KLOUT review for Route Protection and Tracking
March 29, 2023
Route has been an indispensable asset for our business, providing a solution to the nightmare of getting reimbursements from our shipping provider, which was previously a significant challenge for both us and our customers. With Route, the process of obtaining a new product or reimbursement has become incredibly simple and easy. One of the biggest issues we faced was product damage during transit, resulting in lost profit. Thankfully, Route has provided us with an effective solution to recover these losses, whether it be for damaged, lost, or stolen products. This has significantly improved our customer satisfaction and resulted in repeat customers. It's worth mentioning that some negative reviews we've seen about Route are due to poor business management from the company they were purchased from. As someone who handles all the emails about incidents that occur, I can confirm that this is often the case. It's essential to understand that partnering with Route is a two-way street. Both parties need to take responsibility and do their part to ensure customer satisfaction. Overall, we are incredibly grateful for the convenience and efficiency that Route has brought to our business, and we highly recommend it to any business owner struggling with shipping-related challenges.
It's fantastic to hear that our shipping insurance solution has been such an asset to your business. We are committed to providing a seamless experience for our customers and their clients, so it's great to hear that our service has been so effective in resolving issues with lost or damaged products during transit. We understand how frustrating it can be for businesses to deal with reimbursements from anyone, and we're glad that we've been able to simplify and streamline that process for you. We're also thrilled to hear that our service has improved your customer satisfaction and resulted in repeat business. As you've noted, some negative reviews of Route are a result of issues with shipping companies, rather than our own service. We always strive to work collaboratively with our customers to ensure that we are meeting their needs and providing the best possible service. Thank you for taking the time to share your positive experience with Route. We truly appreciate your recommendation and look forward to continuing to support your business. Take care, Leea, Customer Service
Shipping Insurance & Immersive Order Tracking | Route App