Route ‑ Protection & Tracking

Route has made our returns process much more efficient for both our customers and our staff. From beginning to end, our project team has been very efficient in getting us set up, including specific issues to our company that arose. Justin Boyce was extremely knowledgeable and patient in getting us to the finish line.

Incredible service and an amazing team. The gold standard for shipping insurance. The response time for both customers and our team is incredible. Route also has an amazingly simple back end system. I wouldn't suggest going with anyone else.

Our company has used Route Package Protection for several years. It is hands down better and easier than dealing with UPS Insurance & Claims. We have also received positive feedback from customers who have filed their claim directly with Route as well. We recently added the Route Returns process and Justin was great to work with! The team developed a process best suited for our market and we now have a return/exchange program that is very easy for customers to use and access all from the palm of their hand via mobile access.

We use Route's package protection, tracking and returns tool. I've worked with several members of their team over the last 4-5 years and everyone is always super professional, pleasant, and knowledgeable. Most recently we worked with Guarav and Justin to add their new Returns tool and it was a breeze! Great team.

Chase and the team are phenomenal to work with. The set up was easy and the route team ensured everythi vworked properly before going live. On a day to day the Route system self manages and notifies you when necessary. Our customer experience has greatly improved and it has been a great value added service.We are so happy to be using Route.