CRYSTALS.COM review for Route ‑ Protection & Tracking

They promise fast replies and resolutions, but every time we need a reimbursed claim, I have to chase them down. Their customer service is bad, and they can take up to 4 days to reply, if they ever even reply at all The people who got me onboarded and convinced with this are nowhere to be found, and their emails just bounce. Not happy with how difficult they make this app Seems like they make it really hard for anyone to get their money back from claims STILL having so many issues with this app years later. Now wont even add to any orders... Cant even get in contact with anyone.