Route ‑ Protection & Tracking for Shopify

Route ‑ Protection & Tracking

Post-purchase platform for protection, tracking, and returns
Rating
3.6
Feedback
338
Reviews
Chart
#1,618
Shopify
Reviews over time
New reviews per month across the app's lifetime.
App ranking
Overall position in the Shopify App Store.
Reviews summary

The reviews for the Route Shipping Protection app are mixed, with both positive and negative feedback from users. Positive aspects highlighted include the helpful onboarding team, cost reduction on replacement inventory, and quick responses from the support team. Users appreciated the seamless implementation of the app and the hands-on assistance provided during the setup process. However, negative reviews mentioned issues such as broken checkout buttons, unauthorized promotions added to widgets, lack of customer support, billing discrepancies, and difficulties in communication and resolving technical issues. Some users also expressed dissatisfaction with the claims process and the overall service provided by Route.

Time spent using app
How long merchants keep the app installed.
Less than an hour 1%
Less than a day 0%
Less than a month 11%
Less than a year 62%
More than a year 26%
All reviews
5 / 5 Share
June 4, 2026

Best insurance app on the market! I've tried several other insurance apps, and most of them were frustrating to deal with. They usually require a lot of paperwork and documentation to prove every claim, which often annoyed my customers and created unnecessary delays! Route is completely different(been using it for 2 years now) The claims process is fast, simple, and very user-friendly. Everything is streamlined, making it much easier for both merchants and customers. My customers have had a much better experience with Route, and thanks to it, we got less losses. I highly recommend Route to anyone looking for a reliable shipping protection solution. I've already recommended it to many of my friends, and they've had great experiences as well.

Store Using app Total reviews Average rating
Snowears 3 5.0
5 / 5 Share
May 22, 2026

Store Using app Total reviews Average rating
Six Zero US About 2 years 1 5.0
5 / 5 Share
May 22, 2026

We had a really great onbaording team when we implemented Route Shipping Protection - shout out to Hannah. We have just implemented the Returns and it has been great working with Justin B and Jordyn W. They did the bulk of the set up work for us which was very helpful as we are such a small team. Quick to respond, great to work with! L Jacoby, Caskata

Store Using app Total reviews Average rating
Caskata Almost 2 years 7 4.7
5 / 5 Share
May 18, 2026

Route has been really beneficial for our business - we've reduced costs on replacement inventory and the amount of customer support required. Install was simple and our team there has provided amazing support.

Store Using app Total reviews Average rating
5020 Records 2 months 1 5.0
5 / 5 Share
May 12, 2026

We have been working with route for a few years and it has been a great experience. We also just implemented their returns platform as well and the transition process was pretty seamless. Justin was very hands on with making sure our complicated returns workflows were set up and functioning correctly. Very hands on and helpful.

Store Using app Total reviews Average rating
Ayla and Company Over 3 years 2 5.0

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