Rivo Loyalty Rewards Referrals
Rivo: Best Shopify Loyalty App for 2024
Rating
4.9
feedback
2,529
chart
#424
All reviews
Rating Breakdown
Review RSS Feed
April 3, 2025
Brayan a été d'une grande aide! bon support réactif.
Merci pour votre retour ! Nous sommes ravis que notre assistance vous ait été utile. N'hésitez pas à nous contacter à tout moment : nous sommes toujours là pour vous aider ! - Kevin et l'équipe Rivo
March 12, 2025
March 3, 2025
Customer Support is great!
Thank you for the feedback! We're so glad to hear that you're happy with our customer support. If you need anything else, don't hesitate to reach out! 😊 - Kevin & Rivo Team
Feb. 9, 2025
New to the app but it is great so far. Easy to integrate and I'm excited to offer this program to my clients. My only confusion is that under Ways to Earn there are items listed, some say Upgrade to Unlock but the ones that do not say that are still not usable. Doesn't make sense. Customer service is absolutely amazing. Very genuine, helpful support. Thanks Pete!
We're thrilled you're excited to offer the program to your clients. Regarding the "Upgrade to Unlock" items, it sounds like there might be some features that require an upgrade to be fully functional. Our support team can definitely clarify any confusion you have! We’re so glad to hear you had a positive experience with our customer service – we’re always here to help! - Kevin & Rivo Team
Feb. 2, 2025
It is a clear application that makes it easier to find everything. In the process, it also came with a widget that was removed with Pete's help, thanks for that Pete. I love the fact that you can send at 6am (CET) in the morning and still have a reply within 5 minutes.
Thank you for the great review! We’re so glad the app’s clarity and quick support have made a difference for you. We’re always here to provide fast assistance, no matter the time – your satisfaction is our priority! - Kevin & Rivo Team
Jan. 27, 2025
I’m new to these apps so it wasn’t the easiest to set up for me but Arianne was super helpful and made it really easy to change the settings I needed to alter. Happy so far!
Using app
17 days
Total reviews
2
Average rating
4.5
Thanks for sharing your experience! We're so glad our team could make the setup easier for you. Don’t hesitate to reach out if you need any more help – we’re here to make things smooth! - Kevin & Rivo Team
Jan. 20, 2025
Works well to serve a purpose, Abbie was very helpful through a troubleshooting process.
Thanks for the feedback! We're glad to hear it served its purpose and that our support was helpful during troubleshooting. If you need anything else, just let us know! 😊 - Kevin & Rivo Team
Jan. 6, 2025
Jel from the support team is very kind and helpfull
Thank you for your kind words! We're so glad our support team was able to help. We're here anytime you need us! 😊 - Kevin & Rivo Team
Nov. 22, 2024
Five star support (thanks Pete), but the app is exprensive.
Thank you for the five-star review for our support team! We understand your concerns about the cost and are always looking for ways to deliver great value. - Kevin & Rivo Team
Nov. 21, 2024
Apart from the fact that its an awesome app, I must commend the swift assistance I got from their customer service. I spoke to Paul and was really amazed by his non- robotic and here to help you nature! Great work Paul and Team. Appreciate your support immensely.
Thank you for such a wonderful review! We're delighted about your positive experience with our support team. Your appreciation truly motivates us! - Kevin & Rivo Team
Oct. 28, 2024
Pete was very nice and answered my questions quickly. As for the app itself, it's pretty easy to understand with the tutorials and video help included. My only complaint is that the free version feels skimpy. You don't even get to give birthday rewards on the free version. However it is just enough to get a rewards program started and I can still offer a decent amount of ways for customers to earn rewards. Considering the nice support this app has, I still think its a good one to grow with my shop.
Thanks for your honest feedback! We're glad you find the app easy to use and appreciate our support. We're always looking to improve, so your input on the free version is invaluable. 😊 - Kevin & Rivo Team
Oct. 3, 2024
Until now I'm having a good experience. Abbie help me out with my query and showed herself proactive doing more than I asked. I appreciate the help, and your customer care, Abbie! #ThankYou!
So glad to hear you're having a good experience! We always aim to go the extra mile. Thanks for your kind words! #YoureWelcome 😊 - Kevin & Rivo Team
Sept. 27, 2024
4/5 so far, as I am yet to onboard customers. However, the customer support was fantastic.
Thanks for the great rating and feedback on our customer support! We hope you continue to have a fantastic experience as you onboard customers. 😊 - Kevin & Rivo Team
Sept. 12, 2024
My experience with Jel's customer service has been very pleasant. The communication is super fast and friendly. It's not just a simple chatbot, as is often the case. They also address special cases and actively seek solutions. I'm currently in a testing phase and hope that the product is just as good as the support.
Thanks for sharing your experience! We're glad you're enjoying our personalized support. We're here to help as you continue testing. 😊 - Kevin & Rivo Team
June 27, 2024
great customer service
Thank you for your feedback! We're glad you had a positive experience with our customer service. Let us know if there's anything else we can improve! - Kevin & Rivo Team
May 21, 2024
Arianne from the chat was amazing and very helpful thank you so much for all your help!!
Thanks for the feedback! We're glad our chat support could assist you. If there's anything else we can do to improve your experience, just let us know! - Kevin & Rivo Team
March 28, 2024
Has the features I need at a fair price. Good responsive support as well.
Thanks for your feedback! We're glad you're finding what you need with us. Excited to impress you further as you continue! 😊 - Kevin & Rivo Team
Feb. 25, 2024
The interaction with the customer support was very helpful.
Kevin here from Rivo! Thank you so much for leaving a review - I noticed you gave us 4 stars on the app - just wondering how we can improve your experience with the app from our support team? 🙂 We'd love to hear it! 💓