All reviews

Rating Breakdown

  • 5
    70% (235 ratings)
  • 4
    5% (18 ratings)
  • 3
    2% (6 ratings)
  • 2
    4% (13 ratings)
  • 1
    19% (63 ratings)

Reviews with Text

  • 99% (333)
Review RSS Feed Review RSS Feed

5 / 5 Share

July 23, 2025

The team at Route is amazing. They helped me get onboarded seamlessly and helped me with questions as I got every thing working in my Shop. Highly recommend!

Using app

--

Total reviews

1

Average rating

5.0

5 / 5 Share

July 3, 2025

Fantastic App for the shipping protection.

Using app

Over 3 years

Total reviews

4

Average rating

5.0

5 / 5 Share

May 7, 2025

We have really been enjoying the pro features for this app. It has drastically improved our user experience and their team is always super quick to respond to us and to our customers. Very happy with this application.

Using app

--

Total reviews

2

Average rating

5.0

5 / 5 Share

April 16, 2025

Professional team, easy to resolve requests and questions, provides coverage in an area where our company has historically had a need that no one else could fill, and the cost is very reasonable. Very pleased with the internal side of working with Route and with the external side of offering a great service to our customers.

Using app

10 months

Total reviews

2

Average rating

5.0

5 / 5 Share

March 24, 2025

It's easy to use. Support also responds quickly.

Using app

About 2 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Jan. 29, 2025

Route is the best and their customer service is outstanding.

Store

BYCHARI

Using app

Over 4 years

Total reviews

3

Average rating

5.0

5 / 5 Share

Jan. 29, 2025

Excellent App! We were very cautious at first but now, we love it and it has saved us a lot of money on refunds due to lost packages. And we don't have to deal with UPS Claims! Thank you for a great App!

Using app

8 months

Total reviews

4

Average rating

5.0

5 / 5 Share

Dec. 31, 2024

We've been using Route since COVID and our experience has been excellent. Install was easy and the customer support has always been quick, friendly and well worth the effort. There is no question the ROI is worth it. 100% would recommend for a shopify store.

Using app

Over 4 years

Total reviews

2

Average rating

5.0

5 / 5 Share

Nov. 21, 2024

Route has saved our customer service department so much time by handling the majority of our lost, stolen, or damaged packages. We are always so excited when we see Route has been attached to an order with an issue because it will be taken care of quickly! Plus Route saves our company so much money by replacing packages with the money they collect, not our company funds. Our rep Robert and the customer service team have been so helpful when issues arise. We are so happy with Route's services.

Using app

11 months

Total reviews

4

Average rating

3.8

Developer Reply

Hi there, Thank you for the review! We appreciate you partnering with Route to navigate customers’ post-purchase experience. We look forward to continuing the adventure with you. Have a great day! Skylar, Customer Success

5 / 5 Share

Nov. 20, 2024

We are always working towards better, and this is definitely a great solution for clients who may have experienced issues with the delivery of packages and new "safe drop" procedures by most major carriers. Custom support and whole ROUTE team is A ++

Using app

9 months

Total reviews

6

Average rating

5.0

Developer Reply

Hi there, This made our day! Thank you so much for your support—we’re thrilled to hear that you’re loving Route. If you have any suggestions or feedback in the future, we'd love to hear it. Thanks! Skylar, Customer Success

5 / 5 Share

Sept. 18, 2024

Very helpful Customer Service, quick and easy.

Using app

Almost 2 years

Total reviews

4

Average rating

4.8

Developer Reply

Hi there, Thank you for the great review! We love that Route’s been able to help support your business. If there's anything else we can do, please let us know. Have a great day! Best, Skylar, Customer Success

5 / 5 Share

Aug. 20, 2024

Route's customer service is very helpful! They were able to fix a problem I was having in integrating Route into my store. There's always someone there to help! Requests for reimbursement are easy to initiate. Customers seem to like Route as well.

Using app

9 months

Total reviews

3

Average rating

5.0

Developer Reply

Hi there, Wow, thank you for the review! We appreciate you partnering with Route to navigate customers’ post-purchase experience. We look forward to continuing the adventure with you. Have a great rest of your day! Best, Skylar, Customer Success

5 / 5 Share

Aug. 6, 2024

For four years we have had Route - spanning 527 orders and counting - and although our customers can opt out of purchasing it, most pay the small surcharge for the insurance (typically $1-3 for our orders). Finally we had a case yesterday where we had to claim on it, where the customer had the parcel stolen from his mailbox. Route was incredibly quick to resolve, and to settle the claim for us by refunding the customer directly. No fuss; no mess. Thanks Route!!!

Using app

About 4 years

Total reviews

1

Average rating

5.0

Developer Reply

Hi there, Thank you for your review! We love that Route’s been able to help support your business! If there's anything else we can do, please let us know. Have a wonderful rest of your day! Best, Skylar, Customer Success

5 / 5 Share

July 16, 2024

Great app! Super quick and helpful responses.

Using app

About 2 months

Total reviews

6

Average rating

5.0

Developer Reply

Hi there, Thank you so much for the great review! We appreciate you partnering with Route to navigate customers’ post-purchase experience. We look forward to continuing the adventure with you. Have a great day! Best, Skylar, Customer Success

5 / 5 Share

May 24, 2024

The team was able to help me troubleshoot a challenging customer and provided great backup of screenshots and dates so I could take them back to the customer and review. Super helpful.

Using app

Over 4 years

Total reviews

3

Average rating

4.7

Developer Reply

Hi there, Thank you so much for taking the time to leave us a review! We love that Route’s been able to help support your business! If there's anything else we can do, please let us know. Have a great day! Best, Skylar, Customer Success

5 / 5 Share

May 8, 2024

They have detailed instructions for installation making it easy to use

Using app

5 days

Total reviews

3

Average rating

5.0

Developer Reply

Hi there, We appreciate your positive review! We're so glad that you've found Route’s installation process easy to use. If there's anything else we can do to help support your business, please let us know. Have a great day! Skylar, Customer Success

5 / 5 Share

April 18, 2024

We've had Route for two years and honestly, the agents that we had before our current agent (Shout out to Atakeli!) were nowhere near as responsive as he is. It makes such a difference and we will continue to have Route as a part of our online business. Nowadays, most claims are resolved in under a week.

Using app

About 2 years

Total reviews

2

Average rating

5.0

Developer Reply

Hi there, Thank you so much for your positive review! We're thrilled to hear about your great experience. If you ever need anything, feel free to reach out. We appreciate your support! Have a wonderful week! Skylar, Customer Success

5 / 5 Share

April 9, 2024

Great add on to my website. Customers love the peace of mind in the shipping.

Using app

3 months

Total reviews

1

Average rating

5.0

Developer Reply

Hi there, Thank you for your review - we love that Route’s been able to help support your business! If there's anything else we can do, please let us know. Have a great week! Skylar, Customer Success

5 / 5 Share

Feb. 20, 2024

Route is awesome! We've been using it for years and both their product and support team have always been reliably great.

Using app

About 5 years

Total reviews

4

Average rating

5.0

Developer Reply

Hi there, Thank you so much for your positive review! We're thrilled to hear about your great experience. If you ever need anything, feel free to reach out. We appreciate your support! Skylar, Customer Success

5 / 5 Share

Feb. 15, 2024

This is a great resource for any business to protect orders, give customers a sense of peace and assurance plus the support from the app is top notch. Definitely recommend.

Using app

About 2 years

Total reviews

7

Average rating

5.0

Developer Reply

Hi there, This made our day! Thank you so much for your support—we’re thrilled to hear that you’re loving Route. If you have any suggestions or feedback in the future, we'd love to hear it. Have a wonderful week! Skylar, Customer Support