Rivo: Loyalty Program, Rewards
Rivo: Best Shopify Loyalty App for 2025
Rating
4.8
feedback
1,417
chart
#584
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
7%
-
Less than a day
27%
-
Less than a month
28%
-
Less than a year
30%
-
More than a year
7%
Reviews Summary
The reviews for the Shopify App are overwhelmingly positive, highlighting the exceptional customer support provided by team members like Arianne, Abbie, Paul, Bryan, and Jel. Users appreciate the ease of use, important features, and customization options offered by the app. The support team is praised for being quick, patient, knowledgeable, and going above and beyond to assist users with setup and troubleshooting. However, there are a few negative reviews mentioning issues with billing, slow response times, and confusion regarding usage fees.
Highlights
Review RSS Feed
All reviews
Nov. 13, 2025
So far I'm finding it hard to get in contact with their support team. Their app says 24/7 customer support. I find I can only get a response late in the evening, which makes the migration hard when unable to get a response from customer support.
Nov. 11, 2025
It’s very expensive and has no effect. I want to request a refund, but it’s not loading.
Nov. 5, 2025
She was very quick and solved my problem.
Thank you so much! 😊 We're thrilled our team solved your issue quickly. Your kind words made our day—always here whenever you need us! 🌟 - Kevin & Rivo Team
Nov. 3, 2025
We encountered an issue preventing integration with Klaviyo, which proved challenging to resolve. The problem was escalated to Rivo's engineers for troubleshooting. After concerted efforts from the entire team, we finally resolved this integration issue.
Store
FitVilleUK
Using app
Over 1 year
Thank you for your patience and kind words! 🙏 We're so glad our team resolved the Klaviyo integration. Your success is our priority—always here to help! 🌟 - Kevin & Rivo Team
Oct. 23, 2025
Arianne was very helpful and broke down the information I needed.
Thank you for the kind words! 😊 We're thrilled our team was helpful and made the info clear. Always here to assist—thanks for choosing us! - Kevin & Rivo Team
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