Rivo: Loyalty Program, Rewards
Retain customers with loyalty, rewards, referrals & accounts
Rating
4.8
feedback
1,348
chart
#638
All reviews
Review RSS Feed
May 6, 2026
Keveny provided exceptional support and truly went above and beyond to help me set up my referral campaign. He took the time to walk me through everything step by step, making sure I understood how it all works and that it was set up properly. His patience, attention to detail, and willingness to help made the whole process smooth and stress-free. It’s rare to get this level of support — really appreciate it. Thanks again, Keveny!
May 1, 2026
Arianne at Rivo support is very responsive and thorough - really appreciated her assistance!
April 30, 2026
It was easy to set up my loyalty and referral programs in the app. I faced some issues that were solved quickly and efficiently by the support team. Until now, I am very satisfied with the results.
April 30, 2026
Arianne was so patient with helping me with setting up the banner on my website, she paid attention to details, understood my frustration, delivered exactly what i asked for and beyond. If not for her, i was ready to uninstall the app again. Thank you Arianne to your special help.
April 24, 2026
April 15, 2026
still finding the app useful, works flawless. and whenever we need assitance, support team is there, thanks Arianne and others.
April 1, 2026
March 31, 2026
Friendly and responsive Customer support team
Thanks so much! We’re glad you found our support friendly and responsive—always here to help whenever you need us! - Kevin & Rivo Team
March 27, 2026
fault and errors on every click, the page cannot be saved if making any changes, loading forever.
March 24, 2026
Easy to use and the customer service has been very helpful! Arianne has been very patient and understanding with everything!
So glad to hear that! Thanks for the kind words—happy we could help and always here if you need anything! - Kevin & Rivo Team
March 16, 2026
Generally speaking their help desk has been fairly responsive, but I am having a major issue with syncing past data, and am hearing nothing back. I am a Shopify Plus member, and therefore there are certain aspects of their app that are not available to me - including syncing past data, so I have to rely on their team. I am getting no updates, no ETA on when it will be done, nothing. Very frustrating.
Feb. 9, 2026
overall its very good product and customer service is excellent in my experience.
Thank you so much for the kind feedback. We’re thrilled to hear you’re enjoying the product and support. If you ever need anything, our team is always here and happy to help 😊 - Kevin & Rivo Team
Feb. 8, 2026
Great app, Abbie is an amazing assistant!
Thank you so much! We’re glad you’re enjoying the app and had a great experience with our support — really appreciate it 🙌 - Kevin & Rivo Team
Jan. 27, 2026
Jan. 13, 2026
The website keeps crashing; making even small changes requires constant attempts because the website always crashing!
Jan. 8, 2026
It did not take long for their customer service to respond back via chat so we appreciate them responding promptly. Excellent service!
We're thrilled to hear our customer service responded promptly via chat and provided excellent service—it truly motivates the team every day. Your kind words mean the world to us! - Kevin & Rivo Team
Jan. 7, 2026
Great customer service
We're absolutely thrilled to hear that our customer service made such a positive impression—it truly motivates the team every day. Your kind words mean the world to us! - Kevin & Rivo Team
Jan. 6, 2026
Jan. 2, 2026