Honey Tree Kids review for Rivo: Loyalty & Referrals
July 17, 2022
I had to delete this app. My customers are not able to use the rewards on custom invoices. And when I manually use a coupon for my customer, there is absolutely no way to remove the coupon from my customer's account. When I asked about this issue, they told me to just let my customer know that it was already used. Obviously. But then every single time my customer goes in, it still shows their coupon and I now have had to explain to the customer four times that it is the one that we already used. And it is ridiculous that I can't remove that coupon from her account so she isn't asking to use it every time.
Hi Ashley! James here, Head of Merchant Success at Rivo. I'm so sorry for the hiccup here using rewards on custom invoices. You're right, the way you are doing it (manually using a coupon) is the best way. One way to use a discount code on a manual invoice is to go to https://shopify.com/admin/discounts and find the discount associated with the customer for that reward, then use it on their order. In terms of removing a reward, the best way we can recommend is to disable that code in the Shopify Admin – however I understand that's not ideal - as it will still show in their account! We added your vote to a feature request we have open for this, but you're right I totally agree. We should have this functionality built it – it's on the roadmap for the future and something we plan on implementing soon. I'm going to pass this feedback along to our product and engineering teams as well. I reached out to you to make things right – please feel free to contact me back anytime: [email protected] Cheers, James
