Rivo: Loyalty Program, Rewards
The reviews for the Rivo app showcase a mix of positive and negative feedback. On the positive side, customers appreciate the responsive and helpful customer support team, with specific mentions of team members like Keveny, Abbie, Arianne, and Pete for their exceptional assistance. Users find the app intuitive, easy to use, and effective for engaging and retaining customers. The setup process is praised for being simple, and the integration with Shopify stores is seamless. However, there are negative comments regarding technical issues such as bugs, errors, and difficulties in getting timely responses from the support team. Some users mention issues with features like referral links not displaying correctly, loyalty landing page customization problems, and challenges with syncing past data. Additionally, there are complaints about the high cost of the app and lack of effectiveness in certain functionalities.
Review RSS feed
The Rivo team is responsive and helpful when issues arise. It is sometimes difficult to get the "chat with support" option to work, but I find that emailing them directly is still effective. Overall, I think the app itself is fairly intuitive and easy to use, as well.
La he desinstalado (como marcan las normas de Shopify) y siguen cobrándome. ¿Esto es una estafa?
We've been enjoying Rivo and it's been a great tool for engaging and retaining customers. I did have a few issues with customer support initially, but the team reached out directly, addressed my concerns, and made everything right. I really appreciate their responsiveness and willingness to resolve the situation.
Sign up to receive AppNavigator updates
Find out when we add keyword-monitoring, review RSS feeds and more.