Atmo Home review for Route: Post‑Purchase Platform
Oct. 25, 2023
It makes me really sad to write this because I do actually love the product, but we had to deinstall. It was spamming customers with notifications - sending them 3 emails for a single order: a confirmation, shipping of the "product" which isn't really a product, and an email about their insurance. Within a span of 2 minutes a single customer was just getting way too much. Note that this is with the notifications turned off. Hope you guys can fix this, but for now it's a definite deinstall!
Hi there, thank you for your feedback. We apologize for the unfortunate experience you had. Our top priority is to ensure that Route is working in a way that is best for you and your customers. We will be contacting you within the next 1-2 business days to discuss how we can address and resolve this issue. If you have any further questions or concerns, we encourage you to reach out at any time through our Help Center or live chat via your merchant dashboard: https://route.com/help-center. All the best, Skylar, Customer Support
Shipping Insurance & Immersive Order Tracking | Route App