Route ‑ Protection & Tracking
The reviews for the Route app on Shopify are quite mixed, with a combination of positive and negative feedback. On the positive side, many users praise the efficiency of the returns process and the helpfulness of the customer service team. Customers appreciate the ease of filing claims and the quick resolution of issues. The app is also commended for simplifying logistics and providing peace of mind to both merchants and customers. Additionally, users highlight the user-friendly platform and the dedicated support from team members like Justin, Jordyn, and Laura. However, there are negative reviews mentioning issues with customer support responsiveness, unexpected rate increases, and difficulties with app integration. Some users experienced problems with the checkout process, unauthorized promotions, and challenges in removing the app from their store. Overall, while the app offers valuable features such as shipping protection and returns, there are areas that need improvement in terms of communication and technical support.
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It worked well at first, but now I have a hard time getting someone to reply to my email. I can no longer login so I had to remove it from my store.
Route has made our returns process much more efficient for both our customers and our staff. From beginning to end, our project team has been very efficient in getting us set up, including specific issues to our company that arose. Justin Boyce was extremely knowledgeable and patient in getting us to the finish line.
Incredible service and an amazing team. The gold standard for shipping insurance. The response time for both customers and our team is incredible. Route also has an amazingly simple back end system. I wouldn't suggest going with anyone else.
Our company has used Route Package Protection for several years. It is hands down better and easier than dealing with UPS Insurance & Claims. We have also received positive feedback from customers who have filed their claim directly with Route as well. We recently added the Route Returns process and Justin was great to work with! The team developed a process best suited for our market and we now have a return/exchange program that is very easy for customers to use and access all from the palm of their hand via mobile access.
We use Route's package protection, tracking and returns tool. I've worked with several members of their team over the last 4-5 years and everyone is always super professional, pleasant, and knowledgeable. Most recently we worked with Guarav and Justin to add their new Returns tool and it was a breeze! Great team.
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