Rivo: Loyalty Program, Rewards

Arianne at Rivo support is very responsive and thorough - really appreciated her assistance!

It was easy to set up my loyalty and referral programs in the app. I faced some issues that were solved quickly and efficiently by the support team. Until now, I am very satisfied with the results.

Arianne was so patient with helping me with setting up the banner on my website, she paid attention to details, understood my frustration, delivered exactly what i asked for and beyond. If not for her, i was ready to uninstall the app again. Thank you Arianne to your special help.

Appreciate the support

They were very helpful!

still finding the app useful, works flawless. and whenever we need assitance, support team is there, thanks Arianne and others.

Friendly and responsive Customer support team

fault and errors on every click, the page cannot be saved if making any changes, loading forever.

Easy to use and the customer service has been very helpful! Arianne has been very patient and understanding with everything!

Generally speaking their help desk has been fairly responsive, but I am having a major issue with syncing past data, and am hearing nothing back. I am a Shopify Plus member, and therefore there are certain aspects of their app that are not available to me - including syncing past data, so I have to rely on their team. I am getting no updates, no ETA on when it will be done, nothing. Very frustrating.

overall its very good product and customer service is excellent in my experience.

Great app, Abbie is an amazing assistant!

The website keeps crashing; making even small changes requires constant attempts because the website always crashing!

It did not take long for their customer service to respond back via chat so we appreciate them responding promptly. Excellent service!

Great customer service