Rivo: Loyalty Program, Rewards

The reviews are overwhelmingly positive about the app’s customer support, ease of setup, and overall usefulness for loyalty and referral programs. Many merchants praise specific support agents by name, describing them as patient, responsive, knowledgeable, and willing to go above and beyond to solve setup, integration, and configuration issues. Users also frequently mention that the app is intuitive, flexible, integrates well with tools like Klaviyo and POS systems, and helps them engage and retain customers effectively. The negative reviews focus on support reliability, billing concerns, bugs, and limitations in the app’s out-of-the-box functionality. Some merchants report slow or missing responses despite promises of 24/7 support, while others describe unresolved technical issues, confusing UI behavior, crashes, and glitches when saving changes or configuring discounts. A few reviews also raise serious complaints about unexpected charges after uninstalling, difficulty getting refunds, and the need for custom CSS or higher-tier plans to fix basic design and functionality issues. Overall, the app is well-liked when it works and when support is available, but frustrations arise when merchants encounter technical problems or billing/support gaps.