REVIEWS.io Product Reviews App
Capture product reviews, UGC & Q&A effortlessly
Rating
4.7
feedback
704
chart
#1,632
All reviews
Review RSS Feed
April 30, 2024
Edit: The team reached back out and offered to make an exception for me to upload my reviews. I was about to move forward, however the reviews from Fera need extensive formating because Fera does not include the order ID in their template at the time of writing this. (also the formating is only necessary if I would like my reviews validated on google.) I will not have the time to do this formating before relaunch so i will go with another app. However, review.io customer service has been great at resolving issues. And of all the review apps in terms of functionality, reviews.io continues to be one of the best if not the best. I reached out to support to inquire about uploading my genuine reviews from fera prior to my RElaunch. They told me that i have to finish my trial before they can help me upload my reviews. and i told them that i can not wait that long because the site is closed (hence the relaunch) and we have to TEST to make sure the mailchimp integrations work. I can't just wait 7-15 days to use the app. And if i'm uploading my reviews to your app wouldn't it make sense that i would likely stay after as a long term customer!!
Thank you for updating your review and sharing your experience in such detail. We’re glad we could assist you and appreciate your understanding of the situation with the review upload process. We know how important it is to get everything right before a relaunch, and we’re sorry that the formatting requirements posed a challenge. While we’re disappointed that we couldn’t be the perfect fit for this stage of your project, we’re truly grateful for your kind words about our customer service and the functionality of our platform. It means a lot to us that you consider REVIEWS.io one of the best review apps out there. If your needs change in the future or if there’s anything else we can assist with, please don’t hesitate to reach out. We’d love to support you again whenever the time is right.
April 19, 2024
Absolutely no customer service there. I uninstalled their app and there is still code on my website. After 3 days no respons at all on a question I've send. Pffff
Hi there, I'm sorry to hear about your frustrating experience with our product and customer service. We take your feedback seriously and are continuously working to improve our customer support. We understand the importance of providing a smooth and efficient experience for our users, and we're committed to providing the best experience possible. Our team has reached out and assist in resolving this issue, however, there has been no response as of yet. If there is anything we can help you with in the future then please feel free to get in touch as we are always around and happy to assist. Kind regards Support REVIEWS.io
April 18, 2024
April 14, 2024
We loved Reviews.io and have used them for years. No longer.. I'll be removing this app from all of our websites (12). They refuse to import the 670 VERIFIED reviews I had from an old website(s). However, they were perfectly fine adding and publishing Russian spam reviews. How their "trust standards" missed that I don't know.
April 3, 2024
We chose this app for our company reviews. We were surprised how many other modules the app offers. Maddox from the reviews.io team helped us incredibly with the installation in our store. And everything looks great. We highly recommend the app.
Thank you so much for your wonderful review! We’re delighted that you chose REVIEWS.io for your company and that you were pleasantly surprised by the additional modules we offer. It’s fantastic to hear that Maddox was able to assist you with the installation and that everything is looking great. Your recommendation means a lot to us. We’re here to support you every step of the way—thanks again for choosing REVIEWS.io!
March 28, 2024
This is one of the best reviews services we found, it looks great too. Support is very much on point, if a little slow.
Thank you for the fantastic 5-star review! We’re thrilled to hear that you find our service one of the best and that you’re happy with how it looks. We appreciate your feedback about our support being on point, and we apologize for any delays you experienced. We’re continuously working to improve our response times to ensure you get the assistance you need as quickly as possible. Thanks again for your support and valuable feedback—we’re here whenever you need us!
March 28, 2024
Die Plattform ist sehr individuell auf die eigenen Bedürfnisse anpassbar. Als Google Certified Partner haben die Bewertungen Einfluss auf unsere Sichtbarkeit bei Google und der Support unterstützt einen schnell und unkompliziert bei auftretenden Fragen und Problemen.
March 25, 2024
Excellent support! No matter what time of day I contact Reviews.io support for assistance, I get an almost instant response. I've dealt with four members of the support team over the past week and each of them is knowledgeable, friendly and polite.
We’re really glad to hear that our support team has been able to assist you quickly, no matter when you reach out. It’s wonderful to know that each person you’ve spoken with has been knowledgeable, friendly, and polite. Your kind words mean a lot to us, and we’re always here to help whenever you need it. Thanks again for choosing REVIEWS.io!
March 15, 2024
Ich verwende diese Reviewplattform bereits seit mehreren Jahren und bin rundum zufrieden. Der Kundensupport ist ausgesprochen hilfsbereit und die Funktionen sind sehr gut.
March 14, 2024
fantastic support and easy to use. I'm happy about next features, if i scale my little shop.
Thanks for your fantastic review! Little or big, our support will always remain the same! We love supporting all of our clients 🫶 Our live chat is always open if you need anything else!
March 13, 2024
The best reviews app out there. The customer service is fantastic too - Maddox, Daniel... all top class and really help make this a great business / app to use on your store. Highly recommended.
Maddox & Daniel are the dream team 🤝 if you ever need any support, our team is always here for you! 🫶
March 13, 2024
Got Maddox to help in the settings, super efficient, really great!
Thank you for your great review, our team is always here for you whenever you need it! 🌟
March 8, 2024
Thanks you Leila! Super helpful to walk me through how to set things up and answering my questions.
Leila is awesome! If you ever need anything else or want to discuss the platform - we're here for you! 🫶
March 7, 2024
I'm still testing it, but so far all the features i needed are in this app and the support is really fast and helpful!
Thank you for your review! If you ever need to discuss any of our features - our team is here for you! 🌟
March 4, 2024
Great support, so fast, very trustworthy. You can definitely rely on their support. It took me two days to solve a problem, but it only took them 15 minutes to solve it.
Thanks for the great review - I'm glad we could solve that for you! You can always come to us if you have any other issues! 🌟
March 1, 2024
NOT user-friendly at all! If you are trying to switch over from the Shopify Reviews system (which we've had in place for 6 years!) this company's system does NOT coordinate with the export file provided by Shopify to import your current stores reviews. When I attempted to follow the Reviews.io instructions for import, I was told by their associate that I would have to go through 6 years worth of reviews and manually make *each and every review* and line item workable to their system. Reviews.io might be fine if you are brand new company wishing to implement a review system to your store, but they definitely need to update their program and make their system work with Shopify if they want to gain customers who already have reviews on the Shopify platform.
Feb. 29, 2024
Great support! Maddox helped us figure out an issue with integration. Thanks a lot!
Thanks for your amazing review, so glad Maddox was able to assist you! If you ever need any support, you know where to go! Our chat is always open if you want to discuss anything! 🌟