B&B Gifts review for Route Protection and Tracking
Jan. 27, 2021
Had to delete. It automatically adds to the order and you have to go back to the cart to remove it. In order to not have it auto add to cart they said it would take 3 days. It should be a click of a button either to have it auto add or not. Also it being considered a "product" in my shop got my facebook catalog denied. Great times.
Hi there, Thanks so much for your candid feedback. We're always looking to improve our merchant experience, and I'm so sorry to hear you felt unable to use Route as originally planned. We would be happy to clarify the process and help however we can. In an effort to ensure that the type of Route coverage plan chosen by a merchant is working best for their unique business practice, Route evaluates and approves coverage plan requests after submission. Approvals are processed by our amazing Customer Success Team within a maximum of 5 business days. Lastly, I was able to connect with our Implementation team, and it does sound like there's a way to create a collection that excludes Route and has Facebook pull from that collection. We'd be happy to work with you to sort that out, if you're interested. If you would like to continue using Route, please feel free to contact us at [email protected] and we'll do everything we can to speed up that approval and Route asset implementation. Again, thanks so much for your candid review, we greatly appreciate it. All the best, Jordan, Customer Service
Shipping Insurance & Immersive Order Tracking | Route App