Rivo: Loyalty Program, Rewards
The reviews for the Rivo app highlight exceptional customer support, ease of setup, and helpful features. Customers praise specific support agents like Abbie, Arianne, and Keveny for their responsiveness, patience, and problem-solving skills. The app is described as user-friendly, with a simple setup process and seamless integration with online stores. However, some users have faced issues with support availability, technical glitches, and billing discrepancies, leading to frustration and a lack of trust in the app. Overall, positive themes include excellent customer service, quick problem resolution, and valuable features, while negative themes revolve around support responsiveness and technical issues.
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Support is quick and they do a good job answering questions and problem solving.
Responsive and profesional support. Thank you for your help!
Really great customer support experience overall. The team was responsive, helpful, and willing to take the time to clarify my questions around plan features and setup. Abbie in particular was very kind, professional, and solution-oriented throughout the conversation. I appreciated how thoughtful and understanding she was while helping me navigate everything. Definitely left feeling supported as a customer!
I'm just about to switch to Rivo, and a question came up this morning. I hopped onto chat and, with Abbie's help, had my answer in a few minutes. She was friendly, knowledgeable, and very helpful. Great to get answers so easily!
Bad support availability. I am paying for the plan that says '24/7' human support,' and it has happened twice now that there is no one there, and I get an automated message saying the team will be back in a few hours.
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