All reviews

Rating Breakdown

  • 5
    96% (2,326 ratings)
  • 4
    3% (71 ratings)
  • 3
    1% (13 ratings)
  • 2
    0% (3 ratings)
  • 1
    1% (13 ratings)
Review RSS Feed Review RSS Feed

5 / 5 Share

Jan. 2, 2025

The support is fabulous. Even with the free tier, they would treat you with all the help they can provide. I interacted with Abbie and she was very considerate and helped me a lot.

Store

Jeengar

Using app

--

Total reviews

1

Average rating

5.0

5 / 5 Share

Jan. 2, 2025

The app is easy to use and great technical support provided by Dan.

Using app

--

Total reviews

2

Average rating

5.0

Developer Reply

Thank you for the great review! We're glad you find the app easy to use and appreciate the support we provide. We're here anytime you need us! 😊 - Kevin & Rivo Team

5 / 5 Share

Jan. 1, 2025

Store

AMDMG

Using app

1 day

Total reviews

1

Average rating

5.0

5 / 5 Share

Jan. 1, 2025

Using app

About 22 hours

Total reviews

1

Average rating

5.0

5 / 5 Share

Dec. 31, 2024

Excellent customer service. The app looks very user friendly to set up aswell.

Using app

About 6 hours

Total reviews

1

Average rating

5.0

Developer Reply

Thank you! We're so glad you found both the customer service and the app easy to use. 😊 - Kevin & Rivo Team

5 / 5 Share

Dec. 30, 2024

Pete was extremely helpful and the plugin works immediately upon installation. Very easy setup and a pleasure to work with.

Using app

9 days

Total reviews

1

Average rating

5.0

Developer Reply

Thanks for the great review! We're thrilled the setup was easy and that you had a positive experience. Happy to help anytime! 😊 - Kevin & Rivo Team

5 / 5 Share

Dec. 30, 2024

Our clients have really enjoyed earning rewards when shopping with us. Arianne was very helpful when I reached out to inquire about why some accounts were not earning their points and it was very quickly fixed! I was very impressed with their quick response and helping me change my settings. Highly Recommend

Using app

3 months

Total reviews

3

Average rating

5.0

Developer Reply

Awesome! Thank you for sharing your experience. Your satisfaction is our top priority, and we're here to help anytime. Thanks for recommending us! 😊 - Kevin & Rivo Team

5 / 5 Share

Dec. 29, 2024

I had an amazing experience with Rivo's customer service! Abbie went above and beyond to assist me and made the entire process so smooth. She was not only knowledgeable but also incredibly patient and kind, ensuring all my questions were answered. Her exceptional support truly stood out and made me feel valued as a customer. Thank you, Abbie, for your outstanding help—I highly recommend Rivo!

Using app

--

Total reviews

3

Average rating

4.7

Developer Reply

We're overjoyed to hear about your positive experience! Thanks for the wonderful review and for recommending Rivo. We truly appreciate it! 😊 - Kevin & Rivo Team

5 / 5 Share

Dec. 29, 2024

Arianne is the best, extremely quick response times and will have you sorted in no time. Recommend the app for the customer service alone.

Store

Reflux

Using app

About 1 hour

Total reviews

1

Average rating

5.0

Developer Reply

Thank you for the shoutout! We're so glad you're happy with our support. Your recommendation means a lot to us! 😊 - Kevin & Rivo Team

5 / 5 Share

Dec. 28, 2024

I’d recommend this app because it’s very easy to navigate. Even for a novice like myself. I had a question and Pete FIXED EVERYTHING for me. He even gave me helpful suggestions for my website along with instructions to do it! He didn’t have to do that for me. But, he did. So grateful to have had some real help for the first time since I created this website.

Using app

About 20 hours

Total reviews

1

Average rating

5.0

Developer Reply

Thanks for your kind words! We're thrilled to hear you had such a great experience. Happy to help anytime! 😊 - Kevin & Rivo Team

5 / 5 Share

Dec. 25, 2024

I’m very happy with the friendly and fast support I received from Bryan. I wasn’t expecting to get any support on Xmas evening let alone a quick response. Thank you for helping me resolve some issues during the high season!

Store

Empower

Using app

4 months

Total reviews

6

Average rating

5.0

Developer Reply

We're so glad we could help you out during the busy season! Thanks for the kind words—happy to assist anytime, even on special occasions. Let us know if you need anything else! - Kevin & Rivo Team

5 / 5 Share

Dec. 24, 2024

She was great! Answered all my questions and helped me with the app.

Using app

About 1 hour

Total reviews

1

Average rating

5.0

Developer Reply

Awesome to hear we were able to help! If you have any more questions or need further assistance, we're always here to support you. Thanks for the feedback! - Kevin & Rivo Team

5 / 5 Share

Dec. 23, 2024

I'm still new to the process -- but I can speak volumes for their customer service. They really are available whenever you need them and quick to provide a resolution. Thank you!

Using app

About 4 hours

Total reviews

4

Average rating

5.0

Developer Reply

We're so glad to hear our customer service has been there for you! Thanks for the positive feedback, and remember, we're just a message away whenever you need assistance. - Kevin & Rivo Team

5 / 5 Share

Dec. 23, 2024

Arianne was a great help for customer support! Just using the free version at the moment, and it works fine for now. Will definitely be upgrading in the near future.

Using app

About 3 hours

Total reviews

2

Average rating

5.0

Developer Reply

We're glad the free version is meeting your needs and that our support could assist. We look forward to having you upgrade when you're ready. Thanks for the kind words! - Kevin & Rivo Team

5 / 5 Share

Dec. 22, 2024

Arianne was really helpful and kind! Very good experience interacting with her. She pointed me to the right knowledge articles and even offered up additional design tips that I didn't ask for but are very useful and that I will implement! Thank you Arianne :)

Using app

3 days

Total reviews

1

Average rating

5.0

Developer Reply

It's fantastic to hear you had a great experience and found the extra tips helpful! We always strive to provide valuable support. Thanks for your feedback, and if you need anything else, we're here for you! - Kevin & Rivo Team

5 / 5 Share

Dec. 19, 2024

Amazing experience working with Abby, she help me setting up my app, and I’m very pleased. Thank you

Using app

About 2 hours

Total reviews

1

Average rating

5.0

Developer Reply

We're happy our support could assist you in setting up the app. Thanks for the feedback, and just reach out if you need more help! - Kevin & Rivo Team

5 / 5 Share

Dec. 19, 2024

Bryan from Rivo support was very helpful with making sure that the app fits with our website's functionality.

Using app

8 days

Total reviews

2

Average rating

5.0

Developer Reply

Great to hear our support team could tailor the app to fit your needs! If you have any more questions or need further assistance, we're here to help. - Kevin & Rivo Team

5 / 5 Share

Dec. 19, 2024

I’m still learning how to use the Rivo platform, but I want to highlight the excellent customer service I received from Arianne. She was incredibly helpful, patient, and attentive to my questions. Her support made the process much smoother and more enjoyable. Thank you, Arianne!

Store

Olivine

Using app

9 days

Total reviews

1

Average rating

5.0

Developer Reply

Thanks for sharing your experience! We're thrilled to hear that our support team could make your journey smoother. If you need any more help, just give us a shout! - Kevin & Rivo Team

5 / 5 Share

Dec. 19, 2024

Good support. Arianne you are great!

Using app

About 1 hour

Total reviews

1

Average rating

5.0

Developer Reply

Thanks for the kind words! We're happy to hear you had a great experience with our support. We're here if you need anything else! - Kevin & Rivo Team

5 / 5 Share

Dec. 18, 2024

First time looking into reward programs & I landed with Jel from the Rivo Team - 5/5 STARS. Super helpful, very friendly and she knew what she was talking about! She alleviated all of my doubts as well as my concerns and even walked me through the setup. Don't go any further than Rivo, you won't find better service!

Using app

14 days

Total reviews

1

Average rating

5.0

Developer Reply

Thanks for the amazing review! We're thrilled our support team helped you get set up and addressed all your concerns. We appreciate your 5-star rating and are here whenever you need us! - Kevin & Rivo Team