Scissortail Disc Golf review for Rivo Loyalty Rewards Referrals
Aug. 27, 2024
I cannot recommend Rivo enough. We had a slight implementation issue, but I judge a company on how they respond to issues. I was impressed that the CEO took the time to chat 1 on 1 to make sure our issue was fully resolved. This level of support is greatly appreciated and should reassure anyone looking for a rewards program. I highly recommend Rivo.
Hey Chris, James here from Rivo. First of all, I am so sorry for your experience so far using the app. Not an ideal first impression and looking back on the support conversations, it makes total sense based on the issues that occurred. On the actual issue: looks like what happened here was a slight discrepancy with the orders backfill. I know what went wrong here and I'd like to clarify a few things around logic with you before proceeding with a fix. We have a fully remote team and while we try to respond in 1 business day to escalated tickets, sometimes a timezone difference or a weekend makes that difficult. I'm very sorry for the time it took us to respond there, and in the future when you contact support, it'll be much quicker, or you can email me directly at [email protected]. I've reached out over email to jump on a google meet (sent you a link). Let me know if you can join that we'll get to the bottom of what's happening. Thanks and looking forward to hearing back from you! Cheers, James
