Rich Returns & Exchanges
Best Shopify Returns and Exchanges App
Rating
4.9
feedback
92
chart
#2,286
All reviews
Rating Breakdown
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Feb. 3, 2023
its super app i found difficulty in start but Andrej Janev help me alot to understand all the setting . Andrej you really help me a lot. Thankyou
Thank you for your 4 star review! We're thrilled to hear that Andrej helped you get started, and that you found our app to be super! We truly appreciate your kind words. If there's anything else we can help with, please let us know.
Feb. 3, 2023
The customer service is responsive to messages and provides helpful problem solving solutions. Thank you.
Jan. 26, 2023
Great app! They helped me changed something to suit my store better. Thanks! Easy to use as well!!!!!!
Jan. 13, 2023
5 stars for excellent customer service and willingness to go the extra mile to help you out. They are prompt and courteous and will help you troubleshoot. We have the pro plan, so there are only a few bells and whistles, but it does what we need, and we can't complain about that.
Jan. 10, 2023
The work done by Andrej on helping us complete the set up was fantastic. We are excited to see a change in how we do customer service.
Dec. 1, 2022
Très satisfaits de cette application pour la gestion et l'analyse de nos retours. Facile d'utilisation et support efficace
Nov. 17, 2022
This app has a lot of flexibility built in for varied business workflows. And if you need some customization, it'll allow you to create custom "rules." I love the flexibility and branding it offers. Plus, it's easy to use. Customer service is very responsive as well, which matters significantly in tech.
Nov. 8, 2022
Really good product. I had used it in the past and went over to Happy Returns as a PayPal customer and came back, RichReturns is more flexible and better for our business!
Nov. 3, 2022
J'utilise quotidiennement l'application pour gérer tous les retours et remboursement de notre boutique et jusqu'ici nous sommes satisfaits. Lorsque nous avons besoin d'un renseignement le support est très compréhensif et réactif. Nous apprécions donc de travailler avec Rich Returns.
Oct. 27, 2022
Great app, really friendly to use and the price is really good compared to others on the market. Andrej's help from the customer team has been superb and accurate every time we need assistance with something. Thank you!
Oct. 20, 2022
The best returns system we have used so far on Shopify! The customer care is brilliant too! Thank you!
Oct. 18, 2022
Just started using the app after looking around for ages. Easy to install and great configuration options. Loving the customer focus and looking forward to launching for our clients! Thanks team!
Welcome to Rich Returns! We're glad that you're having a great start to enjoying our platform and the automated returns process! Let us know how else we can continue to help as you launch with your clients!
Oct. 18, 2022
We have been using Rich Returns for a couple weeks now and so far, so good! We are on the basic plan and while it does not accommodate exchanges, it does expedite the entire return process and makes refunds very simple! The support team has been very helpful and quick to respond which is great. We are hoping for a few updates to the app that will make Rich Returns even more competitive with larger, more popular return apps, but all in all this has been a great app to get our returns organized, in one place, and to expedite the process. Highly Recommend!
Welcome to Rich Returns! We're glad that you're having a great start to enjoying our platform and the automated returns process! Let us know how else we can continue to help.
Sept. 15, 2022
Support was really great in answering my questions before installation. I expect we will get a lot of great use in this app. I will update this review after we have used it for a longer period.
Sept. 7, 2022
Rich Returns provides a relatively quick and easy solution for small businesses. They allow for some customization options which are very helpful, but isn't as fully robust as a full ERP or Order Management System solution. The team is also super helpful and quick to reply when we encounter issues.
Aug. 8, 2022
The best app we found for returns. The customer portal and backend settings are very simple to use, professional-looking, and functional. Customer support is responsive, helpful, and kind. One feature I think would be nice to add is if we can set a % restocking fee, rather than a flat dollar amount.
Thank you for the note! We value our customers and will take your feedback like into consideration for our roadmap!
July 15, 2022
My whole experience with this app has been amazing. They were very quick to respond to any request and fast to implement resolutions. Definitely recommended.
We're glad that you're enjoying our platform and the automated returns process! We're building our platform along with our customers and feedback like yours helps us shape it into the product you're using each day.
July 3, 2022
Started to install but turned out immediately that they lie ab out the price. Its starting at 29 usd a month.
We're sorry to hear about your experience. Each time you install Rich Returns, you're prompted with the Pro Plan subscription because that lets our customers explore the platform by utilizing our most popular features. However, the Standard Plan is still available, and you can access it within your Dashboard if that's the Plan you intend on using. Feel free to let us know if we can assist you or help with your configuration process.
May 5, 2022
Great support, and simple functionality at a price point that works for us. Switched from Return Magic and sorted through a lot of other options before finding this one. Grateful. Thank you!