Rivo: Loyalty Program, Rewards

The app itself is ok, but the customer support is very bad.

Love love love. I tried them all and sticked to this one. Super UI. Easy to use, important features even on basic plan. Great support, especially Arianne.

Good program, easy to setup and great support. Help us a lot while setup the program.

The best customer service, I was having issues uploading my CSV file (my fault) and they were patient, friendly and we got it fixed fast.

Arianna has been super helpful in resolving issues! Super quick and efficient!

On boarding is very friendly, Arianne was very helpful with some questions we did through the chat. Looking forward to keep on exploring the app

Arianne is great support, patient and caring :)

Fantastic customer service, and an easy setup. Pricing is also right. I would recommend it!

An amazingly personable and incredible support experience! Arianne in the Rivo support team has been absolutely wonderful in delivering, what quite frankly and sadly is a lost art and passion in todays digital age. As a new Shopify and potential Rivo customer, her customer-centric attitude, expertise, perseverance delivered everything you could ever want, and more to convert any doubtful customer. She made a Rivo customer out of us. She excels the experience as much as the app itself. Thank you Arianne. I hope i always get to deal with you.

Loads of features, intuitive setup, and excellent support... and all at a very affordable price. Shout out to Arianne who was there via chat to help me with all my questions.

Adrianne was extremely helpful. We had a lot of questions and she took the time to explain thoroughly and helped guide us where we needed to go.

app works well, support is top-notch

Wonderful customer service, always so helpful with anything we needed!

Pretty seamless app - and it looks great! Customer support is excellent (thanks Arianne!) Two suggestions for improvement - 1) create an easier toggle between the app and Shopify admin and 2) add a Refer a Friend box to the landing page!

Très réactif et a l'écoute, réponds toujours précisément aux questions. Merci beaucoup !

It works as advertised and their customer service person, Arianna, was amazing in helping me with everything I needed to get my site looking correct after a theme update. Super easy and hassle free.

We are trialling this App, and basically it should have been a very smooth onboarding experience, given the glowing reviews, but it hasn't been anywhere close to that so far. Core functionalities such as earning settings to "Place an Order" are just invisible in the App. The support Docs guide you to Loyalty > Points, but no such thing exists in the app. The support Docs say VIP tiers should be enabled from the get go, but we can't see any of those tiers. We came to a conclusion that the support docs are not up to date and thus very unhelpful. The Branding tab throws a 500 error. The advertised 24/7 chat support is non-existent, since we haven't heard from them for over 7 hours. Overall a very poor onboarding experience for us.

So far the experience is not awesome. The app itself seems great, BUT, we migrated all of our data (including customers and old orders) over to the app and it’s included those in our usage. Note: none of the features on our app are yet enabled and I have zero usage on it for the last 90 days. I received a bill for nearly $500 over a week ago and still no refund. I received another bill today for $187 and zero response from support. I am not thrilled about this. Their response is sluggish, sometimes taking a couple of days to respond. I actually really want to use this app because it looks like it will do everything I want (and the reviews on it are excellent), however this first experience with it has left me with little trust that I will get the support I need. EDIT July 31: I received a response immediately and a refund. HOWEVER I have received two more bills from Rivo for "usage fees" and my Rivo app is not even active. There are now nearly $400 more in charges on my account and I'm not using this app. I have emailed twice again with no response. Sadly as much as I want to use this app, I feel like something really hinky is going on and I do not trust Rivo. Once I am refunded I will be uninstalling and searching elsewhere. Super bummed because there are so many awesome reviews here.