Rivo: Loyalty Program, Rewards
Retain customers with loyalty, rewards, referrals & accounts
Rating
4.8
feedback
1,348
chart
#638
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
7%
-
Less than a day
26%
-
Less than a month
28%
-
Less than a year
31%
-
More than a year
9%
Reviews Summary
The reviews for this Shopify App are mostly positive, highlighting the excellent customer service provided by the support team, with specific mentions of team members like Arianne, Abbie, and Paul. Users appreciate the quick responses, helpful guidance, and patience exhibited by the support staff. The app itself is praised for being easy to use and having useful features. However, there are some negative reviews mentioning issues with the app's functionality, such as errors, difficulties in syncing past data, and lack of responsiveness from the support team in certain cases. Some users also expressed concerns about billing and onboarding experiences.
Highlights
Review RSS Feed
All reviews
May 6, 2026
Keveny provided exceptional support and truly went above and beyond to help me set up my referral campaign. He took the time to walk me through everything step by step, making sure I understood how it all works and that it was set up properly. His patience, attention to detail, and willingness to help made the whole process smooth and stress-free. It’s rare to get this level of support — really appreciate it. Thanks again, Keveny!
May 1, 2026
Arianne at Rivo support is very responsive and thorough - really appreciated her assistance!
April 30, 2026
It was easy to set up my loyalty and referral programs in the app. I faced some issues that were solved quickly and efficiently by the support team. Until now, I am very satisfied with the results.
April 30, 2026
Arianne was so patient with helping me with setting up the banner on my website, she paid attention to details, understood my frustration, delivered exactly what i asked for and beyond. If not for her, i was ready to uninstall the app again. Thank you Arianne to your special help.
April 24, 2026
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