Rivo: Loyalty Program, Rewards

Arianne is great support, patient and caring :)

Fantastic customer service, and an easy setup. Pricing is also right. I would recommend it!

An amazingly personable and incredible support experience! Arianne in the Rivo support team has been absolutely wonderful in delivering, what quite frankly and sadly is a lost art and passion in todays digital age. As a new Shopify and potential Rivo customer, her customer-centric attitude, expertise, perseverance delivered everything you could ever want, and more to convert any doubtful customer. She made a Rivo customer out of us. She excels the experience as much as the app itself. Thank you Arianne. I hope i always get to deal with you.

so far so good, the tailored support from Arianne and the Rivo team was priceless to getting our launch off the ground.

We were hesitating between 2 other softwares and Rivo for our referral program. We decided to launch with Rivo and I’m so glad we did. It has a lot of customisability and features and is SUPER easy for a non-technical team to set up. Abbie from customer support is phenomenal. She responds within minutes, taking her time to fully understand our requirements before swiftly helping us implement the correct solution. Thank you very much Abbie !!!

Fast response/help time with customer/app support, Arianne was amazing from start to finish. Easy to navigate, offering everything I needed to reward our online customers for their loyalty.

Loads of features, intuitive setup, and excellent support... and all at a very affordable price. Shout out to Arianne who was there via chat to help me with all my questions.

Adrianne was extremely helpful. We had a lot of questions and she took the time to explain thoroughly and helped guide us where we needed to go.

Wonderful customer service, always so helpful with anything we needed!

Pretty seamless app - and it looks great! Customer support is excellent (thanks Arianne!) Two suggestions for improvement - 1) create an easier toggle between the app and Shopify admin and 2) add a Refer a Friend box to the landing page!

Great program and Arianna was very helpful!

Très réactif et a l'écoute, réponds toujours précisément aux questions. Merci beaucoup !

It works as advertised and their customer service person, Arianna, was amazing in helping me with everything I needed to get my site looking correct after a theme update. Super easy and hassle free.

We are trialling this App, and basically it should have been a very smooth onboarding experience, given the glowing reviews, but it hasn't been anywhere close to that so far. Core functionalities such as earning settings to "Place an Order" are just invisible in the App. The support Docs guide you to Loyalty > Points, but no such thing exists in the app. The support Docs say VIP tiers should be enabled from the get go, but we can't see any of those tiers. We came to a conclusion that the support docs are not up to date and thus very unhelpful. The Branding tab throws a 500 error. The advertised 24/7 chat support is non-existent, since we haven't heard from them for over 7 hours. Overall a very poor onboarding experience for us.

i need a customer support, it always notice me "Waiting for a teammate"!!

So far the experience is not awesome. The app itself seems great, BUT, we migrated all of our data (including customers and old orders) over to the app and it’s included those in our usage. Note: none of the features on our app are yet enabled and I have zero usage on it for the last 90 days. I received a bill for nearly $500 over a week ago and still no refund. I received another bill today for $187 and zero response from support. I am not thrilled about this. Their response is sluggish, sometimes taking a couple of days to respond. I actually really want to use this app because it looks like it will do everything I want (and the reviews on it are excellent), however this first experience with it has left me with little trust that I will get the support I need. EDIT July 31: I received a response immediately and a refund. HOWEVER I have received two more bills from Rivo for "usage fees" and my Rivo app is not even active. There are now nearly $400 more in charges on my account and I'm not using this app. I have emailed twice again with no response. Sadly as much as I want to use this app, I feel like something really hinky is going on and I do not trust Rivo. Once I am refunded I will be uninstalling and searching elsewhere. Super bummed because there are so many awesome reviews here.

Love this app! It is exactly what I needed for my referral and loyalty program. It has a lot of customizability and features that I can utilize! Abbie from customer support has been so so helpful and I bug her with so many questions, but she always gets back to me and solves my problems. Great app, would definitely recommend

Very good.

Paul was AMAZING to work with! He went above + beyond, spent many hours helping achieve what needed to be done. Thank you so much for all of your help, truly appreciate it!