Rating
4.6
feedback
45
chart
#4,788
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
2%
-
Less than a day
4%
-
Less than a month
7%
-
Less than a year
56%
-
More than a year
31%
Reviews Summary
The reviews for the Riskified Shopify App are mixed, with both positive and negative feedback from users. Positive aspects highlighted include the app's effectiveness in detecting potentially fraudulent orders, quick order approvals, and excellent customer service. Users appreciate the peace of mind the app provides in preventing chargebacks and saving time. However, some users have expressed dissatisfaction with the sudden change in pricing model, account deactivation without warning, and difficulties in communication with the company. There are concerns about denied claims and lack of coverage for chargebacks, leading to distrust in the company's services. Overall, while many users find Riskified to be a valuable tool for fraud protection and order processing, others have faced challenges and issues with the app.
Highlights
Review RSS Feed
All reviews
July 5, 2016
After more than a year as a customer, we find out that our account has been deactivated without warning so they could change the pricing model, no longer offering a "pay-per-use" service but requiring a minimum monthly fee of $200 instead. How is it that current blog resources on their live site, advertised pricing information provided through the Shopify app store, and app reviews as recently as 2 weeks ago all still promote this 'no-longer-supported' pricing plan? Albeit we are a very small customer for them (only sending the few orders per quarter that we are pretty confident are fraudulent as a last step before canceling/refunding them)...it's disappointing that we've continued to receive bi-monthly emails from Riskified about their services and industry updates, yet they would fail to mention in any form of communication to us these changes in pricing, and also forget to notify us that we are no longer their customer. How did we find out about the deactivation? Attempted to submit an order for review and found the password has been changed and can't be reset. So they need more money for their services -- we get it. The new pricing plan might even make sense for us after some consideration, but the implementation (account deactivation?!) was poorly thought through and not a good indicator of what we can expect as a customer moving forward. Anybody else experiencing this recently? This is an unexpected bummer.
June 29, 2016
So far I have had no problems with this application. When an order is placed I can see if it is suspicious immediately. I would recommend to others.
May 7, 2016
Satisfied. I've been using them for over two years. Two fraudulent orders, on two different occasions, slipped through their filters; they returned the chargeback + fees immediately without any questions. MK FragranceOriginal.com
May 4, 2016
Riskified took the guessing game out of orders that could be potentially fraudulent. Since installing Riskified we've been able to get an answer for most orders within 1 hour or so and once the order is approved we're able to ship out the package. Definitely recommend the Riskified App to any businesses on the Shopify platform! Randy Elles Brand Director www.firststopboardbarn.com
May 4, 2016
Great App! We have been working with the Riskified team for more than a year. Not once have they let us down. They always offer 5 star service. Fast reliable and supportive. We really dont know, how many times we would be in trouble, if we weren't using Riskified, to avoid all those fraud attempts that regularly hit luxury online stores. And for all those who wonder, yes they will cover you if and when things go wrong.! GIANNOPOULOS.GR
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