Rich Bundle Builder BYOB

We sincerely apologize for how this interaction made you feel. That was never our intention. You are absolutely right that installing and uninstalling a Shopify app should not result in unsolicited criticism or comments that feel personal toward your business, website, or brand. We understand your concern and take full responsibility for the way our communication came across. Our intention was only to say that if you ever wanted to redesign or improve your website, we would be able to help with that. Nothing more than that was intended. We did not mean to replace your branding, disregard your logo, or suggest that your existing brand direction was wrong. The quick AI-generated redesign was only shared as an example/reference, but we now understand that sending it without your request was inappropriate. We are truly sorry for that. We also apologize for the wording used in our follow-up message. It was not professional, and it does not reflect the standard of communication we want merchants to experience from us. We respect every business owner’s brand, creative direction, and decision to use or uninstall our app. This situation has been taken seriously, and we will use it as a learning point to improve our communication process going forward. Again, we sincerely apologize for the frustration caused. Since we have acknowledged the mistake and clarified that there was no intention to criticize or disrespect your business, we would respectfully request that you consider removing or updating the app comments related to this interaction. We fully respect your decision either way and appreciate the opportunity to respond professionally.