All reviews

Rating Breakdown

  • 5
    95% (1,330 ratings)
  • 4
    3% (47 ratings)
  • 3
    0% (4 ratings)
  • 2
    0% (4 ratings)
  • 1
    1% (19 ratings)

Reviews with Text

  • 96% (1,352)
Review RSS Feed Review RSS Feed

5 / 5 Share

June 26, 2025

I love this app my customers love it, and the customer service with Arianna was amazing! Thank you, Rivo!

Using app

Over 2 years

Total reviews

2

Average rating

5.0

Developer Reply

Woo-hoo! 😄 So thrilled you and your customers are loving the Rivo app! Big thanks for the shoutout to our amazing customer service—we’re here for you anytime! 🌟 - Kevin & Rivo Team

5 / 5 Share

June 24, 2025

This is a really great loyalty app to start with. It has enough features, good pricing and a very reliable customer support.

Using app

About 1 year

Total reviews

3

Average rating

5.0

Developer Reply

Thrilled you’re loving our loyalty app’s features and pricing! 😄 Thanks for the shoutout to our reliable support—we’re here for you anytime! 🌟 - Kevin & Rivo Team

4 / 5 Share

June 17, 2025

Great customer service, super user-friendly compared to other loyalty apps. Gives you a sense of peace of mind before launching. I love the fact that they have a separate loyalty management page.

Store

Makia

Using app

7 months

Total reviews

1

Average rating

4.0

Developer Reply

Thrilled you’re loving our user-friendly loyalty app and separate management page! 😊 Thanks for the shoutout to our great customer service—we’re here to keep that peace of mind going! - Kevin & Rivo Team

5 / 5 Share

June 16, 2025

Using app

8 months

Total reviews

1

Average rating

5.0

5 / 5 Share

June 13, 2025

Using app

About 2 months

Total reviews

6

Average rating

5.0

5 / 5 Share

June 10, 2025

Paul was very patient answering all my questions. Great Support!!

Store

AVLGEAR

Using app

4 days

Total reviews

6

Average rating

5.0

Developer Reply

So glad our team was patient and answered all your questions! Thanks for the awesome review—we’re always here with great support! 😊🚀 - Kevin & Rivo Team

5 / 5 Share

June 10, 2025

The support team is awesome and very willing to help and assist!

Using app

8 months

Total reviews

1

Average rating

5.0

Developer Reply

Thrilled to hear our support team’s awesomeness and eagerness to assist! Thanks for the love—we’re always here to help! 😊🚀 - Kevin & Rivo Team

5 / 5 Share

June 9, 2025

I had a small issue and could not figure it out, once I had a chat with Arianne she was so lovely and sorted this out in minutes for me thank you so much Arianne 10/10 customer service

Using app

About 4 years

Total reviews

3

Average rating

5.0

Developer Reply

So glad our lovely support team sorted your issue in minutes! Thanks for the 10/10 review—we’re thrilled to help and always here for you! 😊🚀 - Kevin & Rivo Team

5 / 5 Share

June 7, 2025

helped me solve the problem very fast

Using app

About 2 months

Total reviews

1

Average rating

5.0

Developer Reply

So glad we could solve your problem super fast! Thanks for the kind words—we’re always here to help! 😊🚀 - Kevin & Rivo Team

5 / 5 Share

June 3, 2025

Very good and responsive support

Store

MISK

Using app

24 days

Total reviews

3

Average rating

3.7

5 / 5 Share

May 30, 2025

Tech support was great and very friendly.

Using app

3 days

Total reviews

1

Average rating

5.0

Developer Reply

Thank you for your kind words! We're thrilled to hear our tech support team was friendly and helpful. We truly appreciate your feedback! - Kevin & Rivo Team

5 / 5 Share

Sept. 14, 2025

Professional and warm support from Arianne!!! While she addresses questions clearly and very quickly, she also ensures any other concerns or issues are raised so to be support!!

Using app

4 months

Total reviews

1

Average rating

5.0

Developer Reply

Thrilled to hear our support was professional, warm, and lightning-fast while proactively addressing all your concerns! Thanks for the love—we’re here to keep your Shopify journey seamless! 😄🚀 - Kevin & Rivo Team

5 / 5 Share

June 26, 2025

Un grand merci à toute l’équipe Rivo ! Plusieurs membres sont intervenus rapidement pour résoudre un bug sur ma boutique, et tout a été réglé avec une efficacité impressionnante. Service client au top, réactif et vraiment pro. C’est rare de voir un support aussi impliqué — bravo à vous

Using app

About 2 months

Total reviews

2

Average rating

5.0

Developer Reply

Thrilled you’re loving the app’s intuitive design and easy loyalty program setup! Big thanks for the shoutout to our top-notch, friendly support—we’re here to keep your Shopify experience awesome! 😄🚀 - Kevin & Rivo Team

5 / 5 Share

May 24, 2025

I had the pleasure of being assisted by Jel and Arianne from the RIVO app support team when I had some basic queries. After spending about 20 minutes trying to find what I needed on my own, I realised it was much easier and more effective to reach out and chat with them. They were really helpful and patient, even with my silliest questions. Thanks to their support, I felt confident using the app. Highly recommend their app and assistance!

Using app

3 months

Total reviews

2

Average rating

5.0

Developer Reply

So glad the RIVO support team turned your 20-minute search into a confident app experience! Thanks for the love—thrilled our patient, helpful crew made a difference. Highly recommend you right back for the awesome feedback! 😄🚀 - Kevin & Rivo Team

5 / 5 Share

May 22, 2025

Great and fast Support from Bryan ! Thanks man. 2 Times already solved my Problem with DNS and CSS :) !

Using app

4 days

Total reviews

11

Average rating

5.0

Developer Reply

Thrilled our support team was fast and nailed your DNS and CSS issues twice! Thanks for the love—we’re here to keep your Shopify store running smoothly! 😄 - Kevin & Rivo Team

5 / 5 Share

May 22, 2025

Support très réactif ! Très performant ! Merci :)

Using app

3 days

Total reviews

1

Average rating

5.0

5 / 5 Share

May 20, 2025

Bryan did an awesome job helping me. everyone who has helped me fixed any small issue ive had with the app! Thanks!

Using app

2 months

Total reviews

1

Average rating

5.0

5 / 5 Share

May 20, 2025

Using app

About 1 month

Total reviews

10

Average rating

5.0

5 / 5 Share

May 23, 2025

Jel was amazing, resourceful, quick and knowledgeable! And she went above and beyond what I even expected. Love Rivo - 5 STARS!

Using app

5 days

Total reviews

1

Average rating

5.0

5 / 5 Share

May 19, 2025

There was a large learning curve to get the app set up and running. But, support is always available to quickly answer questions. Been using the app for a few months now and it's working well.

Using app

5 months

Total reviews

5

Average rating

5.0

Developer Reply

Glad the app’s working well for you now! Thanks for sticking with it through the learning curve—our support team’s thrilled to be there with quick answers whenever you need them! 😊 - Kevin & Rivo Team