Riskified

Dec. 21, 2015

This app is a must for all serious web stores. It provides a great deal of piece of mind when processing orders that have been approved by Riskified, removing the risk associated with selling online. Lately the only issue we have faced is the new policy of Riskified that requires orders taken over phone and entered into Shopify draft orders to be double verified by sending the customer an email from Riskified. The customers are required to find the email, click on a button that opens up the browser and then click on another button to confirm the order. These extra steps are tedious and sometimes hard to explain to our customers why they must go through all these steps before their order can be processed. It is very inconvenient for our customers. This is especially inconvenient to repeat customers. If Riskified can come up with a easier solution to this or go back to how draft orders were being processed before than I would surely give them 5 stars