Neo Tec USA review for Rivo Loyalty Rewards Referrals
Jan. 20, 2023
UPDATE: Foreshadowing------Ask yourself why 90% of reviews mention customer service team---- Really thought this might be a cool little app. Well, what happened on day three when I got back to it, is popups that one cannot X out of trying to force you into a paid version, Really you pressure money far before any testing can happen? I mentioned in my original review below how I was put off by EVERY review mentioning tech support. Well that is part of the scam. They push you to support and request a review 5 minutes after you install app, before things go bad. So you have no idea of what is to come. And that is a HARD PUSH/shakedown for money. Before one has time to test etc...This is seriously a slick scammy model. Brilliant hustle... Granted I am angry about wasting the time jacking with this, but at the same time I'm now hip to a new to me modern susbscription scam....I hope this saves someone some time or pushes the company to fix their model. Original review below---- Gave 4 stars as I am not fully up to speed on it all, but I'll give 5 start to Abbie from support for helping out... Very impressive. Although I will say one thing, as I read the reviews, it almost scared me off that everyone seems to have to chat with support. Which is not because it is problematic as an app, but because they encourage you to chat as a new user. So don't let that scare you off. This app looks like it has great potential, and has actually re-invigorated me to make my shopify site better, more engaging. Thank you Abbie.
Hi Neo Tech team! James here from the Rivo. Firstly, thank you for your candid feedback, and I'm so sorry about your experience with the app and our team so far. I can see you chatted with a few members of our support team, and yes you're right we definitely do ask for feedback about the app to our merchants after support conversations. By no means is this ever obligatory, and the choice is entirely up to you to leave feedback. As you've probably realized, many of the core features in the app are free. But some of the features we do charge a monthly subscription price for, and you can trial them 100% free as well for as long as you need. Reading back on the chat history, you inquired about trying some of these features out, and our team offered you an extended trial for those features. I think the confusion arose from when we misunderstood your request, and it looks like you were instead having trouble with something displaying incorrectly on your dashboard. I'm so sorry for our misunderstanding there. This issue has been resolved now, and I'm more than happy to offer you an free extended 45 day trial to resolve this mixup if that's something you're interested in to try out those features! I've reached out over email with a link to that to help make things right. Thanks again for your feedback, and please let me know if there's anything else I can do to help. Cheers, James
