Rivo: Loyalty Program, Rewards
Rivo: Best Shopify Loyalty App for 2025
Rating
4.8
feedback
1,404
chart
#786
All reviews
Review RSS Feed
Dec. 3, 2025
Rivo has been great so far, they've assisted with any issues I've had in reasonable times! Abbie et al have provided phenomenal assistance throughout our time with Rivo!
Aug. 13, 2025
Pretty seamless app - and it looks great! Customer support is excellent (thanks Arianne!) Two suggestions for improvement - 1) create an easier toggle between the app and Shopify admin and 2) add a Refer a Friend box to the landing page!
Thanks for the great feedback! We're thrilled you love the app and our support. 😊 Your ideas for a smoother toggle and a "Refer a Friend" box are noted and shared with our team. Always here to help! - Kevin & Rivo Team
June 17, 2025
Great customer service, super user-friendly compared to other loyalty apps. Gives you a sense of peace of mind before launching. I love the fact that they have a separate loyalty management page.
Thrilled you’re loving our user-friendly loyalty app and separate management page! 😊 Thanks for the shoutout to our great customer service—we’re here to keep that peace of mind going! - Kevin & Rivo Team
May 15, 2025
Recently installed the app so cannot say yet that it works 100% smoothly as need more data but want to say the customer service - Bryan in particular - was very helpful and took me through all my questions. So overall, a very good start !
Great to hear you’re off to a strong start with the app! Thanks for the shoutout—our customer service team’s thrilled to have guided you through your questions. Keep us posted as you gather more data! 😊 - Kevin & Rivo Team
May 3, 2025
The app works well (free program). Support is always helpful. Maybe it's just our customers but not many are becoming members. I'll try some emails and hope for the best.
Glad the free app works well and our support shines! Sorry to hear about low member sign-ups—email campaigns are a great idea. Best of luck, and we’re here for your Shopify growth! - Kevin & Rivo Team
April 29, 2025
I would absolutely recommend this app to others! It does take some getting used to, while it is user-friendly, it can still be a bit confusing. But the customer support is top notch and you cannot beat the price! I am very happy with mu decision to switch to Rivo!
Thrilled you’d recommend Rivo! Glad you find it user-friendly, and our top-notch support helped with the learning curve. Thanks for switching—can’t beat that price! - Kevin & Rivo Team
April 3, 2025
Brayan a été d'une grande aide! bon support réactif.
Merci pour votre retour ! Nous sommes ravis que notre assistance vous ait été utile. N'hésitez pas à nous contacter à tout moment : nous sommes toujours là pour vous aider ! - Kevin et l'équipe Rivo
March 12, 2025
March 3, 2025
Customer Support is great!
Thank you for the feedback! We're so glad to hear that you're happy with our customer support. If you need anything else, don't hesitate to reach out! 😊 - Kevin & Rivo Team
Feb. 9, 2025
New to the app but it is great so far. Easy to integrate and I'm excited to offer this program to my clients. My only confusion is that under Ways to Earn there are items listed, some say Upgrade to Unlock but the ones that do not say that are still not usable. Doesn't make sense. Customer service is absolutely amazing. Very genuine, helpful support. Thanks Pete!
We're thrilled you're excited to offer the program to your clients. Regarding the "Upgrade to Unlock" items, it sounds like there might be some features that require an upgrade to be fully functional. Our support team can definitely clarify any confusion you have! We’re so glad to hear you had a positive experience with our customer service – we’re always here to help! - Kevin & Rivo Team
Feb. 2, 2025
It is a clear application that makes it easier to find everything. In the process, it also came with a widget that was removed with Pete's help, thanks for that Pete. I love the fact that you can send at 6am (CET) in the morning and still have a reply within 5 minutes.
Thank you for the great review! We’re so glad the app’s clarity and quick support have made a difference for you. We’re always here to provide fast assistance, no matter the time – your satisfaction is our priority! - Kevin & Rivo Team
Jan. 27, 2025
I’m new to these apps so it wasn’t the easiest to set up for me but Arianne was super helpful and made it really easy to change the settings I needed to alter. Happy so far!
Using app
17 days
Total reviews
2
Average rating
4.5
Thanks for sharing your experience! We're so glad our team could make the setup easier for you. Don’t hesitate to reach out if you need any more help – we’re here to make things smooth! - Kevin & Rivo Team
Jan. 20, 2025
Works well to serve a purpose, Abbie was very helpful through a troubleshooting process.
Thanks for the feedback! We're glad to hear it served its purpose and that our support was helpful during troubleshooting. If you need anything else, just let us know! 😊 - Kevin & Rivo Team
Jan. 6, 2025
Jel from the support team is very kind and helpfull
Thank you for your kind words! We're so glad our support team was able to help. We're here anytime you need us! 😊 - Kevin & Rivo Team
Nov. 22, 2024
Five star support (thanks Pete), but the app is exprensive.
Thank you for the five-star review for our support team! We understand your concerns about the cost and are always looking for ways to deliver great value. - Kevin & Rivo Team
Sept. 27, 2024
4/5 so far, as I am yet to onboard customers. However, the customer support was fantastic.
Thanks for the great rating and feedback on our customer support! We hope you continue to have a fantastic experience as you onboard customers. 😊 - Kevin & Rivo Team
Sept. 12, 2024
My experience with Jel's customer service has been very pleasant. The communication is super fast and friendly. It's not just a simple chatbot, as is often the case. They also address special cases and actively seek solutions. I'm currently in a testing phase and hope that the product is just as good as the support.
Thanks for sharing your experience! We're glad you're enjoying our personalized support. We're here to help as you continue testing. 😊 - Kevin & Rivo Team
Aug. 15, 2024
May 21, 2024
Arianne from the chat was amazing and very helpful thank you so much for all your help!!
Thanks for the feedback! We're glad our chat support could assist you. If there's anything else we can do to improve your experience, just let us know! - Kevin & Rivo Team