Rich Returns & Exchanges
Best Shopify Returns and Exchanges App
Rating
4.9
feedback
80
chart
#1,637
All reviews
Rating Breakdown
Review RSS Feed
Oct. 18, 2022
We have been using Rich Returns for a couple weeks now and so far, so good! We are on the basic plan and while it does not accommodate exchanges, it does expedite the entire return process and makes refunds very simple! The support team has been very helpful and quick to respond which is great. We are hoping for a few updates to the app that will make Rich Returns even more competitive with larger, more popular return apps, but all in all this has been a great app to get our returns organized, in one place, and to expedite the process. Highly Recommend!
Welcome to Rich Returns! We're glad that you're having a great start to enjoying our platform and the automated returns process! Let us know how else we can continue to help.
Sept. 15, 2022
Support was really great in answering my questions before installation. I expect we will get a lot of great use in this app. I will update this review after we have used it for a longer period.
Sept. 7, 2022
Rich Returns provides a relatively quick and easy solution for small businesses. They allow for some customization options which are very helpful, but isn't as fully robust as a full ERP or Order Management System solution. The team is also super helpful and quick to reply when we encounter issues.
Aug. 8, 2022
The best app we found for returns. The customer portal and backend settings are very simple to use, professional-looking, and functional. Customer support is responsive, helpful, and kind. One feature I think would be nice to add is if we can set a % restocking fee, rather than a flat dollar amount.
Thank you for the note! We value our customers and will take your feedback like into consideration for our roadmap!
July 15, 2022
My whole experience with this app has been amazing. They were very quick to respond to any request and fast to implement resolutions. Definitely recommended.
We're glad that you're enjoying our platform and the automated returns process! We're building our platform along with our customers and feedback like yours helps us shape it into the product you're using each day.
July 3, 2022
Started to install but turned out immediately that they lie ab out the price. Its starting at 29 usd a month.
We're sorry to hear about your experience. Each time you install Rich Returns, you're prompted with the Pro Plan subscription because that lets our customers explore the platform by utilizing our most popular features. However, the Standard Plan is still available, and you can access it within your Dashboard if that's the Plan you intend on using. Feel free to let us know if we can assist you or help with your configuration process.
May 5, 2022
Great support, and simple functionality at a price point that works for us. Switched from Return Magic and sorted through a lot of other options before finding this one. Grateful. Thank you!
Jan. 15, 2022
I downloaded about a dozen apps before finding this one. It's perfect for exactly what I needed and is priced reasonably
Jan. 6, 2022
La aplicación es útil y sencilla de usar, tanto para el administrador como para los clientes. Funciona perfecto para la gestión o retorno de productos. El soporte es ágil, rápido y eficiente.
Dec. 17, 2021
Great app for our return shipments. We can offer free returns from county's outside the EU to our warehouse within the EU because of Rich Returns. Special thanks to Andrej from support!
Dec. 1, 2021
The team over at Rich Returns is amazing. Super helpful and fast! The app has allowed us to make a very simple exchange platform for our customers. A+
Nov. 30, 2021
Rich returns is a good app, and Andrej has been incredibly helpful in troubleshooting any issues for us. W
Nov. 23, 2021
Rich returns has been helpful and support answers back \ which is the most important thing when installing an app on your precious store. Great for small businesses.
Oct. 28, 2021
Great app! The customer support has always been very quick and helpful. Rich Returns is very easy to use not only for us but also for our customers. We would recommend it!
Sept. 6, 2021
We have been using Rich Returns for just under 2 years and find the portal very efficient both for CS agents and our customers. The team has always been on hand to offer quick support and is receptive to optimisation and suggestions we have given!
Dec. 16, 2022
We had a small technical issue, Osmand was available on the chat right away to support us! Turns out we had a small settings issue that Osmand quickly helped us discover. This app works very well for us! The customer support is WONDERFUL!
Sept. 2, 2021
We finally found an app that would allow us to modify the process exactly as we need it. Customer support has also been quick and helpful.
Sept. 1, 2021
A good way for us to do return and also get customer return data that we can analyse to improve our products for the future. Their customer support team has been very helpful as well.
Aug. 27, 2021
Great app very helpful. But what really want to recommend it's the quickly and excellent customer service. Andre responded to my ticket very fast and very kindly, and Laura has been following up and she's so kind and so efficient. Congrats!!
Aug. 3, 2021
Good app. Suggested a change that would make things much better. They accepted the feedback, made the change and showed me how to utilize it. Great support from Laura.