Rivo: Loyalty Program, Rewards
The reviews for the Rivo app are mostly positive, with users praising the customer support team for being responsive, helpful, and patient. Many users highlighted specific team members like Keveny, Abbie, Arianne, and others for their exceptional assistance in resolving issues and providing guidance. The app itself is described as easy to set up and use, with features that help engage and retain customers effectively. However, there are some negative reviews mentioning issues with the app being buggy, lack of responsiveness from the support team, and challenges with specific functionalities like discount calculations and syncing past data. Overall, the positive feedback focuses on the excellent customer service and user-friendly nature of the app, while the negative feedback points out areas for improvement such as technical issues and communication gaps.
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We've been enjoying Rivo and it's been a great tool for engaging and retaining customers. I did have a few issues with customer support initially, but the team reached out directly, addressed my concerns, and made everything right. I really appreciate their responsiveness and willingness to resolve the situation.
App is incredibly buggy and their support teams are misleading as is their options for how discounts are calculated. The "minimum cart value" redemption is reviewing the total for the specific discounted item in the cart, instead of the value of the ENTIRE cart as is logical. So if you want to allow a customer to redeem a free item, but only if their cart value is over a certain threshold, it calculates the threshold based on the total value for of the free item sku in the cart. What's worse is they promised a fix for weeks and then decided they didn't want to fix it.
Keveny was super patient and helped us resolved a few complicated issues really fast. The overall experience with the Rivo team has been really amazing so far.
Keveny was able to assist me with an issue regarding my "guest" customers, explaining why some were not in the tier of membership and others were. They were prompt in answering questions and replying to my outreach. Thanks!!
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