amplety review for Route Protection and Tracking

1 / 5

Nov. 12, 2023

Customer service is unresponsive and promises a 2-5 day wait for fee installations, but delays extend beyond 2 weeks. The chat option is manned by a bot, not a person, leading to prolonged response times via email. Ultimately unhelpful, I uninstalled the app and suggest exploring alternatives. As a business owner, this level of customer service is unacceptable.

Store

amplety

Using app

4 months

Total reviews

3

Average rating

3.7

Developer Reply

Hi there, We sincerely apologize for any issues you may have experienced with Route. Our top priority is to assist directly with any shortcomings and ensure that any issues are rectified. A member of our team will be contacting you within the next 1-2 business days to discuss how we can address and resolve this issue. All the best, Skylar, Customer Service

Route Protection and Tracking for Shopify
Route Protection and Tracking
4.0 star
415 reviews

Shipping Insurance & Immersive Order Tracking | Route App

Developer
Shopify App Store