All reviews

Rating Breakdown

  • 5
    95% (1,330 ratings)
  • 4
    3% (47 ratings)
  • 3
    0% (4 ratings)
  • 2
    0% (4 ratings)
  • 1
    1% (19 ratings)

Reviews with Text

  • 96% (1,352)
Review RSS Feed Review RSS Feed

5 / 5 Share

May 16, 2025

Excellent customer service and intuitive software, thanks Rivo.

Using app

16 days

Total reviews

1

Average rating

5.0

5 / 5 Share

May 16, 2025

Amazing app. It has some really useful features and the customer support team is phenomenal. They respond within seconds and they are very knowledgable. As a store owner, this app is showing a lot of results and our customers are super happy to be using the rewards system we have. It increased engagement and purchases.

Using app

4 months

Total reviews

3

Average rating

5.0

Developer Reply

Wow, thrilled to hear our app’s features and lightning-fast, knowledgeable support are hitting the mark! So glad your customers love the rewards system and you’re seeing boosted engagement and sales. Thanks for the awesome feedback! 😄🚀 - Kevin & Rivo Team

4 / 5 Share

May 15, 2025

Recently installed the app so cannot say yet that it works 100% smoothly as need more data but want to say the customer service - Bryan in particular - was very helpful and took me through all my questions. So overall, a very good start !

Using app

16 days

Total reviews

2

Average rating

4.5

Developer Reply

Great to hear you’re off to a strong start with the app! Thanks for the shoutout—our customer service team’s thrilled to have guided you through your questions. Keep us posted as you gather more data! 😊 - Kevin & Rivo Team

5 / 5 Share

May 13, 2025

ive only recently joined the rivo program and so far its working well ty

Using app

About 2 months

Total reviews

2

Average rating

5.0

Developer Reply

Great to hear the app's working well for you so far! Thanks for the feedback—our team’s here to keep your experience smooth as you dive deeper. 😊 - Kevin & Rivo Team

5 / 5 Share

May 12, 2025

Chris has been helping me a lot and all I can say is his customer service and patience has been amazing - thank you so much for all your help!

Using app

About 2 months

Total reviews

6

Average rating

5.0

Developer Reply

So thrilled to hear about the amazing support you’ve received! Our team’s patience and top-notch service are all for you—thanks for the love! 🌟 - Kevin & Rivo Team

5 / 5 Share

May 9, 2025

Great Loyalty Program with deep customization possibilities, Bryan from the support helped me fast & well

Store

GoGrow

Using app

About 15 hours

Total reviews

5

Average rating

5.0

Developer Reply

Awesome to hear you love our Loyalty Program’s customization and our speedy, helpful support! Thanks for the feedback—we’re here to keep your Shopify store thriving! - Kevin & Rivo Team

5 / 5 Share

May 8, 2025

Helpful customer service, good app!

Using app

4 months

Total reviews

1

Average rating

5.0

Developer Reply

Thanks for the shout-out! Glad our customer service and app are hitting the mark for your Shopify store! - Kevin & Rivo Team

5 / 5 Share

May 8, 2025

Great customer support!! Paul replied to my questions in time and fixed the issues quickly!! Highly recommend.

Using app

About 1 month

Total reviews

4

Average rating

5.0

Developer Reply

Thanks for the love! We're stoked our customer support team replied quickly and fixed your issues fast. Appreciating the recommendation—here to keep your Shopify store rocking! - Kevin & Rivo Team

5 / 5 Share

May 8, 2025

The reward system setup is much simpler and more convenient compared to other apps. Even if there are aspects you’re not familiar with, the support team responds quickly and works hard to resolve any issues. Thanks to this, I was able to build the reward system without fear. If anyone is looking to implement a reward system on their own website for the first time, I highly recommend this app.

Using app

1 day

Total reviews

1

Average rating

5.0

Developer Reply

Thrilled to hear our reward system setup is simple and our support team’s quick responses helped you build it confidently! Thanks for recommending us—we’re here to support your Shopify success! - Kevin & Rivo Team

5 / 5 Share

May 7, 2025

Arianne was a great help. I am new to Shopify and she did a great job guiding me to a solution. I appreciate how she gave me advice on the site.

Using app

About 2 months

Total reviews

1

Average rating

5.0

Developer Reply

Thrilled to hear our support team guided you so well as a Shopify newbie! Thanks for sharing—we’re here to keep helping you optimize your site! - Kevin & Rivo Team

5 / 5 Share

May 7, 2025

Love you Abbie! You’re so amazing! Love the customer service and quick respond times. Plus, Abbie was very helpful and knowledgeable. Thanks for everything!

Using app

30 minutes

Total reviews

2

Average rating

5.0

Developer Reply

Wow, we’re blushing! 😊 Thank you for the 5-star review and all the love! Our team’s thrilled to provide quick, helpful, and knowledgeable support. Here for you anytime! - Kevin & Rivo Team

5 / 5 Share

May 6, 2025

So amazing app. Full of good features and suits really well for us. Also every time I face some kind of issue or user error, I got so good and fast support from Jel! Big thanks for helping me out with my small problems. :)

Using app

3 months

Total reviews

4

Average rating

5.0

Developer Reply

We're so glad you love the app and find its features perfect for your needs! Thank you for the kind words and 5-star review. Our team is always here to quickly resolve any issues or user errors with a smile. 😊 Big thanks for your support! - Kevin & Rivo Team

5 / 5 Share

May 5, 2025

Really appreciate Arianne's help!

Store

deunow

Using app

About 2 hours

Total reviews

1

Average rating

5.0

Developer Reply

Thrilled you appreciate our support’s help! Thanks for the love—here to make your Shopify store shine! - Kevin & Rivo Team

5 / 5 Share

May 3, 2025

Ariane from the support team was extremely helpful with my set up. Responses were extremely quick and they had some great recommendations to improve user experience

Using app

17 days

Total reviews

1

Average rating

5.0

Developer Reply

Thrilled our support team was quick and helpful with your setup! Thanks for the love—excited our recommendations will boost your Shopify user experience! - Kevin & Rivo Team

4 / 5 Share

May 3, 2025

The app works well (free program). Support is always helpful. Maybe it's just our customers but not many are becoming members. I'll try some emails and hope for the best.

Using app

Over 3 years

Total reviews

2

Average rating

4.5

Developer Reply

Glad the free app works well and our support shines! Sorry to hear about low member sign-ups—email campaigns are a great idea. Best of luck, and we’re here for your Shopify growth! - Kevin & Rivo Team

5 / 5 Share

May 2, 2025

I had the pleasure of working with Abbie, and she was incredibly helpful in guiding me through the Rivo App. Her explanation was clear, and she took the time to ensure I understood all the features, from the basic setup to more advanced options. What impressed me the most was her patience and willingness to answer all my questions, no matter how small. Thanks to Abbie, I pray I will be confident in using the app moving forward. She made what could have been a complicated process feel easy and manageable. Highly recommend her if you need assistance with Rivo!

Using app

31 minutes

Total reviews

9

Average rating

5.0

Developer Reply

So glad our support team made your Rivo experience clear and manageable! Thrilled by her patience and guidance—thanks for the high recommendation! Here for your Shopify confidence! - Kevin & Rivo Team

5 / 5 Share

May 2, 2025

This app runs smoothly and any time we need support team is super responsive. Arianne was quick to help us solve a recent issue within minutes and we are back to running 100%. Thank you!

Using app

About 2 years

Total reviews

1

Average rating

5.0

Developer Reply

Thrilled our app runs smoothly and our support team was super responsive, fixing your issue in minutes! Thanks for the love—here to keep your Shopify store at 100%! - Kevin & Rivo Team

4 / 5 Share

April 29, 2025

I would absolutely recommend this app to others! It does take some getting used to, while it is user-friendly, it can still be a bit confusing. But the customer support is top notch and you cannot beat the price! I am very happy with mu decision to switch to Rivo!

Using app

About 5 hours

Total reviews

1

Average rating

4.0

Developer Reply

Thrilled you’d recommend Rivo! Glad you find it user-friendly, and our top-notch support helped with the learning curve. Thanks for switching—can’t beat that price! - Kevin & Rivo Team

5 / 5 Share

April 28, 2025

Abbie was so helpful! Great experience

Using app

About 1 month

Total reviews

1

Average rating

5.0

Developer Reply

Thrilled our support was super helpful! Thanks for the love—glad you had a great experience with your Shopify store! - Kevin & Rivo Team

5 / 5 Share

April 26, 2025

Rivo is exactly what we were looking for with creating a loyalty program for our business. The app is extremely user friendly, fully customizable, and their support is top notch, especially Bryan. He's been amazing with answering all of my questions and he even set up our landing page himself to save me time. Highly recommend Rivo!

Using app

4 days

Total reviews

1

Average rating

5.0

Developer Reply

So happy Rivo’s user-friendly, customizable loyalty program hit the mark for your business! Thrilled our top-notch support, including setting up your landing page, made it seamless. Thanks for the high recommendation! - Kevin & Rivo Team