Rivo: Loyalty Program, Rewards

The Rivo team is responsive and helpful when issues arise. It is sometimes difficult to get the "chat with support" option to work, but I find that emailing them directly is still effective. Overall, I think the app itself is fairly intuitive and easy to use, as well.

La he desinstalado (como marcan las normas de Shopify) y siguen cobrándome. ¿Esto es una estafa?

We've been enjoying Rivo and it's been a great tool for engaging and retaining customers. I did have a few issues with customer support initially, but the team reached out directly, addressed my concerns, and made everything right. I really appreciate their responsiveness and willingness to resolve the situation.

Amazing customer support!

App is incredibly buggy and their support teams are misleading as is their options for how discounts are calculated. The "minimum cart value" redemption is reviewing the total for the specific discounted item in the cart, instead of the value of the ENTIRE cart as is logical. So if you want to allow a customer to redeem a free item, but only if their cart value is over a certain threshold, it calculates the threshold based on the total value for of the free item sku in the cart. What's worse is they promised a fix for weeks and then decided they didn't want to fix it.

Keveny was super patient and helped us resolved a few complicated issues really fast. The overall experience with the Rivo team has been really amazing so far.

Keveny was able to assist me with an issue regarding my "guest" customers, explaining why some were not in the tier of membership and others were. They were prompt in answering questions and replying to my outreach. Thanks!!

Pete assisted to answer my questions on the birthday point benefits. Great help and clarifications

THEY JUST DON'T RESPOND TO MY EMAILS FOR SUPPORT. I ONLY RECEIVED 2 SCRIPTED EMAILS IN THE BEGGINING AND NO RESPONSE SINCE THEN 2 WEEKS LATER. I TRIED TO FOLLOW UP BUT NO REPLY.

great app!!!

Support is quick and they do a good job answering questions and problem solving.

Responsive and profesional support. Thank you for your help!

Really great customer support experience overall. The team was responsive, helpful, and willing to take the time to clarify my questions around plan features and setup. Abbie in particular was very kind, professional, and solution-oriented throughout the conversation. I appreciated how thoughtful and understanding she was while helping me navigate everything. Definitely left feeling supported as a customer!

I'm just about to switch to Rivo, and a question came up this morning. I hopped onto chat and, with Abbie's help, had my answer in a few minutes. She was friendly, knowledgeable, and very helpful. Great to get answers so easily!

Bad support availability. I am paying for the plan that says '24/7' human support,' and it has happened twice now that there is no one there, and I get an automated message saying the team will be back in a few hours.

"Excellent app and outstanding support! I was stuck with a saving issue in my admin panel for over a day, and Keveny jumped into the chat and fixed the backend perfectly. He was professional, fast, and very helpful. 5 stars for Keveny and the Rivo team!"

helpful response

Very happy with Rivo! The setup process was simple, and the team was extremely helpful with getting everything configured correctly. The app is easy to navigate and integrates smoothly with our store. Support has been quick, professional, and very responsive throughout the setup process.