Rivo: Loyalty Program, Rewards
Retain customers with loyalty, rewards, referrals & accounts
Rating
4.8
feedback
1,387
chart
#997
All reviews
Review RSS Feed
Aug. 10, 2025
We are trialling this App, and basically it should have been a very smooth onboarding experience, given the glowing reviews, but it hasn't been anywhere close to that so far. Core functionalities such as earning settings to "Place an Order" are just invisible in the App. The support Docs guide you to Loyalty > Points, but no such thing exists in the app. The support Docs say VIP tiers should be enabled from the get go, but we can't see any of those tiers. We came to a conclusion that the support docs are not up to date and thus very unhelpful. The Branding tab throws a 500 error. The advertised 24/7 chat support is non-existent, since we haven't heard from them for over 7 hours. Overall a very poor onboarding experience for us.
July 31, 2025
So far the experience is not awesome. The app itself seems great, BUT, we migrated all of our data (including customers and old orders) over to the app and it’s included those in our usage. Note: none of the features on our app are yet enabled and I have zero usage on it for the last 90 days. I received a bill for nearly $500 over a week ago and still no refund. I received another bill today for $187 and zero response from support. I am not thrilled about this. Their response is sluggish, sometimes taking a couple of days to respond. I actually really want to use this app because it looks like it will do everything I want (and the reviews on it are excellent), however this first experience with it has left me with little trust that I will get the support I need. EDIT July 31: I received a response immediately and a refund. HOWEVER I have received two more bills from Rivo for "usage fees" and my Rivo app is not even active. There are now nearly $400 more in charges on my account and I'm not using this app. I have emailed twice again with no response. Sadly as much as I want to use this app, I feel like something really hinky is going on and I do not trust Rivo. Once I am refunded I will be uninstalling and searching elsewhere. Super bummed because there are so many awesome reviews here.
Hey there, Stuart here; Founder & CEO at Rivo. So sorry to hear about the billing issues happening. We'll get a full refund issued to you asap. Cheers Stuart
July 17, 2025
Love this app! It is exactly what I needed for my referral and loyalty program. It has a lot of customizability and features that I can utilize! Abbie from customer support has been so so helpful and I bug her with so many questions, but she always gets back to me and solves my problems. Great app, would definitely recommend
Thrilled you love RIVO's referral and loyalty features! Thanks for the kind words about our customizable options and stellar support. We’re here for all your questions—keep rocking it! - Kevin & Rivo Team
July 8, 2025
Paul was AMAZING to work with! He went above + beyond, spent many hours helping achieve what needed to be done. Thank you so much for all of your help, truly appreciate it!
Wow, thank you for the glowing review! 😊 We're thrilled our support team went above and beyond, spending hours to get everything just right for you. Your appreciation means the world—always here to help! - Kevin & Rivo Team
July 6, 2025
We’re new to the Rivo platform, and our experience so far has been excellent. Arianne was incredibly helpful in answering all our questions and guiding us through the setup. The app itself is amazing—by far one of the best we’ve used. Huge thanks to Arianne for her outstanding support!
Thrilled to hear you’re loving Rivo as new users! 😊 Huge thanks for the shoutout—glad our support team was incredibly helpful with setup and answered all your questions. We’re stoked you find the app amazing and one of the best! Always here for you! - Kevin & Rivo Team
July 5, 2025
The app was a bit hard to navigate at first but it gets easier the more you use it. Bryan was super fast to answer in the chat support when we could not get the tiers to work, but he guided us through it and now it works just as expected!
So glad you're getting the hang of the app! 😊 Thanks for the shoutout—thrilled our support team was super fast and guided you through the tiers to get everything working perfectly. We're here for you anytime! - Kevin & Rivo Team
July 4, 2025
Fast and helpful support, solved the problem in 5 minutes, love to see it!
Woohoo, love that our support team solved your problem in just 5 minutes! 😊 Thanks for the awesome feedback—we’re always here to help! - Kevin & Rivo Team
July 3, 2025
So glad I decided to go with Rivo. I was having a few issues setting it all up so I emailed them. Arianne responded back promptly and fixed both of the issues fast. One of the best customer service experiences I have had. Arianne went above and beyond. I also like all the options that Rivo offers.
Thrilled you’re loving Rivo! 😊 Huge thanks for the shoutout—glad our support team responded promptly, fixed your issues fast, and gave you a top-notch customer service experience. We’re stoked you’re enjoying all the options Rivo offers! Always here for you! - Kevin & Rivo Team
June 30, 2025
Arianne was amazing, she worked with me fr a while and she end up building the landing page for me!
Wow, that’s awesome! Huge shoutout to our amazing team member for going above and beyond to build your landing page! 😊 We’re here for you anytime! - Kevin & Rivo Team
June 30, 2025
We don't yet have enough experience of the application to give our full opinion, but the support team is incredible – special thanks to Arianne for her kindness, professionalism, and amazing help.
Thanks for the kind words about our support team! We're thrilled to hear about the kindness, professionalism, and amazing help you received. 😊 We're here for you as you explore the app! - Kevin & Rivo Team
June 26, 2025
I love this app my customers love it, and the customer service with Arianna was amazing! Thank you, Rivo!
Woo-hoo! 😄 So thrilled you and your customers are loving the Rivo app! Big thanks for the shoutout to our amazing customer service—we’re here for you anytime! 🌟 - Kevin & Rivo Team
June 24, 2025
This is a really great loyalty app to start with. It has enough features, good pricing and a very reliable customer support.
Thrilled you’re loving our loyalty app’s features and pricing! 😄 Thanks for the shoutout to our reliable support—we’re here for you anytime! 🌟 - Kevin & Rivo Team
June 17, 2025
Great customer service, super user-friendly compared to other loyalty apps. Gives you a sense of peace of mind before launching. I love the fact that they have a separate loyalty management page.
Thrilled you’re loving our user-friendly loyalty app and separate management page! 😊 Thanks for the shoutout to our great customer service—we’re here to keep that peace of mind going! - Kevin & Rivo Team
June 16, 2025
June 13, 2025
June 10, 2025
Paul was very patient answering all my questions. Great Support!!
So glad our team was patient and answered all your questions! Thanks for the awesome review—we’re always here with great support! 😊🚀 - Kevin & Rivo Team