Rivo: Loyalty Program, Rewards
Rivo: Best Shopify Loyalty App for 2025
Rating
4.8
feedback
1,404
chart
#786
All reviews
Review RSS Feed
Aug. 21, 2025
Adrianne was extremely helpful. We had a lot of questions and she took the time to explain thoroughly and helped guide us where we needed to go.
Thank you for the kind review! We're so glad our support was helpful, patiently answering your questions and guiding you. 😊 Your feedback means a lot, and we're here for you! - Kevin & Rivo Team
Aug. 14, 2025
app works well, support is top-notch
Thanks for the great feedback! Thrilled you love the app and find our support top-notch. 😊 We're always here for you! - Kevin & Rivo Team
Aug. 13, 2025
Wonderful customer service, always so helpful with anything we needed!
Thank you for the lovely feedback! We're so glad our customer service team could be there for all your needs. 😊 Always here to help! - Kevin & Rivo Team
Aug. 13, 2025
Pretty seamless app - and it looks great! Customer support is excellent (thanks Arianne!) Two suggestions for improvement - 1) create an easier toggle between the app and Shopify admin and 2) add a Refer a Friend box to the landing page!
Thanks for the great feedback! We're thrilled you love the app and our support. 😊 Your ideas for a smoother toggle and a "Refer a Friend" box are noted and shared with our team. Always here to help! - Kevin & Rivo Team
Aug. 12, 2025
Great program and Arianna was very helpful!
Thank you for the awesome feedback! We're thrilled you love the program and found our support helpful. 😊 Always here for you whenever you need us! - Kevin & Rivo Team
Aug. 12, 2025
Très réactif et a l'écoute, réponds toujours précisément aux questions. Merci beaucoup !
Merci pour votre excellent retour ! Nous sommes ravis d'apprendre que notre équipe a été réactive, attentive et précise dans ses réponses à vos questions. Vos gentils mots nous touchent vraiment beaucoup ! 😊 Nous sommes toujours là pour vous aider ! - Kevin et l'équipe Rivo
Aug. 11, 2025
It works as advertised and their customer service person, Arianna, was amazing in helping me with everything I needed to get my site looking correct after a theme update. Super easy and hassle free.
Thank you for the fantastic review! We're so glad the app works as promised and that our customer service team made your theme update experience easy and hassle-free. Your kind words truly brighten our day! 😊 We're here for you anytime. - Kevin & Rivo Team
July 31, 2025
So far the experience is not awesome. The app itself seems great, BUT, we migrated all of our data (including customers and old orders) over to the app and it’s included those in our usage. Note: none of the features on our app are yet enabled and I have zero usage on it for the last 90 days. I received a bill for nearly $500 over a week ago and still no refund. I received another bill today for $187 and zero response from support. I am not thrilled about this. Their response is sluggish, sometimes taking a couple of days to respond. I actually really want to use this app because it looks like it will do everything I want (and the reviews on it are excellent), however this first experience with it has left me with little trust that I will get the support I need. EDIT July 31: I received a response immediately and a refund. HOWEVER I have received two more bills from Rivo for "usage fees" and my Rivo app is not even active. There are now nearly $400 more in charges on my account and I'm not using this app. I have emailed twice again with no response. Sadly as much as I want to use this app, I feel like something really hinky is going on and I do not trust Rivo. Once I am refunded I will be uninstalling and searching elsewhere. Super bummed because there are so many awesome reviews here.
Hey there, Stuart here; Founder & CEO at Rivo. So sorry to hear about the billing issues happening. We'll get a full refund issued to you asap. Cheers Stuart
July 17, 2025
Love this app! It is exactly what I needed for my referral and loyalty program. It has a lot of customizability and features that I can utilize! Abbie from customer support has been so so helpful and I bug her with so many questions, but she always gets back to me and solves my problems. Great app, would definitely recommend
Thrilled you love RIVO's referral and loyalty features! Thanks for the kind words about our customizable options and stellar support. We’re here for all your questions—keep rocking it! - Kevin & Rivo Team
July 8, 2025
Paul was AMAZING to work with! He went above + beyond, spent many hours helping achieve what needed to be done. Thank you so much for all of your help, truly appreciate it!
Wow, thank you for the glowing review! 😊 We're thrilled our support team went above and beyond, spending hours to get everything just right for you. Your appreciation means the world—always here to help! - Kevin & Rivo Team
July 6, 2025
We’re new to the Rivo platform, and our experience so far has been excellent. Arianne was incredibly helpful in answering all our questions and guiding us through the setup. The app itself is amazing—by far one of the best we’ve used. Huge thanks to Arianne for her outstanding support!
Thrilled to hear you’re loving Rivo as new users! 😊 Huge thanks for the shoutout—glad our support team was incredibly helpful with setup and answered all your questions. We’re stoked you find the app amazing and one of the best! Always here for you! - Kevin & Rivo Team
July 5, 2025
The app was a bit hard to navigate at first but it gets easier the more you use it. Bryan was super fast to answer in the chat support when we could not get the tiers to work, but he guided us through it and now it works just as expected!
So glad you're getting the hang of the app! 😊 Thanks for the shoutout—thrilled our support team was super fast and guided you through the tiers to get everything working perfectly. We're here for you anytime! - Kevin & Rivo Team
July 4, 2025
Fast and helpful support, solved the problem in 5 minutes, love to see it!
Woohoo, love that our support team solved your problem in just 5 minutes! 😊 Thanks for the awesome feedback—we’re always here to help! - Kevin & Rivo Team
July 3, 2025
So glad I decided to go with Rivo. I was having a few issues setting it all up so I emailed them. Arianne responded back promptly and fixed both of the issues fast. One of the best customer service experiences I have had. Arianne went above and beyond. I also like all the options that Rivo offers.
Thrilled you’re loving Rivo! 😊 Huge thanks for the shoutout—glad our support team responded promptly, fixed your issues fast, and gave you a top-notch customer service experience. We’re stoked you’re enjoying all the options Rivo offers! Always here for you! - Kevin & Rivo Team
June 30, 2025
Arianne was amazing, she worked with me fr a while and she end up building the landing page for me!
Wow, that’s awesome! Huge shoutout to our amazing team member for going above and beyond to build your landing page! 😊 We’re here for you anytime! - Kevin & Rivo Team
June 30, 2025
We don't yet have enough experience of the application to give our full opinion, but the support team is incredible – special thanks to Arianne for her kindness, professionalism, and amazing help.
Thanks for the kind words about our support team! We're thrilled to hear about the kindness, professionalism, and amazing help you received. 😊 We're here for you as you explore the app! - Kevin & Rivo Team