Rivo Loyalty Rewards Referrals
Rivo: Best Shopify Loyalty App for 2024
Rating
4.9
feedback
2,523
chart
#414
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
3%
-
Less than a day
11%
-
Less than a month
20%
-
Less than a year
48%
-
More than a year
18%
Reviews Summary
The Shopify App has received overwhelmingly positive reviews regarding its customer support. Users have praised the support team, particularly mentioning individuals like Arianne, Jel, Abbie, and Pete for their exceptional assistance and going above and beyond to resolve issues. Customers appreciate the quick responses, helpful guidance, and friendly approach of the support team. The app itself is also commended for being intuitive, customizable, and offering a wide range of features that enhance the functionality of Shopify stores. However, there are a few negative reviews highlighting issues such as confusion in setting up the app, deceptive sales practices, and concerns about leftover items on the site after uninstalling the app.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
March 20, 2025
I'm still trying out all of the features of Rivo but so far I've been impressed. I had a few questions during onboarding and setup, and Pete from support was able to hop on immediately and answer any questions. Looking forward to exploring the app more!
March 19, 2025
Customer service has been great - Bryan was very helpful in sorting out an issue and giving advice.
March 19, 2025
The customer service team is very helpful and patiently answers all questions with great care. At the same time, I really like their system, as it provides well-structured and excellent member benefits.
Thank you for the wonderful feedback! We're so happy to hear our team could assist you and that you like our system and member benefits. We’re here whenever you need help! - Kevin & Rivo Team
March 18, 2025
Pete was very helpful. I am just just starting to use this app. Very easy to set up. Can't wait to see how this impact my customers.
Thank you for the great feedback! We're so glad to hear the setup was easy for you. We're excited to see how the app will benefit your customers – feel free to reach out if you need any assistance! - Kevin & Rivo Team
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