developer Reply

Thank you for the great review! We're delighted to hear that you find our platform valuable for all things D2C. Your feedback is much appreciated, and we’re here to keep supporting your success! Thanks for choosing REVIEWS.io!

5 / 5 Share

May 10, 2024

Easy to set up, works fine and the support team is super helpful. Highly recommended!

Using app

3 months

Total reviews

3

Average rating

5.0

Developer Reply

Thank you for the great review! We’re so glad to hear that you found the setup easy and that everything is working smoothly. It’s wonderful to know our support team has been super helpful as well. Your recommendation means a lot to us! Thanks for choosing REVIEWS.io—we’re here whenever you need us!

5 / 5 Share

May 8, 2024

Great support team, I had the pleasure of dealing with Leila who was super helpful and solved my issues

Using app

4 months

Total reviews

3

Average rating

5.0

Developer Reply

Thank you for the fantastic review! We’re thrilled to hear that Leila provided you with such great support and was able to solve your issues. We’re proud of our team and glad to know they made a positive impact on your experience. If you ever need further assistance, don’t hesitate to reach out—we’re here to help!

5 / 5 Share

May 4, 2024

Used it in several stores by now and am fully convinced that this is by far the best review app there is. You might start with another but if things progress everyone I am in contact with switches to Reviews.io. Great support, superior product and fair pricing (from free for those who start and all the way to scaling companies).

Using app

About 1 month

Total reviews

3

Average rating

5.0

Developer Reply

Thank you for such an incredible review! We’re thrilled to hear that you’ve chosen REVIEWS.io for multiple stores and consider us the best review app out there. Your trust in our platform and feedback about our support, product quality, and pricing mean the world to us. It’s wonderful to know that as businesses grow, they find value in switching to reviews.io. We’re here to support you every step of the way, whether you're just starting out or scaling up. Thanks again for your continued trust and support!

1 / 5 Share

May 3, 2024

THEY OWN OUR REVIEWS! The worst thing is that if we want to export our reviews, we have to upgrade to the 90€ plan, which is insane. Customer support doesn't answer their emails, and chat is not available. It's one of the best review apps, but it's highly overpriced—I wouldn't switch to them if I hadn't already.

Using app

About 2 years

Total reviews

7

Average rating

3.9

5 / 5 Share

April 30, 2024

We love reviews.io they were extremely helpful in the onboarding process and respond to enquiries straight away. We have accumulated over 700 reviews on our products since launch 6 months or so ago which is amazing! Thanks guys!

Using app

8 months

Total reviews

3

Average rating

5.0

Developer Reply

Thank you so much for the lovely review! We’re thrilled to hear that you’ve had such a positive experience with REVIEWS.io, especially during the onboarding process. It’s fantastic to see that you’ve already accumulated over 700 reviews in just six months—what an achievement! We’re so glad we could be a part of your journey, and we’re here to support you every step of the way. Thanks for choosing us, and we’re excited to see your continued success!

5 / 5 Share

April 30, 2024

The team from REVIEWS.io is amazing. You can get in touch very easily and they help you super quick with your problem. thanks for that. Very good customer service.

Store

KRIOR

Using app

About 1 year

Total reviews

1

Average rating

5.0

Developer Reply

Thank you for the wonderful review! We're so glad to hear that you found our team amazing and that we could assist you quickly with your needs. Providing top-notch customer service is our priority, and it’s great to know we hit the mark. Thanks again for your kind words—we’re always here to help!