Rivo: Loyalty Program, Rewards
The reviews for the Rivo app are a mix of positive and negative feedback. Many users praise the app for its ease of use, helpful features, and excellent customer support. Positive themes include quick response times from the support team, patient and knowledgeable support agents like Keveny, Arianne, and Abbie, and the app's ability to engage and retain customers effectively. On the other hand, negative themes include issues with app functionality, such as bugs, misleading options for discounts, and difficulties in setting up certain features. Some users also expressed frustration with the lack of timely responses from the support team and unresolved technical issues.
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The Rivo team is responsive and helpful when issues arise. It is sometimes difficult to get the "chat with support" option to work, but I find that emailing them directly is still effective. Overall, I think the app itself is fairly intuitive and easy to use, as well.
La he desinstalado (como marcan las normas de Shopify) y siguen cobrándome. ¿Esto es una estafa?
We've been enjoying Rivo and it's been a great tool for engaging and retaining customers. I did have a few issues with customer support initially, but the team reached out directly, addressed my concerns, and made everything right. I really appreciate their responsiveness and willingness to resolve the situation.
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