Rivo: Loyalty Program, Rewards
The reviews for the Rivo app showcase a mix of positive and negative feedback. On the positive side, customers appreciate the responsive and helpful customer support team, with specific mentions of team members like Keveny, Abbie, Arianne, and Pete for their exceptional assistance. Users find the app intuitive, easy to use, and effective for engaging and retaining customers. The setup process is praised for being simple, and the integration with Shopify stores is seamless. However, there are negative comments regarding technical issues such as bugs, errors, and difficulties in getting timely responses from the support team. Some users mention issues with features like referral links not displaying correctly, loyalty landing page customization problems, and challenges with syncing past data. Additionally, there are complaints about the high cost of the app and lack of effectiveness in certain functionalities.
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Refused to help me with excluding tiktok shop orders that have nothing to do with rewards. Salesman did not care about my business and offered zero help. Will be going back to Smile.io who personally assisted in removing our Tiktok shop orders from the monthly bill.
Didn't get it why user inter face got meme John Travolta, can't edit or using any more. I couldn't contact any supporter either.
Great customer service! A special thank you to Keveny for the quick and patient help with the integration and setup. We moved our loyalty program to Rivo, imported our customers' points and connected it with Klaviyo, and support was there whenever we had questions. Clean, flexible app that fits our brand well. Highly recommended!
The Rivo team is responsive and helpful when issues arise. It is sometimes difficult to get the "chat with support" option to work, but I find that emailing them directly is still effective. Overall, I think the app itself is fairly intuitive and easy to use, as well.
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