Rich Returns & Exchanges
Best Shopify Returns and Exchanges App
Rating
4.9
feedback
83
chart
#1,464
All reviews
Rating Breakdown
Review RSS Feed
July 21, 2023
The app's user-friendly interface makes the entire process seamless. From initiating a return request to tracking the status of my returns, everything is intuitive and straightforward. One of the standout features of RichReturns is the pre-filled return labels. It saves me so much time and effort, not having to manually fill out all the shipping details. Plus, the integration with major shipping carriers ensures that my returns are handled securely and efficiently. What's truly impressive is the promptness of their customer service. Whenever I encountered a query or needed assistance, the support team was quick to respond, and they resolved my issues with professionalism and care. Shoutout to Andrej. RichReturns is a game-changer for anyone who shops online frequently. It streamlines the returns process, offers excellent customer support, and provides valuable insights for better management. I couldn't be happier with this app, and I highly recommend it to all online shoppers out there!
Thank you so much for your 5 star rating! We really appreciate it, as it means a lot to us. We are so glad to hear that you had a great experience with RichReturns and that our user-friendly interface made the process seamless. Saving time with pre-filled return labels is a huge plus and glad to hear it's saving you time and effort! It is fantastic to know that you had a good experience with our customer service, and we are glad that Andrej was able to help you out. Thank you again for the review and if there's anything else we can help with, please let us know!
June 28, 2023
Andrej has been super speedy, helpful and personable with support needs. Overall we appreciate the features of this app and it allows us to manage large volume returns with ease.
First, thank you for being a valued user for over 11 months! Thank you so much for giving our returns app a 5-star rating. We are so glad to hear that Andrej has been speedy, helpful, and personable with your support needs. We appreciate your positive feedback on the features our app offers, and it's great to hear that it lets you manage large volume returns with ease.
June 23, 2023
We have used the Rich Returns for a couple of years.Set up was extremely easy and support is excellent.
First, thank you for being a long-time user of Rich Returns! Second, thank you for the review and glad you find the app easy-to-use and the support helpful. Please let us know if there's anything else we can help with.
June 6, 2023
Wonderful app, helped us a lot. Especially ultra-quick and efficient customer service (chat). Thanks Andrej ! Recommand.
Thank you for your fantastic 5-star review! We're thrilled to hear that Rich Returns is positively impacting your experience and you found our customer service, especially Andrej, quick and efficient. Your recommendation means a lot to us and fuels our drive to continually improve. Thanks again for your trust and support.
May 31, 2023
Very Nice app. For our purpose the best return app in the app store right now. What really stands out is the support. Thanks Andrej for your help whenever I contact you.
Thank you for your 5-star rating! We’re happy to hear that you’ve found Rich Returns to be the best return app and are especially grateful for the compliments on our customer service! Your support is appreciated. Thank you again!
May 23, 2023
Great ease of use, very available to connect with questions. Looks for solutions. My clients have been very happy with Rich Returns. Its intended growth path looks great!
Thank you for the 5-star rating! We really appreciate the kind words about our returns app and level of service. Your clients have been happy with Rich Returns, which makes us very proud. Thank you again for your great review!
May 22, 2023
RICH Returns is a simple yet effective returns solution that meets our every need. We would like to see some more customization options for the "internal" dashboard (i.e. updating columns, filtering returns, etc.). The support team is phenomenal, and always responds to queries in a timely manner. Would reccomend RICH to any customer-oriented teams.
Thank you so much for your 5 star review! We are truly grateful for your kind words and thrilled to hear that RICH Returns was able to meet your every need. We also appreciate your feedback/suggestions about the internal dashboard and the great support team. Thank you again!
May 12, 2023
Très bonne application pour les retours et les échanges. Ils sont à l’écoute de leurs clients et il nous réponde rapidement pour nos questions. Very good application for returns and exchanges. They listen to their customers and respond quickly to our questions.
Thank you so much for your 5 star rating! We are thrilled to hear that you have had a great experience with our returns and exchanges app. We appreciate that you recognize our high level of customer service!
May 12, 2023
I recently started using Rich Returns app for my e-commerce store. The setup was incredibly easy and I was able to get it up and running quickly. I especially appreciated the multilingual features. The return portal itself is well-designed, with plenty of branding options to help me maintain a consistent brand image. It's also easy to use, which I know my customers appreciate. Whenever I've needed assistance, the customer support team has been very responsive and helpful.
Thank you so much for your five star review! We are thrilled that you have been able to get the Rich Returns app up and running quickly with its easy setup and appreciate the fact that you took note of its multilingual features. We are also glad that you found the return portal to be well-designed and the customer support team to be responsive and helpful. Your kind words are much appreciated. If there's anything else we can help with, please let us know.
May 2, 2023
Support from Andrej has been superb in clearing up my confusion and queries.After researching a few return apps...no regrets going with Rich.
Thank you so much for your 5-star rating! We are so pleased to hear that your experience with our return app was great and that Andrej has been fantastic with his support in helping you clear up confusion and queries. It means a lot to us to hear how happy you are and we are glad you have no regrets going with us. Thank you again for your wonderful review!
April 26, 2023
We use this app for International returns/exchanges and it caters for our current needs perfectly. Recommended!
Thank you for your 5 star review! We are happy to hear that our app caters for your current needs perfectly and that you see the benefits of using it for international returns/exchanges. Thank you for your positive feedback! If there's anything else we can help with, please let us know.
Feb. 3, 2023
its super app i found difficulty in start but Andrej Janev help me alot to understand all the setting . Andrej you really help me a lot. Thankyou
Thank you for your 4 star review! We're thrilled to hear that Andrej helped you get started, and that you found our app to be super! We truly appreciate your kind words. If there's anything else we can help with, please let us know.
Feb. 3, 2023
The customer service is responsive to messages and provides helpful problem solving solutions. Thank you.
Jan. 26, 2023
Great app! They helped me changed something to suit my store better. Thanks! Easy to use as well!!!!!!
Jan. 13, 2023
5 stars for excellent customer service and willingness to go the extra mile to help you out. They are prompt and courteous and will help you troubleshoot. We have the pro plan, so there are only a few bells and whistles, but it does what we need, and we can't complain about that.
Jan. 10, 2023
The work done by Andrej on helping us complete the set up was fantastic. We are excited to see a change in how we do customer service.
Dec. 1, 2022
Très satisfaits de cette application pour la gestion et l'analyse de nos retours. Facile d'utilisation et support efficace
Nov. 17, 2022
This app has a lot of flexibility built in for varied business workflows. And if you need some customization, it'll allow you to create custom "rules." I love the flexibility and branding it offers. Plus, it's easy to use. Customer service is very responsive as well, which matters significantly in tech.
Nov. 8, 2022
Really good product. I had used it in the past and went over to Happy Returns as a PayPal customer and came back, RichReturns is more flexible and better for our business!
Nov. 3, 2022
J'utilise quotidiennement l'application pour gérer tous les retours et remboursement de notre boutique et jusqu'ici nous sommes satisfaits. Lorsque nous avons besoin d'un renseignement le support est très compréhensif et réactif. Nous apprécions donc de travailler avec Rich Returns.