Nashoba Valley Winery, Distillery and Brewery review for Rivo: Loyalty Program, Rewards

May 28, 2025

Originally gave a 5 star review because it was easy to set up only to find out that it really does not work. My customers cannot redeem their points and I am told "Redeeming points at checkout is only available in Shopify Plus plan merch which is $2300 a month. Plus if you modify the benefits of a VIP tier, the modifications do not update for existing members but only for new members. I was told to delete the benefit and add a new one but that still did not work. Such a waste of time. What is the purpose of a loyalty program if the customers cannot get any benefits. Now I want to download my customers with points so that I can add their points to a different program but there does not appear to be any download capabilities or print reports. Stay away. Over an hour on a chat with Jel and the results are that I am completely screwed.