Rich Bundle Builder BYOB
The reviews for the Rich Bundle Builder BYOB app are overwhelmingly positive, with users praising its ease of use, flexibility, advanced customization options, and excellent customer support. Merchants appreciate the ability to create guided bundles with discounts for customers adding more products, making the buying experience smoother and more attractive. The app's AI features, responsiveness, and seamless integration with Shopify stores have been highlighted as key strengths. However, there was one negative review mentioning unprofessional behavior from the company when the app was uninstalled, which raised concerns about unsolicited critiques and interactions.
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We needed a guided bundle where customers could choose one product from each step. This app allowed us to create exactly that without developing a custom solution. We also like being able to offer better discounts as customers add more products. It has been a solid addition to our store.
Thank you for sharing this! We’re glad the guided bundle setup and tiered discounts are helping your store offer a smoother shopping experience. We appreciate you choosing our app for your store.
Really happy with Rich Bundle Builder BYOB. It’s easy to use, flexible, and the AI features make creating and customizing bundles much faster. Everything works smoothly on our store. Definitely recommended.
Thank you so much for the recommendation! We’re really happy to hear that the app is easy to use and that the AI features are helping you create and customize bundles faster. Your support means a lot to our team!
This app is so advanced, the level of customisation is amazing and the app is so cheap!! No complaints so far. Support is really fast too! Thanks so much :)
Thank you so much for your wonderful review! We're delighted to hear that you're enjoying the flexibility and customization Rich Bundle offers, and that you find it to be a great value. It's also great to know our support team has been able to assist you quickly whenever needed. Your feedback means a lot to us and motivates us to keep improving the app and providing the best possible experience. If you ever have any questions, suggestions, or need assistance, we're always here to help. Thank you for choosing Rich Bundle!
Rich Bundle Builder has been a wonderful asset to my business and my website....I had a great experience working with the team. Communication was clear throughout the project, and they invested significant time into improving my Shopify store and Bundle Builder. I knew bundles was where I wanted to go with my store, but needed help to get my website to flow right. They were responsive to feedback and worked hard to create a better overall customer experience. I appreciate their professionalism and support. Highly recommend this app!
Thank you for your thoughtful feedback. We're delighted to hear that Rich Bundle has been working seamlessly for your store. It was our pleasure to assist you with the setup, and we're glad our support helped make the process smooth and straightforward. Your recommendation means a great deal to us, and we're always here to help whenever you need assistance.
I installed this app to evaluate whether it would work for my Shopify store. It wasn't the right fit for my business, so I uninstalled it and moved on. That should have been the end of the interaction. Instead, the company visited my website without my request, sent me an unsolicited "redesign" that completely discarded my branding and logo, and criticized my website because I chose not to use their app. When I explained that the redesign wasn't aligned with my brand, their response was to tell me they saw "no evidence of design or development expertise" on my site. I find this behavior completely unprofessional. I installed a Shopify app, not a website design service, and I certainly didn't invite an unsolicited critique of my business or my brand. Businesses should be able to evaluate apps without worrying that uninstalling them will result in unsolicited criticism or disparaging comments about their website. I will also be reporting this interaction to Shopify.
We sincerely apologize for how this interaction made you feel. That was never our intention. You are absolutely right that installing and uninstalling a Shopify app should not result in unsolicited criticism or comments that feel personal toward your business, website, or brand. We understand your concern and take full responsibility for the way our communication came across. Our intention was only to say that if you ever wanted to redesign or improve your website, we would be able to help with that. Nothing more than that was intended. We did not mean to replace your branding, disregard your logo, or suggest that your existing brand direction was wrong. The quick AI-generated redesign was only shared as an example/reference, but we now understand that sending it without your request was inappropriate. We are truly sorry for that. We also apologize for the wording used in our follow-up message. It was not professional, and it does not reflect the standard of communication we want merchants to experience from us. We respect every business owner’s brand, creative direction, and decision to use or uninstall our app. This situation has been taken seriously, and we will use it as a learning point to improve our communication process going forward. Again, we sincerely apologize for the frustration caused. Since we have acknowledged the mistake and clarified that there was no intention to criticize or disrespect your business, we would respectfully request that you consider removing or updating the app comments related to this interaction. We fully respect your decision either way and appreciate the opportunity to respond professionally.
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