Rivo: Loyalty Program, Rewards
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So the app was quite complicated to navigate to install. Things were not in obvious logical places like where to change text etc. There were lots of curves and roundabouts but I got there thanks to the help of Mica who was fantastic about helping me even when I asked really obvious questions. She was prompt in getting back to me and very professional. That's def the type of person you need to reward on great customer service. It's what it's all about in the end.
Hey Cheeky Bum team! Thank you so much for your feedback. I read through your chat history and wanted to touch on your feedback here. We're making some major improvements to User Experience in the app next quarter and wanted to thank you for your feedback. And I'm sorry our app made it difficult to find what you were looking for! User Experience is one thing we keep front of mind when designing and developing any feature at Rivo this is another reminder that we need to continue to focus our efforts there. More than happy to jump on a zoom call and go through a UX interview with you to help improve our app. Let me know if you want me to take us up on that: [email protected]. Cheers, James
The app appears to do most things trouble-free. If I subscribed then I would expect refunded transactions to automatically remove points however this is a manual process that people need to be aware of.
Hi r3pro team, This is James here, Head of Merchant Success at Rivo. Thanks for chatting in to our support team and for your candid app store feedback. Just wanted to add some color here – I can completely understand for large companies how important it is to have this feature. Auto refunding points and rewards is one of the features our team is working on for the future roadmap. So right now, we currently have 3 ways to adjust points, which are outlined in this doc below - https://loyalty-docs.rivo.io/en/article/adjusting-customers-points-balances-ctl846/ Although this doesn't solve your problem right away of the auto adjustment, we will keep you up to date as soon as we release this - I've added your vote to this feature request as well so you'll get a notification once we release it! Cheers, James
I think this app looks great, though nobody has used it as yet so I can't really comment on what it's like. The support, when accessed, however, was top notch.
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