NuSilkySkin review for Rivyo Product Reviews

May 18, 2020

Update Thank you for addressing this issue. It is important that app developers be mindful that the most important attribute they can provide is good timely support when there is an issue. Thanks again We use the paid version of this app on a few stores but have noticed a decrease in support. In truth the only reason to use a paid version of an app isn't for functionality but because of the support. For the last week we had tried to get support adding the app correctly to the product pages and adding reviews via cvs file but couldn't get the format correct. After 5 days of no help on the install issue we figured it out our selves but we couldn't get the cvs file format correct so we requested support formatting the file and emailed them a copy of our original file. We got 3 emails from support telling us to format the file before uploading it and we sent multiple emails saying that we tried that and can't get it which is why we need support.