Tilt Style™ review for REVIEWS.io Product Reviews
May 15, 2024
One of the few applications with a Polish language version on Shopify. Great support, responds quickly and is very helpful. EDIT: When I upgraded to a higher package, I was treated unprofessionally. Simple bug fixes take months. Also, after upgrading, I lost access to several features I had on the lower package. Think twice before you choose this company. EDIT2: After a few more weeks of waiting for the introduction of a couple of translations that are simply wrong in Polish and reminding the support about it, the chat function for reporting problems simply disappeared :) We were abandoned. I will add another update in some time. Greetings
Hi there, I'm sorry to hear about your frustrations with the product and customer support. We take your feedback seriously and are continuously working to improve our product features and the languages we support whilst trying to provide the most efficient customer service we can. We understand the importance of this issue and our development team has pushed a fix for this which should now be reflected on your site. Our team aims to provide excellent customer service and I am very sorry to hear you feel as though you were treated this way. The live chat service should be accessible within your dashboard at all times and our support teams are available 20 hours each day 6 days a week. Please let us know if you do need anything else at all and our team will be happy to assist the best they can. Kind regards Support REVIEWS.io
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