Route ‑ Protection & Tracking
Post-purchase platform for protection, tracking, and returns
Rating
3.4
feedback
336
chart
#4,344
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
1%
-
Less than a day
0%
-
Less than a month
11%
-
Less than a year
62%
-
More than a year
25%
Reviews Summary
The reviews for the Route Shopify App are mixed, with both positive and negative feedback from users. Positive aspects highlighted include the app's ability to reduce costs on lost inventory, minimize customer support needs, and provide excellent communication and quick responses from the support team. On the other hand, negative reviews mention issues such as the app breaking checkout buttons, unauthorized promotions added to widgets, increased rates, lack of customer support, billing discrepancies, and difficulties in getting assistance or resolving claims. Some users also expressed frustration with the app's functionality, customer service, and billing practices.
Highlights
Review RSS Feed
All reviews
May 7, 2026
Route has really helped to reduce costs on replacement inventory. We have fewer frustrated customers because of how easy they make it to replace the order. Install was simple and our team there has provided awesome support.
April 13, 2026
Route has been really beneficial for our business - we've reduced costs on replacement inventory and the amount of customer support required. Install was simple and our team there has provided amazing support.
April 3, 2026
Route has dropped our costs on lost inventory and the number of emails we answer as a result. Our team there has provided amazing support from the sales process through install and launch.
March 24, 2026
I granted Route collaborator access to install their app on my Shopify website. During this process, the widget broke my checkout button. When a customer went to checkout, it opened a file instead of leading to the checkout page. This went unnoticed for quite some time and negatively impacted my sales. Additionally, a Route cashback promotion was added to my widget without my approval, which could have caused further losses. These issues are unacceptable, especially given the trust I placed in the Route team. Based on these experiences, I do not feel confident recommending this app. I hope Route provides clearer guidance to their installation team to prevent similar problems in the future.
Hello--my name is Adam. I lead our implementation teams here at Route. I am very sorry to hear about this experience with our widget and the impact to your checkout flow. I've reached out to you through email to learn more and make sure our teams are following our strict implementation and quality testing guidelines.
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