Rivo Loyalty & Referrals
Rivo: Best Shopify Loyalty App for 2024
Rating
4.9
feedback
2,200
chart
#410
All reviews
Rating Breakdown
Review RSS Feed
Aug. 28, 2024
Pete, brilliant stuff mate. Another occasion I just sat back and have it all done.
Cheers, mate! Glad you could sit back and let us handle things. Thanks for trusting us with your needs! - Kevin & Rivo Team
Aug. 28, 2024
Absolutely love the app, they give you so much support and tips on how to improve your page. Thanks Arianne. Definitely recommend!
Thanks for the love and recommendation! We're thrilled to support and provide tips for your page's success. Here to help anytime! - Kevin & Rivo Team
Aug. 27, 2024
Customer Service with Abbie was very nice.
Thank you! We're glad you had a nice experience with our customer service. We appreciate your feedback! - Kevin & Rivo Team
Aug. 27, 2024
The app has many features and is perfect for your online store. We sell cosmetics and are very happy with it. Customer support is exceptional
Thanks for your wonderful review! We're delighted our app fits so well with your cosmetics store and that our support team could impress. Here to help anytime! - Kevin & Rivo Team
Aug. 27, 2024
Parfait !
Merci ! Nous sommes ravis que vous le pensiez. Nous sommes là pour continuer à vous offrir une expérience exceptionnelle ! - Kevin et l'équipe Rivo
Aug. 27, 2024
Jel was super helpful and ready to help with various things. I really appreciate your hard work guys and keep it up!!
Thanks so much! We're glad to be helpful and appreciate your kind words. We'll keep working hard to support you! - Kevin & Rivo Team
Aug. 27, 2024
Very helpful staff. Abbie was quick to assist me.
Thanks for your feedback! We're glad our staff could assist you quickly. Here whenever you need us! - Kevin & Rivo Team
Aug. 26, 2024
Great Customer Service. Anxious to test out the rewards program.
Thank you! We're excited for you to try out the rewards program too. We hope you love it! - Kevin & Rivo Team
Aug. 26, 2024
Abbie was such a huge help. I'm super excited to start playing around with this app!
Fantastic to hear! We're excited for you to explore all the app has to offer. Thanks for the great feedback! - Kevin & Rivo Team
Aug. 26, 2024
Great app with a lot of flexibility. Great team with plenty of support as well!
Thanks so much! We're thrilled you're enjoying the app's flexibility and our team's support. We're here to help anytime! - Kevin & Rivo Team
Aug. 26, 2024
Aug. 26, 2024
Chat support was very helpful!
Happy to hear our chat support was helpful! Thanks for letting us know. We're here whenever you need us! - Kevin & Rivo Team
Aug. 26, 2024
Very helpful staff and fast replies.
Thanks for your feedback! We're glad to provide fast help when you need it. Happy to assist anytime! - Kevin & Rivo Team
Aug. 25, 2024
Great Support, Really Recommended!
Thank you for the recommendation! We're thrilled to hear you had a great experience with our support team! 😊 - Kevin & Rivo Team
Aug. 25, 2024
Abbie was GREAT!!!
Wonderful! Thanks for letting us know. We're always here to help! 😊 - Kevin & Rivo Team
Aug. 27, 2024
I cannot recommend Rivo enough. We had a slight implementation issue, but I judge a company on how they respond to issues. I was impressed that the CEO took the time to chat 1 on 1 to make sure our issue was fully resolved. This level of support is greatly appreciated and should reassure anyone looking for a rewards program. I highly recommend Rivo.
Hey Chris, James here from Rivo. First of all, I am so sorry for your experience so far using the app. Not an ideal first impression and looking back on the support conversations, it makes total sense based on the issues that occurred. On the actual issue: looks like what happened here was a slight discrepancy with the orders backfill. I know what went wrong here and I'd like to clarify a few things around logic with you before proceeding with a fix. We have a fully remote team and while we try to respond in 1 business day to escalated tickets, sometimes a timezone difference or a weekend makes that difficult. I'm very sorry for the time it took us to respond there, and in the future when you contact support, it'll be much quicker, or you can email me directly at [email protected]. I've reached out over email to jump on a google meet (sent you a link). Let me know if you can join that we'll get to the bottom of what's happening. Thanks and looking forward to hearing back from you! Cheers, James
Aug. 24, 2024
Pete was very attentive and managed to answer my questions very clearly. I'm in the test phase but the application promises a lot and is very simple to configure. I'll be back in a few weeks to give you more complete feedback.
Thanks for sharing your initial thoughts! We're glad the setup went smoothly. Looking forward to your detailed feedback soon! - Kevin & Rivo Team
Aug. 24, 2024
Jel and Bryan from customer support was extremely helpful, provided me with lots of information about rivo and most importantly did not try to push by upselling any additional features. Bryan assisted me with some re-branding off the app to help fit into my themes. Life saver great experience on day 1. :)
Thanks so much! We're thrilled to hear our support team could help with your rebranding. We're all about making your experience smooth and stress-free. Cheers to a great start! 😊 - Kevin & Rivo Team
Aug. 24, 2024
Easy to setup, and lots of features to make it your own. The free plan is good to try without committing, give it a go! Customer support (Jel) was very helpful when I had any problems and are quick to respond!.
Thanks for the feedback! We're glad you enjoyed the setup and our support. Happy to help anytime! 😊 - Kevin & Rivo Team