Rivo: Loyalty & Referrals for Shopify

Rivo: Loyalty & Referrals

Rivo: Best Shopify Loyalty App for 2023

Developer
View on App Store

Rating

4.9

feedback

1,961

Reviews

chart

#828

Shopify

Reviews Over Time

App Ranking

Time spent using app

  • Less than an hour
    2%
  • Less than a day
    12%
  • Less than a month
    19%
  • Less than a year
    51%
  • More than a year
    11%

Reviews Summary

The reviews for the Rivo app are overwhelmingly positive, highlighting the exceptional customer support provided by the team. Users appreciate the quick responses, helpful suggestions, and efficient assistance they receive when interacting with the customer service representatives, such as Jel, Abbie, Arianne, Mica, and Paul. The app itself is praised for being user-friendly, offering great features at a fair price, and seamlessly integrating into online stores. Customers mention that the app has helped them increase sales, improve customer loyalty, and enhance their overall business operations. However, there are a few negative reviews mentioning issues with subscription cancellations and tracking of sales.

Highlights

Exceptional customer support and quick responses
User-friendly app with great features
Positive impact on sales and customer loyalty
Issues with subscription cancellations
Complaints about tracking of sales

Rating Breakdown

  • 5
    96% (1,877 ratings)
  • 4
    3% (59 ratings)
  • 3
    1% (13 ratings)
  • 2
    0% (4 ratings)
  • 1
    0% (7 ratings)
Review RSS Feed Review RSS Feed

All reviews

5 / 5 Share

April 11, 2024

Been using another app from this company and now got to try out this loyalty thing. CS team is great as usual and Pete is very helpful.

Using app

--

Total reviews

2

Average rating

5.0

Developer Reply

Thanks for sticking with us and trying our new loyalty app! We're thrilled to hear our customer service team continues to be a great help. 😊 - Kevin & Rivo Team

5 / 5 Share

April 10, 2024

Customer service is great. I do not have plenty of experience with the loyalty program yet but up to this point everything seems good and intuitive.

Using app

--

Total reviews

1

Average rating

5.0

Developer Reply

Thanks for sharing! We're happy to hear you're enjoying our service. Looking forward to impressing you more as you explore the loyalty program! 😊 - Kevin & Rivo Team

5 / 5 Share

April 9, 2024

Amazing customer service! Super helpful

Using app

--

Total reviews

2

Average rating

5.0

Developer Reply

So glad to hear you had a great experience with our customer service! Thanks for the kind words. 😊 - Kevin & Rivo Team

5 / 5 Share

April 9, 2024

Easy to use and set up, helpful support and it looks great on my website! I would recommend it!

Using app

About 2 months

Total reviews

1

Average rating

5.0

Developer Reply

Thanks for the glowing review! Thrilled you found our app easy and love how it looks. Your recommendation means a lot to us! 🌟 - Kevin & Rivo Team

5 / 5 Share

April 8, 2024

Simple to use, yet flexible and very responsive customer service.

Using app

6 days

Total reviews

1

Average rating

5.0

Developer Reply

Thrilled to hear you're enjoying the simplicity and flexibility! Your kind words about our customer service truly made our day. Thanks a bunch! - Kevin & Rivo Team

All reviews

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