Rivo: Loyalty Program, Rewards
Retain customers with loyalty, rewards, referrals & accounts
Rating
4.8
feedback
1,388
chart
#997
All reviews
Review RSS Feed
June 10, 2025
The support team is awesome and very willing to help and assist!
Thrilled to hear our support team’s awesomeness and eagerness to assist! Thanks for the love—we’re always here to help! 😊🚀 - Kevin & Rivo Team
June 9, 2025
I had a small issue and could not figure it out, once I had a chat with Arianne she was so lovely and sorted this out in minutes for me thank you so much Arianne 10/10 customer service
So glad our lovely support team sorted your issue in minutes! Thanks for the 10/10 review—we’re thrilled to help and always here for you! 😊🚀 - Kevin & Rivo Team
June 9, 2025
I had an issue whilst using the setup wizard and reached out to Arianne, my problem was solved very quickly and additional support and recommendations were offered that was unrelated to Rivo. Fantastic service felt like Arianne actually wants to see my business succeed.
Thrilled to hear our support team quickly resolved your setup wizard issue and went the extra mile with recommendations! We’re genuinely invested in your success—thanks for the kind words! 😊🚀 - Kevin & Rivo Team
June 7, 2025
helped me solve the problem very fast
So glad we could solve your problem super fast! Thanks for the kind words—we’re always here to help! 😊🚀 - Kevin & Rivo Team
May 30, 2025
Tech support was great and very friendly.
Thank you for your kind words! We're thrilled to hear our tech support team was friendly and helpful. We truly appreciate your feedback! - Kevin & Rivo Team
Sept. 14, 2025
Professional and warm support from Arianne!!! While she addresses questions clearly and very quickly, she also ensures any other concerns or issues are raised so to be support!!
Thrilled to hear our support was professional, warm, and lightning-fast while proactively addressing all your concerns! Thanks for the love—we’re here to keep your Shopify journey seamless! 😄🚀 - Kevin & Rivo Team
June 26, 2025
Un grand merci à toute l’équipe Rivo ! Plusieurs membres sont intervenus rapidement pour résoudre un bug sur ma boutique, et tout a été réglé avec une efficacité impressionnante. Service client au top, réactif et vraiment pro. C’est rare de voir un support aussi impliqué — bravo à vous
Thrilled you’re loving the app’s intuitive design and easy loyalty program setup! Big thanks for the shoutout to our top-notch, friendly support—we’re here to keep your Shopify experience awesome! 😄🚀 - Kevin & Rivo Team
May 24, 2025
I had the pleasure of being assisted by Jel and Arianne from the RIVO app support team when I had some basic queries. After spending about 20 minutes trying to find what I needed on my own, I realised it was much easier and more effective to reach out and chat with them. They were really helpful and patient, even with my silliest questions. Thanks to their support, I felt confident using the app. Highly recommend their app and assistance!
So glad the RIVO support team turned your 20-minute search into a confident app experience! Thanks for the love—thrilled our patient, helpful crew made a difference. Highly recommend you right back for the awesome feedback! 😄🚀 - Kevin & Rivo Team
May 22, 2025
Great and fast Support from Bryan ! Thanks man. 2 Times already solved my Problem with DNS and CSS :) !
Thrilled our support team was fast and nailed your DNS and CSS issues twice! Thanks for the love—we’re here to keep your Shopify store running smoothly! 😄 - Kevin & Rivo Team
May 20, 2025
Bryan did an awesome job helping me. everyone who has helped me fixed any small issue ive had with the app! Thanks!
May 20, 2025
May 23, 2025
Jel was amazing, resourceful, quick and knowledgeable! And she went above and beyond what I even expected. Love Rivo - 5 STARS!
May 19, 2025
There was a large learning curve to get the app set up and running. But, support is always available to quickly answer questions. Been using the app for a few months now and it's working well.
Glad the app’s working well for you now! Thanks for sticking with it through the learning curve—our support team’s thrilled to be there with quick answers whenever you need them! 😊 - Kevin & Rivo Team
May 16, 2025
Amazing app. It has some really useful features and the customer support team is phenomenal. They respond within seconds and they are very knowledgable. As a store owner, this app is showing a lot of results and our customers are super happy to be using the rewards system we have. It increased engagement and purchases.
Wow, thrilled to hear our app’s features and lightning-fast, knowledgeable support are hitting the mark! So glad your customers love the rewards system and you’re seeing boosted engagement and sales. Thanks for the awesome feedback! 😄🚀 - Kevin & Rivo Team
May 15, 2025
Recently installed the app so cannot say yet that it works 100% smoothly as need more data but want to say the customer service - Bryan in particular - was very helpful and took me through all my questions. So overall, a very good start !
Great to hear you’re off to a strong start with the app! Thanks for the shoutout—our customer service team’s thrilled to have guided you through your questions. Keep us posted as you gather more data! 😊 - Kevin & Rivo Team
May 13, 2025
ive only recently joined the rivo program and so far its working well ty
Great to hear the app's working well for you so far! Thanks for the feedback—our team’s here to keep your experience smooth as you dive deeper. 😊 - Kevin & Rivo Team
May 12, 2025
Chris has been helping me a lot and all I can say is his customer service and patience has been amazing - thank you so much for all your help!
So thrilled to hear about the amazing support you’ve received! Our team’s patience and top-notch service are all for you—thanks for the love! 🌟 - Kevin & Rivo Team