Rivo: Loyalty Program, Rewards

We spent seven weeks trying to set up Rivo and were never able to launch because of a technical issue on their side with the advocate reward not auto-applying. We went through every troubleshooting step they asked, recreated API keys and ran multiple test purchases, but the issue was never resolved. What made the situation worse was the lack of communication. Despite the problem completely blocking our launch, we received no meaningful updates and it was unclear whether the issue was being prioritised at all. This gave us very little confidence in Rivo’s reliability or how quickly future issues would be handled. We’ve now had to move to another provider after investing a significant amount of time trying to get this working. Not a good experience and wouldn’t recommend.

Rivo has been great so far, they've assisted with any issues I've had in reasonable times! Arianna et al have provided phenomenal assistance throughout our time with Rivo!

So far I'm finding it hard to get in contact with their support team. Their app says 24/7 customer support. I find I can only get a response late in the evening, which makes the migration hard when unable to get a response from customer support.

It’s very expensive and has no effect. I want to request a refund, but it’s not loading.

We encountered an issue preventing integration with Klaviyo, which proved challenging to resolve. The problem was escalated to Rivo's engineers for troubleshooting. After concerted efforts from the entire team, we finally resolved this integration issue.

Arianne was very helpful and broke down the information I needed.

The app itself is ok, but the customer support is very bad.

Love love love. I tried them all and sticked to this one. Super UI. Easy to use, important features even on basic plan. Great support, especially Arianne.

Good program, easy to setup and great support. Help us a lot while setup the program.

The best customer service, I was having issues uploading my CSV file (my fault) and they were patient, friendly and we got it fixed fast.

Arianna has been super helpful in resolving issues! Super quick and efficient!

On boarding is very friendly, Arianne was very helpful with some questions we did through the chat. Looking forward to keep on exploring the app

Arianne is great support, patient and caring :)

Fantastic customer service, and an easy setup. Pricing is also right. I would recommend it!

An amazingly personable and incredible support experience! Arianne in the Rivo support team has been absolutely wonderful in delivering, what quite frankly and sadly is a lost art and passion in todays digital age. As a new Shopify and potential Rivo customer, her customer-centric attitude, expertise, perseverance delivered everything you could ever want, and more to convert any doubtful customer. She made a Rivo customer out of us. She excels the experience as much as the app itself. Thank you Arianne. I hope i always get to deal with you.

Loads of features, intuitive setup, and excellent support... and all at a very affordable price. Shout out to Arianne who was there via chat to help me with all my questions.

Adrianne was extremely helpful. We had a lot of questions and she took the time to explain thoroughly and helped guide us where we needed to go.

app works well, support is top-notch

Wonderful customer service, always so helpful with anything we needed!