Rivo: Loyalty Program, Rewards
The reviews for the Shopify App are overwhelmingly positive, with customers praising the excellent customer support provided by the team. Many users highlighted the quick response times, professionalism, and helpfulness of the support staff, particularly mentioning individuals like Abbie, Keveny, and Arianne. Customers appreciated the ease of setup, the responsiveness of the support team during the onboarding process, and the app's features for loyalty programs and referrals. However, there were a few negative reviews that mentioned issues with support availability, technical glitches, and billing problems that led to frustration and a lack of trust in the app.
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Support is quick and they do a good job answering questions and problem solving.
Responsive and profesional support. Thank you for your help!
Really great customer support experience overall. The team was responsive, helpful, and willing to take the time to clarify my questions around plan features and setup. Abbie in particular was very kind, professional, and solution-oriented throughout the conversation. I appreciated how thoughtful and understanding she was while helping me navigate everything. Definitely left feeling supported as a customer!
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