Rivo: Loyalty Program, Rewards

Support is quick and they do a good job answering questions and problem solving.

Responsive and profesional support. Thank you for your help!

Really great customer support experience overall. The team was responsive, helpful, and willing to take the time to clarify my questions around plan features and setup. Abbie in particular was very kind, professional, and solution-oriented throughout the conversation. I appreciated how thoughtful and understanding she was while helping me navigate everything. Definitely left feeling supported as a customer!

I'm just about to switch to Rivo, and a question came up this morning. I hopped onto chat and, with Abbie's help, had my answer in a few minutes. She was friendly, knowledgeable, and very helpful. Great to get answers so easily!

Bad support availability. I am paying for the plan that says '24/7' human support,' and it has happened twice now that there is no one there, and I get an automated message saying the team will be back in a few hours.

helpful response

Very happy with Rivo! The setup process was simple, and the team was extremely helpful with getting everything configured correctly. The app is easy to navigate and integrates smoothly with our store. Support has been quick, professional, and very responsive throughout the setup process.

Great app! Arianne is a phenomenal customer service agent and went above & beyond for taking care of our store. 100% recommend, and if you get to chat with Arianne, you're in great hands.

I got so much help immediately, in addition to other recommendations, once I began the process to integrate Rivo to my boutique. Arianne was extremely helpful!

Great customer service and super easy to set up! Highly recommend if you would like to reward your customers.

Support it's been super helpful when getting familiar with the app for the first time

Thanks Abbie!

Working with Abbie at Rivo was fast, easy and simple which I appreciated. The Rivo system has made it easy for the company I work for to have a loyalty program for the customers, which we appreciate so much!

Easy set up- and Keveny on customer service is amazing!!

We've been using Rivo for about 5 years and it's been pretty great. It's easy to setup, easy to explain, and implements nicely into our POS and online store.

A useful plugin, and the customer service is very patient.

Keveny provided exceptional support and truly went above and beyond to help me set up my referral campaign. He took the time to walk me through everything step by step, making sure I understood how it all works and that it was set up properly. His patience, attention to detail, and willingness to help made the whole process smooth and stress-free. It’s rare to get this level of support — really appreciate it. Thanks again, Keveny!