Rich Returns & Exchanges

5 stars for excellent customer service and willingness to go the extra mile to help you out. They are prompt and courteous and will help you troubleshoot. We have the pro plan, so there are only a few bells and whistles, but it does what we need, and we can't complain about that.

The work done by Andrej on helping us complete the set up was fantastic. We are excited to see a change in how we do customer service.

Très satisfaits de cette application pour la gestion et l'analyse de nos retours. Facile d'utilisation et support efficace

This app has a lot of flexibility built in for varied business workflows. And if you need some customization, it'll allow you to create custom "rules." I love the flexibility and branding it offers. Plus, it's easy to use. Customer service is very responsive as well, which matters significantly in tech.

Really good product. I had used it in the past and went over to Happy Returns as a PayPal customer and came back, RichReturns is more flexible and better for our business!

J'utilise quotidiennement l'application pour gérer tous les retours et remboursement de notre boutique et jusqu'ici nous sommes satisfaits. Lorsque nous avons besoin d'un renseignement le support est très compréhensif et réactif. Nous apprécions donc de travailler avec Rich Returns.

Great app, really friendly to use and the price is really good compared to others on the market. Andrej's help from the customer team has been superb and accurate every time we need assistance with something. Thank you!

The best returns system we have used so far on Shopify! The customer care is brilliant too! Thank you!

Just started using the app after looking around for ages. Easy to install and great configuration options. Loving the customer focus and looking forward to launching for our clients! Thanks team!

We have been using Rich Returns for a couple weeks now and so far, so good! We are on the basic plan and while it does not accommodate exchanges, it does expedite the entire return process and makes refunds very simple! The support team has been very helpful and quick to respond which is great. We are hoping for a few updates to the app that will make Rich Returns even more competitive with larger, more popular return apps, but all in all this has been a great app to get our returns organized, in one place, and to expedite the process. Highly Recommend!

Support was really great in answering my questions before installation. I expect we will get a lot of great use in this app. I will update this review after we have used it for a longer period.

Rich Returns provides a relatively quick and easy solution for small businesses. They allow for some customization options which are very helpful, but isn't as fully robust as a full ERP or Order Management System solution. The team is also super helpful and quick to reply when we encounter issues.

The best app we found for returns. The customer portal and backend settings are very simple to use, professional-looking, and functional. Customer support is responsive, helpful, and kind. One feature I think would be nice to add is if we can set a % restocking fee, rather than a flat dollar amount.

My whole experience with this app has been amazing. They were very quick to respond to any request and fast to implement resolutions. Definitely recommended.

Great support, and simple functionality at a price point that works for us. Switched from Return Magic and sorted through a lot of other options before finding this one. Grateful. Thank you!

I downloaded about a dozen apps before finding this one. It's perfect for exactly what I needed and is priced reasonably

Rich Returns has been super helpful, and their support team actually responds—which is huge when you're adding an app to your store. It's been a great tool, especially for a business like ours.

Great app! The customer support has always been very quick and helpful. Rich Returns is very easy to use not only for us but also for our customers. We would recommend it!

We have been using Rich Returns for just under 2 years and find the portal very efficient both for CS agents and our customers. The team has always been on hand to offer quick support and is receptive to optimisation and suggestions we have given!

We had a small technical issue, Osmand was available on the chat right away to support us! Turns out we had a small settings issue that Osmand quickly helped us discover. This app works very well for us! The customer support is WONDERFUL!